Hi. Have you tried to confront the support of the casino, perhaps? Usually when you play with the bonus and you finish the wagering of that bonus, you need to withdraw the winnings from it, as far as I know. So you should ask for the withdrawal of that PLN 1,070 and only then you should continue to play. Otherwise it would be still considered as winnings from the bonus, actually.
Did you have any other real money balance in your account, or just the winnings from that bonus?🤔
when they took PLN 930 I made sure that the funds were in the actual balance and they were PLN 1,070 so I started playing. from my description, after downloading PLN 930, it appears that the funds can only be withdrawn, i.e. they should be sent from the machine, and not transferred to the actual balance... I contacted support but received no response so I can only lose 1070? despite the fact that the funds were for real balance? this sounds like a scam what if I am a user who deposits only in cryptocurrencies and I received PLN 20 for coins, the maximum I could withdraw was up to PLN 100, and the withdrawals available in the casino in cryptocurrencies range from PLN 250. so he won't be able to do anything about it
what if i lose my 1070 will the casino refund me again? the answer is no and it will even be happy that I decided to try to play it The casino guru highly recommends iwild. But their behavior is very suspicious... a message should pop up saying that I can only withdraw funds and nothing happened and there was no information about it it is not clearly written in the regulations either I am a player from Poland, the website is in Polish, but the translation of these regulations is not correct
Hello,
Thank you for your overview. Can't say I understand your description, though.
Thus, in my opinion, it would be best to ask the casino and wait for their response. Then we can try to focus on the official explanation and then compare it to the terms and our fair standards.
Sadly, in some casinos, English terms go before other translated versions, hence, it's crucial to address the casino every time you need consultation.
I'd really love to help, but from your description and probably due to a rather poor translation, I do not understand what happened to you.
Perhaps you could try to reconstruct it again? I would also prefer the casino's point of view, just in case.
Thank you.
Okay, so I'll describe the situation from the beginning:
I received 214 PLN for casino coins and I had to wager it 50 times. I managed to do that and finished wagering with around 2000 PLN.
A message popped up saying that the maximum amount I could receive after wagering was x5, which left me with 1070 PLN in my account. (It didn't say I could only withdraw, it even stated that I had completed the wagering and the 1070 was MINE.)
I went to my account profile to check if this money was in the "real balance," and it was. After a short thought, I decided to keep playing because, in principle, it wasn't a satisfying amount.
From this 1070 PLN, I made 5100 PLN, and then I decided to pay finally as they had already deducted 930 PLN. So, I made three withdrawals of 1700 PLN each (equivalent to 3x400 euros).
In the morning, I received an email saying that the amount I could withdraw was only 1070 PLN, which is such nonsense that I don't know who came up with it. Why didn't any information pop up after completing the wagering that I couldn't play further?
What if I lost the 1070 PLN? Would the casino refund my money? Of course not.
Is this a fair practice? Considering that the money I wagered can only be lost? Is it fair that there is no information popping up stating that I can withdraw the money?
Honesty cannot be called the practice of not notifying me that I can only lose the money.
I also wrote to customer service earlier asking if I could play with the bonus after wagering, and I got a reply that, of course, I could. But I didn't get any message stating that I could only lose because if I win, they will still take the funds that are in the "real deposit."
What if I am a casino player who only deposits through cryptocurrencies? Then I would receive 20 PLN for casino coins, and for withdrawal, I would have 100 PLN, but the minimum withdrawal by cryptocurrency is 250 PLN.
I also don't understand how one can recommend such behavior. I am a player who has been playing for 10 years. I have never felt so cheated by a casino recommended by Guru Casino. I have never filed any complaints.
We also know very well that I am probably one of the few who has experienced this type of fraud, and I see similar situations in cases resolved by iWild.
Now tell me, how many people have gone through what I have, but for smaller amounts than 4030 PLN, and haven't even mentioned it?
ou recommend this casino as:
1.Honesty with a high rating of 8.7/10
2.You recommend it because it's in Polish
3.You tolerate bonus manipulations
4.This is not the first such situation; it's a recurring issue, judging by closed cases, and you still allow such dishonest practices.
5.I have the impression that you haven't fully verified the operating rules of this casino.
Thank you for explaining the issue to us. I have seen that you've submitted a complaint here with our team and I am sure they will do their best to get it solved.
In the meantime, this article could help you to better understand how do we review the online casinos and what do we include in the safety index.
I hope for the fast resolution in your case, if you have any update from the casino, make sure to let us know, please.
The WORST casino i ever played. No winnings! Never!
Im alweys winning
Hacksaw providder
Lier!
Hi, I'm sorry, is it all just about not being able to win at the casino ? The truth is that the casino always has an advantage over the player who will lose his money sooner or later, so it should be a source of occasional entertainment and players should only spend as much as they are willing and able to afford. I wouldn't go to any extremes and not with the vision of making some money here. So how about you ? 😕
Ich weiß nicht, warum ich erneut nach einer Zahlungsbestätigung gefragt werde. Wahrscheinlich tun sie das, um Abhebungen zu verhindern. Wie jeder Spieler mag ich schnelle Auszahlungen. Wenn ich vor ein paar Monaten ein verifiziertes Konto hatte, warum muss ich es dann bei jeder Zahlung verifizieren?
Nachdem Sie Ihren Auszahlungsauftrag erteilt haben, warten Sie:
1. Information, dass die Zahlung nicht erfolgt, da eine weitere Überprüfung erforderlich ist
2. Sie senden die Unterlagen ab und warten auf deren Prüfung
3. Nach der Überprüfung warten Sie auf die Zahlung,
Wochenenden sind nicht in der Wartezeit enthalten, so dass aus der geplanten Zahlung an einem Tag eine Woche mit gutem Wind wird
Ich hatte dieses Problem noch nie. Ich habe noch nie eine Zahlung am nächsten Tag erhalten, an dem ich eine Bestellung aufgegeben habe, oder früher, sogar am selben Tag.
Aber ich habe nur eth wallet verwendet
Just out of curiosity, have you ever encountered any kind of additional verification process? I'm asking because, as far as I can tell, this is usually the most common outcome from major winnings. 🙂
Anyway, I'm glad to see that, under the most usual circumstances, the payouts work well for you.
Ich weiß nicht, warum ich erneut nach einer Zahlungsbestätigung gefragt werde. Wahrscheinlich tun sie das, um Abhebungen zu verhindern. Wie jeder Spieler mag ich schnelle Auszahlungen. Wenn ich vor ein paar Monaten ein verifiziertes Konto hatte, warum muss ich es dann bei jeder Zahlung verifizieren?
Nachdem Sie Ihren Auszahlungsauftrag erteilt haben, warten Sie:
1. Information, dass die Zahlung nicht erfolgt, da eine weitere Überprüfung erforderlich ist
2. Sie senden die Unterlagen ab und warten auf deren Prüfung
3. Nach der Überprüfung warten Sie auf die Zahlung,
Wochenenden sind nicht in der Wartezeit enthalten, so dass aus der geplanten Zahlung an einem Tag eine Woche mit gutem Wind wird
If you don't mind me asking, what documents were you asked for this time? The same as earlier, perhaps?
I mean, it looks a bit confusing when you need to "verify" the payment option each time or shortly after the initial verification.
I presume you haven't switched to a different option, so a reasonable explanation would be great.
Anyway, here comes the strongest advantage crypto payments hold over standard payments - not much to verify after all 🤔.
it makes me nervous reading these series of posts... I once experinced something vey similar with withdrawls and the gaming platforms ridiculous demands for verification purposes. Little did I realize at the time just how much sensitive financial and personal information I was disclousing- just mindlessly giving away for mere hundreds of dollars. If any gaming platform insists on more then needed informaiton then for me its just not worth the risks of stolen identity or becoming victim of financial fraud. They can keep the money just spare me the grief.... GAMING is supposed to be fun they say but do they realize how much fun they keep us back from~?!?!?
-BunnnsBunnny
We always recommend that players fully cooperate with the casino and provide all the documents needed in order to get verified. Whenever you have a feeling that a casino is asking for weird documents, let's say, we are always here to help, and our complaint team will have a look into any case where a player experiences some kind of issue with the withdrawal.
Guten Morgen, im Iwild Casino habe ich beim Spielen mit einem Bonus den Wert von 650 Euro erreicht. Bei der Auszahlung haben sie mir den überschüssigen Bonusbetrag abgezogen und ich hatte noch 124 Euro übrig, obwohl alles bereits beglichen war. Ich hatte dasselbe saubere Bonusguthaben, ich habe gespielt und den Betrag von 800 Euro erreicht, ich habe diesen Betrag abgehoben und noch einmal. Sie sagten, das sei nicht möglich, weil ich mit Boni gespielt habe, und sie haben fast 800 Euro abgezogen, sodass ich wieder 124 Euro hatte, mit der Begründung, das sei Teil der Bonuskriterien und dies sei bereits in der ersten Runde auf mich angewendet worden. Ist das möglich?
Whenever you play with the bonus, you need to be really careful. Usually, it is necessary to withdraw the money won from the bonus and not play with it again. Was the money in real balance or still in the bonus money?
So the answer is that yes, it is actually possible. Unfortunately, it depends on the terms of that bonus, of course.
Ich hatte noch das Bonusgeld. Danke, ich werde nach diesen Boni Ausschau halten.
Ok. So, from now on, you will be more careful, right? We should always learn from our mistakes. Don't you reckon?
Ja, das stimmt. Diese Bonussache ist zwar sehr nett, aber sie ist es nicht wert. Danke, Romi, für deine Hilfe und schnelle Antwort.
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