vor 4 Monaten
You do not respond to sent e-mails and our live support team is uninformed and inexperienced. I would like your help in sending my payment via paybol or jeton wallet
SpinBetter Casino - generelle Diskussion (Seite 8)
vor 4 Monaten
Dear LeadeRJacK,
To change your payment method, you need to personally contact the security service, as this concerns your finances, and we are sure you would not want this information to fall into the wrong hands. Please send a request to change the payment method to security@spinbetter.com, and our specialists will provide you with all the necessary instructions.
Best regards,
Spinbetter Support Team
vor 4 Monaten
You do not respond to sent e-mails and our live support team is uninformed and inexperienced. I would like your help in sending my payment via paybol or jeton wallet
vor 4 Monaten
I see that your problems still persist and I hope that you will be able to resolve them with the casino. Be sure to let me know when you hear any news. 🙂
vor 4 Monaten
payment problem continue 4days.
this is very bad.
vor 4 Monaten
Yes I see. Anyway did you try to write about changing payment methods to the casino on the email they posted here ? Were you able to change the payment methods or not ? Are you in contact with them ?
randomplayy
vor 3 Monaten
Hi, I see that the casino replied here on the forum a month ago. Maybe it would be a good idea to tag them with "reply" button and try to resolve it.
Anyway, what happened when suddenly your account is blocked and the casino is not available for that country ? From what I have seen, players from Croatia can register. Didn't you write to the casino or didn't you find anything?
vor 3 Monaten
Hello I am turning to this webiste for help with spinbetter casino. I have won over 500€ and deposited overall 200€. The casino doesnt want to pay me up in time since the withdrawal is accepted and approved on their part. It has been 5 days since approval of the withdrawal. I have tried to contact Support and their Payments deparment but they always responded with generated message with no solution saying that their payment system is broken or the problem is on the provider of the payment but how can there be a problem on bitcoins side I dont understand they are just liars nothing else. I have been trying everything and I am so frustrated. Their support told me that they work on weekends and they work 24/7 and even confirmed that their withdrawals are processed on the weekends and sent on the weekends. Casinoguru I need your help please.
My account ID - 632027947
Thank you in advance
Bearbeitet durch den Verfasser vor 3 Monaten
vor 3 Monaten
Sorry you have to go through this kind of situation, and good that you submitted a complaint here with our team. Even though they won't be able to intervene before the 14-day time frame passes.
If there are any updates regarding your withdrawal, please let us know right away. Hopefully an intervention of our team won't be needed and you receive your money soon.
Is this your first withdrawal attempt at this casino, by the way?
We'll be waiting here for your reply.
vor 3 Monaten
Hello, there is not much of an update except their yesterdays mail. 
Its always the same thing I get it problems can happen but waiting 7 days for withdrawal with the fastest method is really concerning.
And yes its my first withdrawal, but not first deposit 😄
Thank you.
Bearbeitet durch den Verfasser vor 3 Monaten
vor 3 Monaten
Thank you for your reply.
I just hope that they will really be able to solve it soon and you will get your payment.
We will wait for any update.
vor 3 Monaten
Hello, I have received the money just now.
vor 3 Monaten
That is some great news; congratulations.
So, what do you think. Are you going to continue playing there now?🤔
vor 3 Monaten
Hallo, ich habe im Spinbetter Casino gespielt und über 50.000 gewonnen. Ich löse es erst seit zwei Tagen, aber ich bekomme vom Support und der Sicherheitsabteilung nur fachmännische Antworten. Ich habe ihnen bereits dreimal die Scan-ID gesendet und bin immer noch nicht verifiziert. Aber was noch schlimmer ist: Gestern war es aufgrund fehlender Verifizierung nicht möglich, das Geld abzuheben, und heute, als ich versuchte, mich anzumelden, war mein Guthaben auf fast Null reduziert. Der Support antwortete, dass es auf ihrer Seite kein Problem gebe und ich keinen Eintrag in der Spieleliste habe (logisch), weil ich zwischen diesen Einträgen nicht einmal angemeldet war. Ich schrieb eine Beschwerde an zwei Adressen, eine davon antwortete sofort und sagte mir, ich solle mich an den Support wenden, da sie sich nicht darum kümmern. Wo genau soll ich also schreiben, um herauszufinden, was mit meinen Gewinnen passiert ist? Danke, Hana
Automatische Übersetzung
vor 3 Monaten
Und bitte: Beträgt das Auszahlungslimit wirklich 1000 pro Anfrage und insgesamt nur 1500 pro Tag?
Automatische Übersetzung
vor 3 Monaten
May I ask if you played with some bonus, perhaps? That could be the explanation for reducing your winnings, you know.
The support should always explain this kind of thing to players, of course.
Usually there is a maximum withdrawal limit when it comes to bonuses, and it should always be stated in the terms. Have you checked it before playing with this bonus?🤔
Try to look for it, or even as the support and let us know, please.
Also, yes, they do have the maximum withdrawal limit €1,500 per day and €45,000 per month.
We'll wait here for your reply and will try to get the resolution of all this together.
1
vor 3 Monaten
Aber das ist nicht genug. Andere Casinos haben tendenziell 20.000 bis 2.000 pro Tag
Automatische Übersetzung
vor 3 Monaten
I surely get your point, and that is why it is really important to read the terms beforehand so you know what to expect.
vor 3 Monaten
Danke, Roni. Ich hatte keine aktiven Boni. Der Support antwortet mechanisch und normalerweise auf etwas anderes als das, was ich gefragt habe.
Bearbeitet durch den Verfasser vor 3 Monaten
Automatische Übersetzung
vor 2 Monaten
Als ich das nächste Mal versuchte, Ausweis-/Passdokumente zu senden, erhielt ich eine Nachricht vom Sicherheitsdienst, ich solle ihnen nicht mehr schreiben, da sie sonst meine E-Mail-Adresse blockieren würden. Auf diese Weise werde ich die Überprüfung nie abschließen.
Automatische Übersetzung
vor 2 Monaten
But did they ask for those documents?🤔
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