Hi, can I know what reason the casino gave you for not wanting to close your account ? Did you send them any emails or did you try live chat ? I think such a request should be taken seriously, so I'm quite sorry.
If you don't think anything will help you and you can't contact the casino about this issue, you can file a complaint with us here and our team will try to help you.
What do you think ?
Good day,
Please provide your SpinBetter ID or email address so that our specialists can assist you effectively.
Thank you.
I emailed multiple times, they are just trying to avoid to block me. I registered saw the reviews on the site (Trustpilot) and I didn't want to play anymore. Good that I didn't because those guys are the scum from the gambling community. After I emailed 3 times they barely reply and said yeah you should confirm your account??? WTF?? Is just weird that people can you treat is way. Then they said you should delete your currency account. That's what they did and I can provide screenshots. Thanks for your time.
This is my 879859225 accountnumber, eventho it was already known. I want you to permanent exclude it. I never played on your site and you guys are not even trying to help?????
I emailed multiple times, they are just trying to avoid to block me. I registered saw the reviews on the site (Trustpilot) and I didn't want to play anymore. Good that I didn't because those guys are the scum from the gambling community. After I emailed 3 times they barely reply and said yeah you should confirm your account??? WTF?? Is just weird that people can you treat is way. Then they said you should delete your currency account. That's what they did and I can provide screenshots. Thanks for your time.
Hopefully, the situation will become clearer soon. Thanks for providing the account number to the official casino representative. Let's see what comes next. In any case, it seems you won't use their site in the future and also you did not even play there, so at least, it is not a "money issue" just now.
Thanks for your fast reply, no it's not a money issue at all. It's a scammy kind of way to get people to play on your site. I have all the screenshots with what they said back after I tried self-excluding. I see many bad reviews so I hope this site gets blacklisted. It's not trusted at all.
Dear rebel,
Your account has been successfully blocked. Thank you for reaching out.
Best regards,
SpinBetter Team
You only excluded my account for 5 years? Didn't you read I said permanent? The situation is still not resolved.
Thanks for your fast reply, no it's not a money issue at all. It's a scammy kind of way to get people to play on your site. I have all the screenshots with what they said back after I tried self-excluding. I see many bad reviews so I hope this site gets blacklisted. It's not trusted at all.
No problem at all.
I don't want to be far too personal, but I feel the situation may have something in common with problem gambling. I apologize if I made a wrong assumption, of course.
But anytime a player asks for self-exclusion due to gambling addiction, the casino should act swiftly without unnecessary delays. If the reason, however, has nothing to do with the gambling problem, I would not be so strict.
I said permanent multiple times, and y'all still trying to ignore it? It's a shame to be honest that you have to work like this.
Now I understand the problem. How about you ask for your account to be closed instead of self-excluding?
May I know whether there is a way to close the account permanently, please? Despite how you call that.
I believe the point is to find the adequate solution the player seem to seek.
Thank you for your suggestions. 🙏
I emailed more then 5 times before making a topic here, live chat says had to email. Then they start to say useless/generic stuff. It's just not the way how a casino should work. Asked for permanent closure. So hope you understand this to because noboody should be playing on a site like this.
Ok, thank you.
Actually, I think it's rather important to mention how long you have been waiting for the closure. You see, it's not too complicated to send 5 emails in less than 5 minutes. So, for how many days?
Dear rebel,
Within the framework of self-exclusion, the maximum blocking period is 5 years. In your case, you have not declared a gambling addiction, so measures related to addicted players do not apply to you. If you wish to declare an addiction, please contact block@spinbetter.com with the details.
Best regards,
SpinBetter Team
This is going on for longer then 2 weeks. So it's not like it's an issue from today. I've just read the casino's response. I sended the new info again. But it's strange how they are trying to help now but for weeks they don't try anything to help? Shameless. I just e-mailed again about the gambling addiction etc.
They closed the account permanently. Thanks for your help Casino.guru.
We are really glad that you were able to close the account. I think the explanation from the casino about how to do that properly helped as well. What do you think?🤔
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