Dear Joao26,
Your cooperation and patience is highly appreciated.
We confirm that your withdrawal request from 2023-10-20 16:48:38 is approved and is currently in processing status.
You should be receiving the funds to your account at the soonest.
Kind Regards,
Rollino Team
Ja, ich werde warten, aber am 18.10.2023 war es bereits bearbeitet und wurde abgebrochen, also werde ich jetzt sehen, ob es dieses Mal funktioniert, danke
Hopefully, those technical issues were just temporary. 🤔
I would give it a few more working days, though. One way or another, keep us posted, please.
Ich warte am zweiten Werktag auf die Zahlung, da ich die Auszahlung erneut vorgenommen habe. Wir warten und ich gebe Ihnen Bescheid.
Hallo, guten Morgen, ich warte immer noch seit dem 20.10.2023. In meiner Umfrage stand unten „Noda", dann begann „Mifinity" und jetzt steht wieder „Noda". Was bedeutet das? 
Morning to you!
Oh, I sense troubles. If I should guess there is probably some technical issue. And a decent casino would inform players with active withdrawal requests about that, I'd say.
Die Auszahlung ist abgeschlossen. Ich werde warten, bis das Geld auf dem Konto eingegangen ist. 
Dear Joao26,
Due to technical reasons and at our own discretion , we were required to change the payment provider of your withdrawal.
As you've mentioned, the withdrawal was already executed and received on your end.
Moving forward, we wish you only positive experiences playing in Rollino!
Best Regards,
Rollino Team
Keine Sorge, die Auszahlung ist abgeschlossen, aber der Betrag ist noch nicht auf meinem Bankkonto eingegangen, sodass noch nicht alles zu 100 % erfolgt. Wenn alles in Ordnung ist, sage ich es hier.
Leute, die Zahlung wurde getätigt, aber ich empfehle dieses Casino nicht, viele Komplikationen bei der Validierung des Kontos, viele Komplikationen bei Auszahlungen, es gibt andere, viel bessere Optionen, vielen Dank für Ihre Hilfe.
I'm sure the casino will do their best to improve. 🙂
Anyway, thank you for keeping us posted, and good luck on your journey.
If you come across a good tip, let us know 😉
Hey. It sounds like a pretty serious problem to me when you say that the casino accused you of being an addict. Have you ever mentioned such a thing to the casino, support or live chat ? If not then I don't see why that would be a reason ? Have you ever requested self-exclusion from this casino ?
However, I see that you have already filed a complaint, so I think that if you are not aware of such things from your side, then it was the right move. Let's see where the team gets us. For now, we'll just have to be patient and wait.
Dear Iloydo644,
As we explained briefly in the complaint section. We've closed your account following reports to our risk department, in line with CEG rules. Rest assured, your 600 CAD will be promptly processed. If you haven't received it yet, please await an email from support@rollino.co for payout details.
Regards,
Rollino
Well, you haven't received any money yet, have you ? You just need to be a little more patient. Still the withdrawal wasn't even approved ? I guess if the casino told you that they will give you money, that can be reassuring. But if that doesn't happen, be sure to let us know.
I'll be waiting.
Hello lloydo644,
We've sent you two critical emails on 2023-11-06 and today regarding an alternative payment method setup, which we have not received a response to yet. It's essential to address this promptly to facilitate your fund's withdrawal. Please check your inbox (including spam/junk) for emails from kyc@rollino.co and reply with the required information.
All the best,
Rollino
Well, did you check the spam/junk as the casino recommended because sometimes emails can fall into this folder as well ? I don't know what the problem could be that you didn't receive any email since your email address is correct I assume.
However, if you don't get anything then update Petronella in your complaint. I hope that everything will have a happy ending and you will get your money.
Hello lloydo644,
Yesterday you have contacted us, stating you have not received an email from us. Following that, we have sent you a reply, Today we have sent you another email in order to proceed, which we have not received a response to yet. It's essential to address this promptly to facilitate your fund's withdrawal at the earliest convenience.
Kind Regards,
Rollino
I finally received an email from rollino. Thank you. I sent you my bitcoin wallet address as you asked
If I'm not mistaken, the casino received the Bitcoin address just less than a day ago, right?
From my point of view, it needs to be processed, so updating us by saying "still waiting for the withdrawal" is a bit obvious.
Feel free to let us know the progress made, of course.
Hello Iloydo644,
The transaction has been processed.
All the best,
Rollino
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