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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Beschwerde wurde beantwortet von Tomas Biscuit

Deutsch
Dear giddo,We are extending the timer by 7 days. Please, be aware that in cas... vor 1 Stunde
Dear Rkerstof,We are extending the timer by 7 days. Please, be aware that in ... vor 1 Stunde
Dear kiransatyab,We are extending the timer by 7 days. Please, be aware that ... vor 3 Stunden
Dear Palbers,I understand you wish to enjoy your winnings as soon as possible... vor 3 Stunden
Thanks for your reply.Have you received any reply to your request for a refun... vor 3 Stunden
Thanks for your reply.Please understand we stand a better chance in confronti... vor 4 Stunden
Thanks for your reply and provided evidence.I understand you wish your funds ... vor 4 Stunden
Thanks for your emails, I appreciate your patience.The casino has the right t... vor 4 Stunden
Thanks for your patience and explanation of the situation.In cases where a bo... vor 5 Stunden
Dear Rbacon,Thank you very much for submitting your complaint. I’m sorry to h... vor 2 Tagen
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