vor 3 Monaten
Bruder, eröffne hier bei Guru eine Beschwerde, ich habe das Problem mit anderen Casinos hier in der Gegend bereits gelöst, die Leute wenden sich an die Verantwortlichen.
Automatische Übersetzung
Wazamba Casino - generelle Diskussion (Seite 18)
vor 3 Monaten
I have a problem with Wazamba. I now have about $2,000 in my account. During the withdrawal attempt, which lasted about 2 weeks, it was subsequently canceled and wazamba asked for additional information such as address confirmation, citizenship, selfie. I provided everything. I deposit the account via crypto. When trying to withdraw, I was forced to use a family member's card for account verification due to the temporary inability to use my own.
Now the situation is such that wazamba has blocked the account due to the conditions they have, that the deposited money intended for the game must come from the owner's funds. I did that (crypto) but only used the family card to verify. I have written everything to them. Now I have been waiting for Wazamba's statement for the third week. I have everything documented from everyone, tickets, etc., etc., and I am ready to resolve the matter through other authorities as well.
I want to ask if anyone has a similar experience? How should i continue if they do not answer me?
vor 3 Monaten
Usually in most online casinos, it is not allowed to use any other card than your own, and it should always be written in the casino terms as well.
Were you not familiar with this condition until now, perhaps?
May I ask whos card you used?
I believe that our complaint team would like to have a better look into this situation and try to help you out, of course. You need to submit a complaint by following this link, where you explain your case in details.
If you have any updates, please let us know. We'll wait here.
vor 3 Monaten
Sie haben die Auszahlung heute vorgenommen, aber es hat unglaubliche 8 Tage gedauert, bis sie auf meinem Bankkonto einging. Danke für Ihre Aufmerksamkeit, Sie sind unglaublich, ich werde nicht wieder bei Wazamba spielen, es dauert zu lange.
Automatische Übersetzung
vor 3 Monaten
That is a nice update; thank you for informing us.
How long is okay for you to wait for a withdrawal, if I may ask? Just out of curiosity.🤔
vor 3 Monaten
Im Allgemeinen sind alle Buchmacher, die ich benutze und die die Option von Pix (brasilianische Zahlung) haben, sofort zahlungsfähig, innerhalb von Minuten... betsson, sporting bet, sol casino, starda, betboo, mostbet, sie alle haben dieselbe Zahlungsoption über Pix wie wazamba.é. Die Zahlung ist sofort zahlungsfähig, in weniger als 10 Minuten ist sie auf meinem Bankkonto, aber ich glaube, dass mindestens 3 Tage schon eine gute Zeit sind.
Automatische Übersetzung
vor 3 Monaten
Thank you for your insides. I wish you to receive your money on time, always.🙂
vor 2 Monaten
Hey, aus meiner Erfahrung kann ich sagen das die Verifizierung echt sehr Mühsam ist, vor allem wenn es zum Beispiel um verschieden Zeitzonen geht, auf deiner Banküberweisung steht quasi eine anderen Überweisungszeit wie Sie es von dir verlangen. Habe sehr lang gebraucht bis ich das gecheckt habe.
Insgesamt ist es be 20Bet um 10.000 Euro gegangen und bei Rollingslots um 500 Euro.
Dazu muss ich aber sagen, das die Bearbeitung recht schnell gegangen ist und der Kundenservice sehr bemüht war auf diesen Seiten. Aber ich musste auch mehrere Dokumente einreichen was mich verzweifeln lies und stutzig gemacht hat.
Aber sobald alles genehmigt war, war das Geld noch am selben Tag auf meinen Konto.
Dauer Insgesamt 2-3 Tage.
Diese Seiten sind sehr Empfehlenswert!
1
vor 1 Monat
Guten Abend, ich habe gerade 1000€ im Casino gewonnen, ist es zuverlässig??? werde ich es bekommen??? leider kann ich keine Bewertungen sehen
Automatische Übersetzung
vor 1 Monat
guten Abend, ich habe zwei Auszahlungen erhalten, die ich genau in 3 Tagen getätigt habe und die erste wurde tatsächlich am Sonntag abgeschlossen!
Automatische Übersetzung
vor 1 Monat
Was Sie mir sagen, ist sehr beruhigend. Ich hoffe, dass das Gleiche passiert!
Automatische Übersetzung
vor 1 Monat
Guten Abend, ich habe gerade 1000€ im Casino gewonnen, ist es zuverlässig??? werde ich es bekommen??? leider kann ich keine Bewertungen sehen
Automatische Übersetzung
vor 1 Monat
May I ask if you have already requested the withdrawal?
Were you asked to go through the verification process?
As I can see in our review of this casino, they don't accept players from Greece, you know, so if possible, could you let us know how it all goes for you, please?
vor 1 Monat
Hi there! I was concerned about you and your winnings. Could you perhaps tell me how things went for you?
I hope everything is good.
vor 1 Monat
This is a SCAM casino, STAY AWAY.
My issue took 3 WHOLE MONTHS and it was unresolved, see complaints in casinoguru section and look the casino up in TrustPilot.
It's an illegal casino and it has no lisence.
Don't expect to get your winnings.
I'm discrediting them wherever I can, it's strange casinoguru has them so high rated, I suppose they work together.
vor 1 Monat
I'm really sorry about the situation you had to go through at this casino and about the outcome of your complaint.
Unfortunately, not every time we are able to help our users, and especially if the casino doesn't provide any evidence, our hands are tied.
I went through the other complaints for Wazamba, where it can be seen that they have actually been cooperating with our complaint team, and many of them have been successfully resolved. So, that is the reason their safety index is still high, you know.
It is really a shame that only yours has been unresolved this way.
May I ask if after this experience you still play at some online casinos or not anymore?🤔
vor 1 Monat
This casino is 100% scam and you know it, you can visit TrustPilot and you can see yourself. They are an 100% illegal casino without license.
Casinoguru helped somewhat and I was able to take back a part of my money and I thank you for it.
However, you refused to present whatever the casino has sent to you and you still mark it as a top trusted casino in your site.
All the evidence of their scams is there but obviously you cover for them, but I have to protect my gambling community and let everyone know.
So, since this is the way things are and you even re-closed the complaint after I left another comment in it, I'm forced to leave a mixed review on casinoguru as well, on TrustPilot and other sites/forums/groups.
vor 1 Monat
As Peter wrote in your email, "The casino let me know that due to their internal policies, they cannot provide me with the evidence. Due to that reason, I am forced to close the complaint as unresolved due to insufficient evidence. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. I am sorry I could not be of more help on this occasion."
I therefore believe that he explained it well when it comes to any evidence from the casino.
We don't cover anyone here, that is for sure, and you can see that the casino got some black points from us and their rating got down.
Unfortunately, there was nothing else left for us to do in your case.
May I ask, though, something? You said that you managed to get something from the casino anyway. Was it after the complaint was closed as unresolved?
You answer only if you'd like to, of course.
vor 1 Monat
You say the casino got black points, but its rating is still 9.7/10 making it one of the top choices according to your site, so those black points change absolutely nothing and make no sense.
That's why I say you cover for them, otherwise I wouldn't have any reason to state so.
Yes, I managed to get some of my winnings, you can see the whole story on the complaint.
Bottom line is they stole the last remaining 505€.
My issue with casinoguru is not that they didn't succeed for my last 505€ stolen money, but solely because you have them ON DISPLAY AS A TOP CASINO.
I cannot stress enough that your 9.7/10 casino is well known for being ILLEGAL and scammers (TrustPilot and other sites) and they operate WITHOUT LICENSE.
Only by the fact that they operate in CURACAO should give anyone with a bit of knowledge a hint about what they truly are.
Just a simple quick google search:
The Curacao eGaming body has a reputation for taking its hands off any operator right after getting their monthly dues or setup fees. The body will refrain from acting on any issue between an operator and its players, even if the users are being ripped off.
I know my facts and what I'm talking about here.
So yes, you seem to be covering for such casinos.
Bearbeitet durch den Verfasser vor 1 Monat
vor 1 Monat
If you'd like to better understand how we review online casinos, please read about it here. Maybe it will help you to learn more about our work if you wish.
Also, please know that they operate under Comoros (Anjouan Gaming), and feel free to check the validity of the license on this website.
Sorry, we couldn't be of any more help.
Be well.
vor 4 Wochen
You still have 9.5/10 for this casino and you promote it leading to new players to fall victims by them, if that doesn't make you an accomplice, I don't know what does.
Anyway, I think all that needed to be said is done.
I just hope you don't delete this and new players read it so they can be aware of what's going on here.
Bearbeitet durch den Verfasser vor 4 Wochen
vor 4 Wochen
Please know that we don't promote casinos on our website but inform our users regarding how every casino works and treats its players.
Therefore, we surely have no reason to delete anything because we aim to be as transparent and helpful as possible.
I hope you stay well and don't experience anything like this again. Wishing you the best of luck. 🍀
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