BitStarz Casino - Die Bonusgewinne des Spielers wurden ungültig.

The casino kept the amount of 600 euros. I received a 100% deposit. Then I wanted to cancel the bonus.

Kasino si nechalo castku 600 eur.dostal jsem 100 % vkladu.pak jsem chtel bonus zrusit .misto toho aby mi tedy strhli z vyhry polovinu protoze 100 euro jsem dal ja.sthli uplne vsechno.nechapu.zlodejina a smejdi !

Dear Petr,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked bonus terms and conditions, and this is what I found https://www.bitstarz.com/bonus-terms-and-conditions:

"When accepting a deposit bonus, kindly remember that your deposit is locked with the accepted bonus. This means that you have two options, either to complete the wagering requirement of the bonus, or cancel the bonus. If you choose to cancel the bonus, the bonus and all winnings attributed to the bonus will be lost. Wagering with both the bonus money and your deposited cash will count towards the wagering requirement."

Do I understand it correctly that you have deposited €100 and received 100% bonus? Subsequently, after accumulating €600 in winnings, but before completing wagering requirements, you requested your bonus to be cancelled, is that correct?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Petr,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

That's exactly what I pani in support ptal.kolik grabs a casino if you cancel bonus.pani know? From the purpose? 🙂 was well aware of the vse.stacilo carry you only napsat.ted already it is a lot better jedno.je kasin.a they don't act like thieves like that.

Presne na tohle jsem se pani v podpore ptal.kolik si veme kasino kdyz zrusim bonus.pani nevedela?ze by schvalne?🙂 moc dobre vedela ze si vemou vse.stacilo to jen napsat.ted uz je to jedno.je plno lepsich kasin.a takhle zlodejsky se nechovaji.

Unfortunately, after gathering all the necessary information we are rejecting this complaint us unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.