Depositwin Casino - Turniergewinne des Spielers vom Casino beschlagnahmt.

Good Day,

Depositwin Casino refuses to pay out my winnings of 250 euros from the 6th tournament hosted by the slot provider, GameArt.

I registered with them on August 2nd. I took advantage of the 150% Crypto First Deposit Bonus, depositing with the cryptocurrency XRP valued at 195.69 euros, for which I received a bonus of 293.54 euros.

This bonus is wager-free, meaning there is no need to bet it, even if one has already lost their original funds and are using the bonus. Anything won beyond the bonus amount can be withdrawn at any time, after which the bonus amount is deducted.

I played a variety of slots and participated in the GameArt tournament, which was promoted on the Depositwin website. The official link to the tournament on the GameArt site is https://gameart.net/yeetsweet-tc/

After several hours of gameplay, without any significant winnings, I decided to withdraw 200 euros on August 3rd. The bonus was automatically cancelled. I had to submit a selfie with my ID for verification. On the same day, I received the withdrawal.

On August 6th, I noticed that the GameArt tournament had ended at 23:00. My high score was 161604, securing me 22nd place and a prize of 250 euros. I attached a screenshot of this. Consequently, I immediately withdrew the 250 euros.

On August 7th, I received an email from Depositwin Casino stating that I had violated their terms and conditions and hence, my winnings of 250 euros were deleted. The casino claimed that I had performed a bonus hunt with my deposit and bonus money, and that after my balance hit zero, I opened the hunted bonuses and received the 250 euro win.

Yes, I did conduct a minor bonus hunt, but I had already opened all the bonuses before I made any withdrawal. Furthermore, as already noted, it was a wager-free bonus. If I still had bonuses left, why would I open them after the withdrawal? I could have opened them before and withdrawn them along with the 200 euros. Therefore, the casino's claim is illogical.

After my withdrawal, my balance was zero. The prize of 250 euros came from the tournament, and this money didn't even originate from the casino, but from GameArt.

I have emailed the casino about this, but they remain firm in their decision. See attached email.

I would greatly appreciate your assistance in this matter.

Best regards,

Guten Tag,

das Casino Depositwin will meinen Gewinn von 250 Euro aus dem 6. Turnier vom Slotprovider GameArt nicht auszahlen.

Am 2.8. habe ich mich dort registriert . Ich habe dort den 150% Crypto First Deposit Bonus genommen , eingezahlt habe ich mit Krypto XRP im Wert von 195,69 Euro und die Bonussumme war 293,54 Euro.

Der Bonus ist wagerfree, d.h. der muss nicht umgesetzt werden, auch wenn man sein Echtgeld schon verloren hat und schon im Bonus ist. Alles, was über den Bonusbetrag ist, kann jederzeit ausgezahlt werden , dann wird der Bonusbetrag abgezogen.

Ich habe dort viele Slots gespielt und auch am Turnier von GameArt teilgenommen , was auf der Website von Depositwin beworben wurde. Offizieller Link auf der Seite von GameArt https://gameart.net/yeetsweet-tc/

Ich hab mehrere Stunden dort Slots gespielt und konnte aber nichts Grosses gewinnen und entschied mich am 3.8. 200 Euro auszuzahlen, der Bonus wurde dann automatisch storniert. Ich musste noch ein Selfie mit ID hinschicken und wurde verifiziert. Am gleichen Tag habe ich die Auszahlung erhalten.

Am 6.8. habe ich gesehen, dass das Turnier vom GameArt um 23 Uhr beendet war. Mein Highscore war 161604 und Platz 22 und ich bekam einen Gewinn von 250 Euro, siehe Screenshot, den ich angehängt habe. Also habe ich die 250 Euro sofort ausgezahlt.

Am 7.8. habe ich eine E-Mail vom Casino Depositwin erhalten, dass ich gegen die AGB verstoßen habe und mein Gewinn von 250 Euro wurde dann gelöscht. Das Casino sagte mir, ich hätte mit meiner Einzahlung und dem Bonusgeld eine Bonushunt durchgeführt, und nachdem der Saldo auf Null war, habe ich die gehunteten Boni geöffnet und den Gewinn von 250 Euro erhalten.

Ja, ich habe eine kleine Bonushunt durchgeführt, aber alle Boni habe ich vorher schon geöffnet, bevor ich eine Auszahlung getätigt habe. Ausserdem handelte es sich wie schon erwähnt um einen wagerfree Bonus. Wenn ich noch Boni offen hätte, warum sollte ich sie nach der Auszahlung öffnen, denn ich hätte sie doch vorher öffnen können und zusammen mit den 200 Euro auszahlen können. Die Aussage des Casinos ist also unlogisch.

Nach meiner Auszahlung betrug mein Guthaben Null und der Gewinn von 250 Euro stammt aus dem Turnier und dieses Geld gehört nicht mal dem Casino, sondern kam von GameArt.

Ich habe dem Casino eine E-Mail geschrieben und ihnen mitgeteilt, aber sie wollen bei ihrer Entscheidung bleiben. Siehe E-Mail .

Ich würde mich sehr freuen, wenn Sie mir helfen würden.

mit freundlichen Grüssen

Hello SixFeetUnder,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Depositwin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Do I understand it correctly that use accumulated some bonus features in game while playing with bonus, later canceling the bonus by withdrawing the winnings and then using the accumulated features to move up in the tournament?

If yes, I can understand that it might seem different if the bonus was wager free as it is basically like real money but the bonuses and bonus term are there for a reason and players have to follow them. It is a good-will of the casino and should not be misused.

Looking forward to your answer.

Regards,

Nick

Hello Nick,

thank you for the reply.

My account was full verified on 3.8.23 after I have paid out 200 Euro and sent a selfie with my Id.

Yes, because it was a wagerfree Bonus, so I made a little Bonus hunt, and yes it was my fault because I didn't read this in tos, that this is not allowed. But I have opened all bonuses before I made a withdrawl.

The rule of the tournament of provider GameArt is, you have to make highest points.The points system is based on total accumulated multipliers over the course of the 30 rounds of spins. After 30 spins you can start again and make a new Highscore. The 1st place can win 31000 Euro. My place was only 22 and the winning only 250 Euro. If i could cheat in the tournemant , why i didn't do more points?

But if have breaked the rule, how can I made a withdrawl and it was successfuly?

After the withdrawal my balance was zero and I couldn't do something else.

The case is , the casino told me, because I made a little Bonus hunt , so I have opened alle bonuses after my balance was zero and winning the 250 Euro. But this is not true, the winning is from the tournament and I didn't generate winning from the bonushunt.

Best regards

Hello,

me again. I checked the TOS 1.7 and i think I didn't break the rule.

This was the mail from Depositwin

Be kindly informed you have taken advantage of our matching Bonus and certain rules apply to it.

As per our Bonus Terms and Conditions under section 1. 7:

"We do not allow any fraudulent gameplay strategies which would enable you an unfair advantage over the bonus system on our Casino, such as unfinished in-game bonus features/free spins while having bonus balance with the sole purpose of finishing them at some later point of gaming with your next deposit or real balance (known also as Bonus Hunt Strategy). In case of mentioned fraudulent activity, we reserve the right to void all winnings and confiscate the entire players' balance. Mentioned strategy can only be used without any bonus funds in question."

You see this sentence:

with the sole purpose of finishing them at some later point of gaming with your next deposit or real balance

Yes, i made a bonuhunt, but i have opened all bonuses before the withdrawl, after the withdrawl i have any more balance and i didn't make a new deposit. The casino can check the bet history, after the withdrawl there is nothing, only the winning from the tournement on 6.8.23 .

And i repeat once more, the bonus was a wagerfree bonus, that means if i still had hunted bonuses , i could opened them before and cashout with the 200 Euro together. Why should i do this after my balance was zero?

And if i have breaked the rule, why i am allowed cachout 200 Euro before? And once more, the 250 Euro is not from casino, it came from the Slotprovider GameArt.

I have found the winning from the tournement in the bet history. You see, WIN PROMO : 250 Euro . The tournement has been endet at 21 UTC o'clock on 6.8.23 , i got the money at 21:09. And sorry, i have forgetten, after my withdrawl i still had 91 cents. Because the casino has deleted all the money, so my balance was zero after.

Hello SixFeetUnder,

Is there a way to forward your full betting history to nikolas.b@casino.guru together with your withdrawal history?

Hello Nick,

at this casino the betting history is not structured like other casinos. Ie each slot has its own betting history. The overview looks like this, see screenshot. Ie I cannot send you a complete betting history.

I already attached a screenshot of the deposit and withdrawal when I opened this complaint. But I emailed you everything anyway.

But I wonder what they need the stuff for. I told you I did a bonus hunt. But I opened all the bonuses before the payout and not afterwards, ie I didn't violate the bonus conditions at all. And the 250 euros from the tournament that I won, I have already attached a screenshot above, where it says: Promo Win.

Here again all screenshots:

Hallo Nick,

bei diesem Casino ist der Wettverlauf nicht wie andere Casinos aufgebaut. D.h. für jede Slot gibt es eigenen Wettverlauf. Die Übersicht sieht so aus, siehe Screenshot. D.h. ich kann Ihnen keinen vollständigen Wettverlauf zuschicken.

Ein Screenshot der Einzahlung und Auszahlung habe ich bereits angehängt, als ich dieses Beschwerde eröffnet habe. Aber ich habe Ihnen trotzdem alles nochmal per mail geschickt.

Aber ich frage mich, wozu sie die Sachen brauchen. Ich habe doch gesagt, dass ich eine Bonushunt gemacht habe. Aber alle Boni habe ich vor der Auszahlung schon geöffnet und nicht nachher, d.h. ich habe gar nicht gegen die Bonusbedingung vertossen. Und die 250 Euro vom Turnier , die ich gewonnen habe, habe ich oben auch bereits ein screenhot angehängt, wo es steht : Promo Win.

Here nochmal alle screenshots:

Dear SixFeetUnder,

The main issue was that you used those delayed rounds to accumulate your points in the tournament and that's why the casino voided those winnings.

As per this term:

You are not allowed to collect bonuses specially not for purposes to accumulate points during a tournament. Based on the current facts, the casino was allowed to void such winnings.

Is there anything else we could assist you with?

Hi Nick,

Think you can cheat in a tournament with a bonus hunt? sorry for laughing

This casino has very bad reviews from both CasinoGuru and users, have you read them?

Also, did you read the email I sent you from Casino Depositwin? There it is, I violated Tos 1.7. Tos 1.7 states it is forbidden to make bonus hunt and open it later by re-depositing.

Yes, I did Bonushunt but didn't open later. And the mail didn't say anything about the tournament. Depositwin just said I did Bonushunt and opened the bonuses later and got the 250 euros that way.

Since I didn't make a loss at this casino, I will forego winning the tournament and will not play there again.

You are then welcome to close here.

Hi Nick,

Sie denken, man kann bei einem Turnier schummeln mit einer Bonushunt? Tut mir leid, dass ich lache.

Dieses Casino hat sehr schlechte Bewertungen sowohl von CasinoGuru als auch von den Usern, haben Sie die schon Mal gelesen?

Außerdem haben Sie die Mail vom Casino Depositwin gelesen, die ich Ihnen geschickt habe? Da steht es, ich habe gegen die Tos 1.7 verstossen. Die Tos 1.7 besagt, es ist verboten, Bonushunt zu machen und sie später zu öffnen durch eine erneute Einzahlung.

Ja, Bonushunt habe ich gemacht, aber nicht später geöffnet. Und in der Mail stand es nichts über das Turnier. Depositwin meinte nur, ich hätte Bonushunt gemacht und die Boni später geöffnet und die 250 Euro dadurch bekommen.

Da ich bei diesem Casino keinen Verlust gemacht habe, werde ich auf den Turniergewinn verzichten und werde dort auch nicht mehr spielen.

Sie können dann gern hier schließen.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.