Casinia Casino - Problem mit verzögerter Auszahlung von 250 €.

I have been waiting for my payout since 20.03.2024, the status has remained the same for a week (in processing) via live chat, I always get the same answer (delayed). There's no response to my emails, even though the terms and conditions state that the payout should occur within two to three business days. It makes me wonder how they handle larger winnings if they can't even payout 250 Euro!! There's no point in having terms and conditions then!!

I am truly upset!!

Ich warte seit 20.03.2024 auf meine Auszahlung,der Status ist immer derselbe seit einer Woche (in Bearbeitung) per live Chat immer die selbe Antwort (Verzug)auf e Mail wird gar nicht reagiert,in den Geschäftsbedingungen steht zwei bis drei Werktage,wenn nicht einmal 250 Euro ausgezahlt werden,frage ich mich wie es bei hohen Gewinnen aussieht!! Da brauche ich keine Geschäftsbedingungen!!

Bin wirklich sauer!!

Hello Stein53,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinia Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello!!

I wrote to the live chat yesterday, there was a delay, but the money would definitely be paid out straight away. It looks like you don't need any verification, probably because I always paid straight away, but that doesn't work either, I played and wagered real money and bonus credit so that I had a credit of 250 euros.

Hallo!!

Ich habe gestern mit dem live Chat geschrieben,es handle sich um eine Verzögerung,das Geld werde aber sicher gleich ausgezahlt.Wie es aussieht brauchen Sie keine Verifizierung, vermutlich weil ich immer gleich einbezahlt habe,es geht auch nicht,habe Echtgeld und Bonus Guthaben gespielt und umgesetzt sodass sich ein Guthaben von 250 Euro ergeben hat.

Hello Stein53,

As we recommend 14 days for any payout to be processed and now it have passed, can you please advise if there's been any update with the withdrawal?

Hello!!

Amount has been paid out!

Thanks to the team!!

Hallo!!

Betrag wurde ausbezahlt!

Vielen Dank an das Team!!

Dear Stein53,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru