Hello lloydo644,
We've sent you two critical emails on 2023-11-06 and today regarding an alternative payment method setup, which we have not received a response to yet. It's essential to address this promptly to facilitate your fund's withdrawal. Please check your inbox (including spam/junk) for emails from kyc@rollino.co and reply with the required information.
All the best,
Rollino
Well, did you check the spam/junk as the casino recommended because sometimes emails can fall into this folder as well ? I don't know what the problem could be that you didn't receive any email since your email address is correct I assume.
However, if you don't get anything then update Petronella in your complaint. I hope that everything will have a happy ending and you will get your money.
Hello lloydo644,
Yesterday you have contacted us, stating you have not received an email from us. Following that, we have sent you a reply, Today we have sent you another email in order to proceed, which we have not received a response to yet. It's essential to address this promptly to facilitate your fund's withdrawal at the earliest convenience.
Kind Regards,
Rollino
I finally received an email from rollino. Thank you. I sent you my bitcoin wallet address as you asked
If I'm not mistaken, the casino received the Bitcoin address just less than a day ago, right?
From my point of view, it needs to be processed, so updating us by saying "still waiting for the withdrawal" is a bit obvious.
Feel free to let us know the progress made, of course.
Hello Iloydo644,
The transaction has been processed.
All the best,
Rollino
I have received the payment. I would have never received it without your help casino guru. Thank u Jaro and Petronela. You guys rock.
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