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HI THERE

I should have received a payment of 900 euros since December 8th, 2020 .... So for 1 month I've been waiting for it .... they just want new documents and say that it has to be processed ..... I already had 200 Euro won and received .... why are they making such a problem now ???

HALLO

ich sollte seit 8.12.2020 eine auszahlung von 900 Euro bekommen....also seit 1 Monat warte ich darauf....die wollen immer nur neue Dokumente und sagen das es bearbeitet werden muß.....ich hatte schon mal 200 Euro gewonnen und auch bekommen....warum machen die jetzt so ein Problem???

Dear Sieglinde,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please note, sometimes the casino can require additional verification, and this isn’t unusual.

Have you submitted all the additional required documents? If yes, when exactly, please?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, I sent my documents to the casino between December 13th and December 19th, 2020

Hallo ich habe meine Unterlagen so zwischen 13.12 bis 19.12.2020 ans Casino geschickt

Sieglinde, thank you very much for your reply. Before we move on with this complaint, would you be so kind and confirm that your account still hasn't been verified?

Thank you very much, Sieglinde for your email. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I would like to ask b-Bets Casino to join us and help us resolve the player's issue.

Thank you dear Nick for the effort .. I hope it will help

Danke lieber Nick für die Mühe.. ich hoffe das es was bringt

We haven't receive any answer from the casino yet. Please note, if we won't receive any answer within the next 7 days, the complaint will be closed as unresolved, which could lead to casino's rating deudction.

Yes, I don't get an answer either ... because I asked the casino how long it will be

Ja ich bekomme auch keine Antwort...weil ich das Casino gefragt habe wie lange es noch dauert

Dear Customer,

We apologize for the delayed answer.

Please note that your case has been reviewed with our legal department since you have requested a payout to a bank account that is not in your possession. They have decided to release the funds on the IBAN from the withdrawal request since you have provided us with necessary documentation.

The withdrawal request has been approved and done from our end on 25th of January 2021 and you should receive it shortly.

Kind regards,

b-Bets Complaints Team

Hi there....

Yes, thank you ...... the casino wrote to me that the money will be transferred ..... many thanks for your efforts ... LG Black

Hallo....

Ja danke......das Casino hat mir geschrieben das das Geld überwiesen wird.....vielen lieben Dank für ihre Bemühungen...LG Schwarz

Dear Sieglinde,

Please let us know when the money will arrive so we can closed the complaint. Thank you in advance.

Hello .... I have received my 900 euros ..

I thank you for the effort.

Lg black

Hallo....ich habe meine 900 Euro erhalte..

Ich danke ihnen für die Mühe.

Lg Schwarz

Dear Sieglinde,

Thank you for letting us know that you issue have been resolved and that you have received your winnings. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly try to help.

Best regards,

Nick

Casino.guru