I have a problem with Wazamba. I now have about $2,000 in my account. During the withdrawal attempt, which lasted about 2 weeks, it was subsequently canceled and wazamba asked for additional information such as address confirmation, citizenship, selfie. I provided everything. I deposit the account via crypto. When trying to withdraw, I was forced to use a family member's card for account verification due to the temporary inability to use my own.
Now the situation is such that wazamba has blocked the account due to the conditions they have, that the deposited money intended for the game must come from the owner's funds. I did that (crypto) but only used the family card to verify. I have written everything to them. Now I have been waiting for Wazamba's statement for the third week. I have everything documented from everyone, tickets, etc., etc., and I am ready to resolve the matter through other authorities as well.
I want to ask if anyone has a similar experience? How should i continue if they do not answer me?
Usually in most online casinos, it is not allowed to use any other card than your own, and it should always be written in the casino terms as well.
Were you not familiar with this condition until now, perhaps?
May I ask whos card you used?
I believe that our complaint team would like to have a better look into this situation and try to help you out, of course. You need to submit a complaint by following this link, where you explain your case in details.
If you have any updates, please let us know. We'll wait here.
