Rigged Casino - Der Spieler hat technische Schwierigkeiten beim Spielen von Casinospielen.

hello for more than 24 hours there have been problems with the servers at this casino playing is hardly possible I deposited there 2 days in a row I could have burned the money because playing is hardly possible you are not informed about problems either by email or before You deposit what I find really extremely cheeky because these problems are known to the owners and that for more than 24 hours despite massive problems letting customers deposit without informing them about it is bordering on fraud... I then went to support for compensation asked and didn't even get any free spins nothing at all except that you work on the problems I demand compensation because I deposit there often and don't have any money to give away in the form of bonus money

hallo seit mehr als 24 Std gibt es bei diesem casino nun probleme mit den Servern spielen ist kaum moeglich habe 2 tage in folge dort eingezahlt das geld haette ich auch verbrennen koennen da spielen kaum moeglich ist man wird nicht ueber probleme informiert weder per Email noch bevor man einzahlt was ich schon wirklich extrem frech finde da diese probleme bei den Inhabern bekannt sind und das seit mehr als 24 Std trotz massiver probleme Kunden ohne diese darueber zu informieren einzahlen zu lassen grenzt schon an Betrug... habe daraufhin nach einer Entschädigung im support gefragt und habe nicht einmal Freispiele bekommen rein garnichts ausser das man an den problemen arbeitet ich verlange eine Entschädigung da ich häufig dort einzahle und kein geld zu verschenken habe in Form von bonus geld

Dear bjilge48,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I apologize, but based on your description I have no idea what is going on. Do you happen to have some better proof so we can see that this is an ongoing problem, for example, screenshots or a video recording?

Additionally, if there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru (or alternatively post it here).

Also, could you please clarify the dispute value of €30?

Looking forward to hearing from you.

Best regards,

Kristina

Hi

the casino knew about the massive problems all day long... i was told several times in live support that they were working on fixing the error, but players were not informed about it by email, they only noticed the problems after they had made a deposit... man was logged out of the casino every 90 - 120 seconds and thrown out of the game....

I would like to have the 30 euros in dispute as bonus money from the casino as compensation

hallo

das casino wusste die ganzen tage von den massiven problemen... mir wurde mehrfach im live Support mitgeteilt das sie an der Fehler Behebung arbeiten trotzdem wurden Spieler nicht drauf hingewiesen per Email man hat die probleme erst nachdem man eingezahlt hat bemerken koennen... man ist ca alle 90 - 120 sek vom casino ausgeloggt worden und aus dem spiel geworfen....

die 30 euro Streitwert haette ich gerne als Bonus geld vom casino als Entschädigung

I don't ask for much either, just a small compensation in the form of bonus money, that's enough for me... unfortunately, when I asked for compensation from live support, I received absolutely nothing apart from the words we currently have nothing for you... I pay weekly more times one

Ich verlange auch garnicht viel nur eine kleine Entschädigung in Form von bonus geld das reicht mir schon... leider habe ich auf Anfrage einer Entschädigung beim live Support absolut nichts erhalten ausser die Worte momentan haben wir nichts fuer sie... dabei zahle ich wöchentlich mehr mals ein

Thank you for your reply, bjilge48. I completely understand your frustration, however, technical issues sometimes occur unexpectadly, and I am sure if the casino planned something like maintenance, they would inform the players prior to that.

Unfortunately, as long as this issue didn't influence your own balance in any way, and the casino tried to actively find and resolve the error, there is not much more we could do. It is up to the casino itself to decide whether the players should be compensated or not, and we cannot force the casino to do so in a case like this.

Please, do not hesitate to let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for understanding.

Dear bjilge48,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player stopped responding to our messages. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.