sebastian98s Rezensionen

Casino Guru

Wir wollen, dass die Spieler das Glückspiel verstehen.

vor 3 MonatenOriginalÜbersetzung
Withdrawals take several days, low time for Hollycorn NV casinos. You need to wager every deposit 3 times. When you lose money, you stilll need to finish the wager. So at some point it will be close to imposssible to finish all the wager, when you don't have withdrawals inbetween. This casino tries everything to hinder you from making withdrawals. My withdrawal was canceled, because I need to finish the wager of the next deposit after the withdrawal was made.
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  • withdrawals take several days
  • You need to finish the wager from already lost deposits
  • when you make a withdrawal and you play afterwards with a new deposit, the withdrawal will be canceled and you need to finish the wager of the deposit after the withdrawal
777onfire Casino
vor 3 Monaten
Dear Sebastian,

Thank you for taking the time to provide your valuable feedback. We sincerely apologize for the challenges you've faced with our withdrawal process and the wagering requirements. It's clear we've fallen short of providing you with the seamless experience you deserve, and for that, we are truly sorry.

Understanding the inconvenience this has caused, we are committed to rectifying this situation promptly. To start, we’d like to address your concerns directly and expedite the resolution of your withdrawal issue. Furthermore, we aim to review your case personally to ensure that the wagering requirements are clarified and fair.

Please contact me directly at support@777onfire.com so we can address and resolve your concerns as quickly as possible. Your satisfaction is our priority, and we are eager to make things right.

At 777onfire, we take pride in learning from our customers' experiences. Your feedback has highlighted areas where we can improve, and we are taking immediate steps to enhance our processes and prevent similar issues in the future. We are grateful for the opportunity to improve our services and hope to regain your trust.

Thank you again for bringing this to our attention. We look forward to the opportunity to speak with you and to turn your experience around.

Warm regards,

777onfire
vor 3 MonatenOriginalÜbersetzung
My first impressions were quite good, a lot of nice daily bonuses. But now they start to deduct money from my withdrawals without any warning. The livechat can't tell me why, they always say, that I should come back later.
  • Nice bonuses
  • money gets deducted form my withdrawals withou any warning
vor 3 MonatenOriginalÜbersetzung
My first impression was quite good, but now the withdrawal processing times are taking longer and longer. Today my 8 and 7 day old withdrawals were canceled. The livechat said they don't know why and that I should make a new withdrawal request. I really hope, that it doesn't take a week again, before something happens.
  • many bonuses
  • long withdrawal processing time
vor 4 MonatenOriginalÜbersetzung
I have been playing in this casino since August 2023. In the beginning I liked this casino, fast withdrawals and good bonuses. But in the last weeks they start to cancel my withdrawals. In livechat they respond that I have to wager all my last deposits again 3 times, before I can make a withdrawal. Today I finished the wagering of the weekend bonus. I wagered over 210 euros for a 20 euro deposit plus 6 euro bonus. Now they want, that I wager 60 euros more. It feels like a scam for me nowadays. They try everything to not let you make withdrawals.
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  • good start with bonuses and fast withdrawals
  • overexaggerated wagering
  • past deposits need to be wagered again, although money is lost
  • deposit needs to be wagered after bonus is already wagered 35 times
vor 4 MonatenOriginalÜbersetzung
I liked the first bonuses and the thursday bonus. But at some point the casino got worse. I didnt receive my deposit for 10 days and I can't even close my account. My "VIP" supporter don't let me close it.
  • welcome bonuses
  • thursday bonus
  • high RTP for Pragmatic
  • deposit pending for 10 days
  • annoying "VIP" support
  • they don't let me close my account
FgFox Casino
vor 4 Monaten
Hello there,

Thank you for taking the time to share your feedback with us. We appreciate hearing about your experience, and we sincerely apologize for any inconvenience you've encountered.

We are truly sorry to learn about the delay in processing your deposit and the difficulty you've faced in trying to close your account. This falls short of the standards we strive to uphold, and we understand the frustration it may have caused.

To address these concerns promptly, we would appreciate it if you contact us via pour customer support channels. This will enable us to investigate the matter thoroughly and take the necessary steps to resolve it.

Once again, we apologize for any inconvenience you've faced, and we look forward to resolving these issues to your satisfaction. Thank you for bringing this to our attention, and we appreciate your continued patronage.

King regards,
FgFox Casino
vor 6 MonatenOriginalÜbersetzung
I played the monday fun bonus. I deposited 20 euros and got 100 freespins. During the wager of the freespins I managed to increase my balance to 250 euros. When I made my last spin to finish the wager, my balance went down to 99,1 euros (last spin was 90 ct). Nowhere in the bonus rules and the site of the bonus does it say, that 100 euro is the maxwin. I even went into livechat during wagering and asked, what the maxwin is. The person in chat said 10000 euros is maxwin after wagering is finished. I went into chat again, after the wager was done and my money down to 99,1 euros. The person said, that she is sorry and gave me some freespins as consolidation. In my opinion it is so bad, that this casino can just cancel parts of my money, without having the 100 euro maxwin in their rules.

p.s: They payed me the 150 euros difference the next day
Mehr darüber lesenWeniger darüber lesen
  • They payed me the 150 euros difference
  • Great mail respondance
  • 150 euro canceled after wagering is done without having this written in their rules
Billy Billion Casino
vor 6 Monaten
Dear Sebastian98,

I would like to sincerely apologize for the recent situation regarding the subtraction of your winnings from the bonus. We understand that this has caused a great inconvenience and disappointment for you, and we deeply regret any inconvenience or frustration it may have caused.

I kindly ask you to contact our support team at your earliest convenience. They will help you and make sure you get your money back quickly. Please contact us directly via our 24/7 live chat support available on our website or via email: support@billybillion.com

I would like to assure you that this matter is of utmost importance to us, and we are diligently investigating the situation to understand what went wrong and how it can be rectified. Our top priority is to provide a fair and transparent gaming experience for all our customers.

Your satisfaction is of immense importance to us, and we value your continued support and patronage.

Thank you for bringing this matter to our attention, and please do not hesitate to contact us if you have any further queries or concerns. We are committed to providing you with the highest level of service and will make every effort to regain your trust.

Yours sincerely,

Michael
Billy Billion Casino Representative
vor 6 MonatenOriginalÜbersetzung
Worst casino with respect to withdrawals I ever played in. First withdrawal processed after 2 weeks and only after writing them, that I will open complaints on review pages. Second withdrawal still pending after 9 days, although I am verified.
  • very long withdrawal process
  • livechat can't help in financial matters
  • finance team doesn't respond to mails
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