Mr Bet Casino - Der Spieler wurde beschuldigt, mehrere Konten eröffnet zu haben.

Just wretched, I won 1700 euros and wanted to pay out and they said to me it doesn't work because I apparently have 2 accounts but that's not true. I'm always looking for contact because I don't really get any information

Einfach nur Erbärmlich habe 1700 Euro gewonnen wollte auszahlen und die meinten zu mir das geht nicht da ich anscheinend 2 Konten habe aber das stimmt nicht bin immernovh am Kontakt suchen da ich nicht wirklich Informationen bekomme

Dear costabar200113,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Were your winnings accumulated with or without an active bonus? Have you redeemed any promotional offers in this casino in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear costabar200113,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.