Fairspin Casino - Der Selbstausschluss des Spielers ist fehlgeschlagen.

I have informed the casino that I am addicted to gambling and request an immediate ban! I was put off to a cool off time of 24 hours! I don't want a cool off because I'm addicted to gambling! The casino refuses to do the ban!

Ich habe dem Casino mitgeteilt, dass ich Spielsüchtig bin und eine sofortige Sperre verlange! Ich wurde auf eine cool off Zeit von 24 Stunden vertröstet! Ich möchte kein cool off, da ich spielsüchtig bin! Das Casino weigert sich die Sperrung vorzunehmen!

Hello Winki1979,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Fairspin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you send your first request to self exclude yourself and if you did mention gambling addiction in it? Is your account currently still open? Did you make any new deposits since your first request? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Winki1979,

We want to inform you that your account was blocked

Best Regards

FairSpin

Account is blocked! Thanks for the help! Case can be closed!

Account ist gesperrt! Danke für die Mithilfe! Fall kann geschlossen werden!

Thank you Winki1979 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick