vor 3 Monaten
It's alright to be honest. Atleast it's solved. I hope other players don't have to deal with them like this because it was terrible.
SpinBetter Casino - generelle Diskussion (Seite 7)
vor 3 Monaten
Hopefully, this thread and all the posts in it will help others. Wishing you all the best.
vor 2 Monaten
Hello!
vor 2 Monaten
hello!,
I tried to a non-deposit bonus in this casino, for the first time all was ok, until I asked customer support about info of wagering and withdrawal rules, they answered so systematically like robotic answers not really answering a straight version, so I pushed a bit more just to see what they meant with their confusing and vague robotic answers, and this is what I got at the end….
so right from the start there is a huge red flag for me, since they were not specific on details, then their last long explanation of the withdrawal process was the worst I have ever encounter, so far, extremely confusing and baffles me…
is anyone that understands that part?… I can’t.
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vor 2 Monaten
May I ask what exactly you do not understand, though? Maybe we'll be able to explain it better.
vor 2 Monaten
This part,
‘For instance, you made deposits to your account with 3 different payment systems. You may withdraw with any of the options. Once the amount of withdrawals on one payment system is equal to the sum of deposits, you will be able to withdraw with another payment system if the sums of the deposits are still equal. When the sums of withdrawals become proportional to the sums of deposits, you will be able to withdraw with the payment system by which the higher amount of funds was deposited or with any payment system if the sum of
deposits is still equal.’
vor 2 Monaten
Hello dralililopez
To comply with the proportionality of funds withdrawal, you need to withdraw money in proportion to the methods of their deposit. For example, if you made deposits using three different methods, each with х, and won x3, you will be able to withdraw one-third to each of the methods used.
If you wish to withdraw all funds to one preferred method, please contact our security team at security@spinbetter.com for verification of this method. After successful verification, you will be able to use this method to withdraw the entire amount of your winnings.
If you have any additional questions, please do not hesitate to contact us. We are always happy to help!
vor 2 Monaten
Ok this is a better explanation, thanks you for taking the time to reply, I will verify my account and method of deposit, which will be interact, however, I have an other question, do you allow interact withdrawals if that will be my method of deposit?
Bearbeitet durch den Verfasser vor 2 Monaten
vor 2 Monaten
Hello dralililopez
To comply with the proportionality of funds withdrawal, you need to withdraw money in proportion to the methods of their deposit. For example, if you made deposits using three different methods, each with х, and won x3, you will be able to withdraw one-third to each of the methods used.
If you wish to withdraw all funds to one preferred method, please contact our security team at security@spinbetter.com for verification of this method. After successful verification, you will be able to use this method to withdraw the entire amount of your winnings.
If you have any additional questions, please do not hesitate to contact us. We are always happy to help!
vor 2 Monaten
Thank you, SpinBetter Casino, for taking the time to explain it better. We really appreciate it.
vor 2 Monaten
Hey there. I am really glad the the casino representative was able to explain everything to you and now you can understand it better. It is really nice to see them care, right?
Here, you can check all the payment methods you can use. I can see Interact there as well.😉
Let us know about your further experience, please.
1
vor 2 Monaten
So, I tried to verify my account because is a habit of mine to verify my account on any new casino I play and before placing any deposits then after verified I will proceed to deposit because, if I would like to withdraw and your account is not verified some times the casino makes excuses on the verification process and takes way to long to be able to withdraw that way, and I wrote to the email that the representative that responded previously had provided to verify the payment method but, I got denied to verify saying that only if necessary the casino will request verification, and didn’t allowed me to verify before depositing…
I don’t know, but I have trust issues with this casino still is a bit complicated all this, I’ll prefer to stay away from them.
vor 2 Monaten
I just posted my recent experience with them over the verification process, sorry but, I looks like that publicly they seem to care but in private it feels like they don’t really care much… 
anyways, I’ll prefer to stay away from them I just can’t trust fully.
thanks to attend to my inquiry tho!.
Bearbeitet durch den Verfasser vor 2 Monaten
vor 2 Monaten
So, I tried to verify my account because is a habit of mine to verify my account on any new casino I play and before placing any deposits then after verified I will proceed to deposit because, if I would like to withdraw and your account is not verified some times the casino makes excuses on the verification process and takes way to long to be able to withdraw that way, and I wrote to the email that the representative that responded previously had provided to verify the payment method but, I got denied to verify saying that only if necessary the casino will request verification, and didn’t allowed me to verify before depositing…
I don’t know, but I have trust issues with this casino still is a bit complicated all this, I’ll prefer to stay away from them.
vor 2 Monaten
Another fascinating aspect is this! Like you, the majority of players would prefer that their accounts be verified upon registration, based on one of our most recent polls conducted here on the forum. This is a very reasonable request, in my opinion, and I am sorry it did not work out.
Thank you kindly for your time and contribution. 😉
vor 2 Monaten
I have already sent a complaint about a bet i placed on a game (108 euros for 1.5 goals halftime), however the halftime was 25 minutes and not 45.
I am asking for my bet back, they are refusing, giving me no proof or clear answers, although I have already sent them screenshots that nowhere on their site it was mentioned. They also told me to check their terms about official sites, this game and championship has no official source and its not included in their terms.
They are blaming me saying that I didnt pay attention. Attention to what? It's not mentioned ANYWHERE!
I am asking them for proof, they are just replying that my bet has been settled, giving me no other information and avoiding me.
They closed the chat giving me no answers. I asked them to tell me where is mentioned at their terms, they avoid me.
I want my money back, this is a scam.
Please help me with this, I need my money
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vor 2 Monaten
I'm truly sorry to say that, but we do not get involved in sports betting situations. As the name suggests, we focus our insight solely on casino games.
I would also suggest using the reply button because the casino representative is quite active in this thread and would be worth catching such attention, I bet.
Well, at least I can provide a list of websites supporting sports betting:
https://www.bookmakersreview.com/sportsbook-complaint/ 👈
https://www.safebettingsites.com/complaints/ 👈
https://www.bookmakers.bet/submit-a-complaint/
vor 2 Monaten
I understand, but this is about misleading information. It's not even included in their terms.
vor 2 Monaten
I understand your frustration. Will you try some of the websites Radka suggested to you? Let us know, please, if any of them were helpful.
vor 2 Monaten
I tried but none of them replied. I closed my account, this is a very bad casino with bad customer service
vor 2 Monaten
None of all of those websites, you mean? That is pretty bad.
Probably is best to move somewhere else. Do you have any favourite casinos to play at?
vor 1 Monat
Greetings to everyone. First of all, thank you for your time. I recognized this site from a user comment on the Turkish betting forum and registered. I made a deposit for the first time. Then I won and requested a withdrawal, they have kept me waiting for 3 days without giving any reason, it is the worst casino I have ever seen in my life. The money I earned is only $50 please pay my money.
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