vor 1 Woche
hi mate would you be able to e-mail me as i need some support on santeda stuff. my e-mail is rav12@hotmail.co.uk
Question about Gambling websites with Curaçao license using incorrect Merchant Category code (Seite 332)
vor 1 Woche
did you get much luck with this? my transactions were open banking and they are a bank through Clear Pay, who are FCA registered. My plan was to call up tomorrow and try to request to send the money back that I lost..
vor 1 Woche
hey buddy, have a look at my posts, i'm trying to get some money back from santeda. can you share an e-mail to my e-mail address rav12@hotmail.co.uk
vor 1 Woche
If you manage to find Andreas email please let me know, Goldenbet have replied to my emails via the email thread, when i added the UK gambling commission they started replying in separate emails, so they're definitely not operating legally, i've also asked them to reply in thread and they're playing dumb or reciting some other pre written message, i'm going to add action fraud in, the curacao commission (think with the UKFC in the thread they're likely to take a look) and the relevant authorities from sweden, spain and australia (they have previous charges from each nations authorities) if goldenbet don't reply, i'm hoping these authorities will, and i'll send them screenshots of each email) it's not about the money for me at this stage now, it's about these clowns facing up to charges for what they knowingly do
i'd also recommend filing complaints with the uk gambling commission too, they'll ask for information but will most likely be the best bet as far as them facing repercussions, their email is info@gamblingcommission.gov.uk
vor 1 Woche
sounds like we're both fighting the same people, drop me an e-mail at rav12@hotmail.co.uk and let's work together
vor 1 Woche
can we connect? i've lost close to 100k on mystake and i'm trying to claim in back with no luck. my e-mail is rav12@hotmail.co.uk
vor 1 Woche
I cannot find his e-mail anywhere.
I'm requesting a credit report on Santeda Intl. and luckily I know a few well established people in Cyprus so I've started asking questions but the registered address is a small flat.. smells so fishy.
All of my transactions were via bank transfers and I've managed to locate the banks for Santeda, Falcora & TransferOp. I'm gonna call them all shortly and threaten with FCA, NCA and FOS action.. maybe they will then get Santeda to contact me f*ck knows at this stage.. Katherine Jones just sends me the same e-mail every time I ask. bottom line is, I stole money to gamble with and these UK Banks are part of this money laundering scheme.
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vor 1 Woche
Hi Jodd, any luck with this? I am also trying to fight Mystake and GoldenBet, FreshBet after the banks failing to recover my money.
vor 1 Woche
Is that the address near the lighthouse in cyprus? I've tracked that too, they also use multiple different payment processors, i had a Nikotpf merchant from goldenbet,i've tracked a few variations of nikotpf merchants too, a couple lead to a default company housing address, and previously to a digital office address in the UK. I've threatened them with FOS and the UKGC, they're doubling down on their stance but won't reply directly to emails with them tagged in, i've forwarded all my email threads to the UKGC either way so they're fucked, would be nice to get my money from them too though, hopefully the FOS comes through. I'd like to contact this Andreas directly too.
vor 1 Woche
let's maybe share experiences mate? i'm feeling really low about all of it and could do with having someone to chat to? my e-mail is rav12@hotmail.co.uk maybe we can arrange a teams call or so and try make a group to fight these people..
vor 2 Wochen
Liebe Radka, ich bin entschieden anderer Meinung als Sie.
Casino Guru muss Maßnahmen ergreifen, wie es andere Websites tun.
Ich werde nicht über die Geldwäsche von Transaktionen durch falsche Händlercodes sprechen, denn das ist illegal.
Das Wichtigste ist, dass diese falschen Codes die von süchtigen Spielern eingerichteten Selbstausschlusssysteme umgehen und sie somit völlig schutzlos zurücklassen.
Hier muss also der Casino-Guru eingreifen und problematische und süchtige Spieler schützen.
Automatische Übersetzung
vor 1 Woche
Hello,
If that's the case, I'm concerned that our perspectives may not align. As I explain, we have no legal background or position to pursue anything. We are an independent third-party mediator; honestly, I have no idea what you think the others have been doing about that, but only players as the final consumers may actively pursue anything in particular.
I belive I understand the mechanism, yet as I told you already the severenity depends on may aspect and thus I belive it is not possible to conclude some general punishment. These "shall companies," as I saw other players use to call the final recipient, may only be used to access/provide payment services only to specific markets—usually the most gambly restrictive, yet may be missing completely for more benevolent markets. This is something we are unable to track or monitor.
There is no action we can take, and especially vulnerable players must do their best not to play in casinos outside their home region not to put the national exclusion at risk. Even though I understand that's usually the main problem.
Kindly consult with a lawyer to have some idea of what can be done. Perhaps you will find a working way.
vor 2 Wochen
Dear Radka,
I understand Casino Guru's position and its limitations in dealing with issues involving improper merchant codes, international banking laws, and legal advocacy. However, I must echo the concerns raised by other users in this thread.
While Casino Guru may not directly promote casinos, the presence of casinos using fraudulent merchant codes on your platform can inadvertently lend them credibility. By listing these casinos without taking a firm stance against their illegal practices, it creates the perception that these operations are tolerated or overlooked.
The issue here goes beyond international banking complexities. Fraudulent merchant codes are not just a technicality—they directly harm vulnerable individuals. By bypassing self-exclusion systems, these casinos exploit addicted players, undermining safeguards meant to protect them. This is a critical point that cannot be ignored.
As a platform that categorizes and reviews casinos, Casino Guru is uniquely positioned to raise awareness and advocate for ethical practices. While you may not have the authority of banks or legal institutions, you have a voice that carries weight in the gambling community. Taking a stand against casinos engaged in these harmful practices could make a meaningful difference.
vor 1 Woche
Hi there.
I'm sorry we can't change how casinos operate. Please consider my latest reply to the other player.
vor 2 Wochen
Hello everyone,
I hope you're all doing well.
I’m a compulsive gambler who registered with GAMSTOP to try to control my behavior. Despite this, I found MyStake and its related sites and started gambling again. I took out loans, used credit cards, and even sold personal items to fund my addiction—things many of you might be familiar with. I acknowledge that my situation is the result of my own actions, and I take full responsibility.
Between November 2023 and April 2024, I deposited over £90,000, much of which I took from family members. I lied to friends, and now, I've ended up with a CAT6 Cifas marker on my record. One of my bank accounts was closed after I attempted chargebacks from MyStake, FreshBet, and GoldenBet (all run by Santeda International). These requests were declined, and I asked MyStake to close my account in Feb 2024, which they confirmed was permanently closed. However, they later lied about this, stating it was just a time-out, even though I have documentation proving it. CasinoGuru also rejected my claim, as I didn’t mention I had a gambling problem, just that I wanted to stop due to my losses.
I’m in the process of filing a complaint with the FOS, though I’m not optimistic about recovering any funds since it’s Santeda International responsible for payouts, and I doubt they will cooperate.
While I recognize that my actions are my own, I can’t help but wonder if what Santeda International is doing is actually illegal.
Here’s the breakdown: 75% of my deposits went directly to Santeda International, and the remaining funds were sent to the following companies (depending on their discretion):
TransferOp Payment Gateway
Ryker Development (GoldenBet)
Falcora Finance (MyStake & FreshBet)
What concerns me is that every single transaction was processed through Noda WL Pay—a UK-registered entity licensed by the FCA. I’m curious, how can the FCA allow this?
Additionally, the bank accounts used by Santeda, TransferOp, Ryker, and Falcora are all registered in the UK, including Modulr FS and ClearBank, which are well-known institutions. The other two accounts seem to be from an FX exchange company, with one even appearing to be a personal account.
If anyone here has knowledge in FCA regulations, financial law, banking, or compliance, I would greatly appreciate your insights on whether this activity is legal. I’d much rather pursue a UK-based company than one operating out of Curacao.
Lastly, I noticed that Santeda’s registered address is also the location of another company, Sadekya, which offers gambling licenses. In fact, it seems like many gambling companies are based there.
I’ve also requested a full credit report because I plan to take action against these companies if I can’t recover my money. I have very little faith the FOS will be of help.
And just to clarify, for those who say it’s all my fault—I know. I take full responsibility. But I believe the UK has systems in place to protect people like me who struggle with addiction, and in cases like mine (and for thousands of others), we need support to get out of debt and rebuild the relationships we’ve damaged. We’re sorry, but trust is broken, and it’s hard to rebuild that.
vor 1 Woche
Hello,
I recognize the gravity of this situation and would like to try providing some sort of assistance.
Kindly inspect the Casino Guru Responsible section where you can find contact information for local care centers, which I hope you may find useful: https://casino.guru/problem-gambling-help-centers
(this zone only contains information on problem gambling and safer gambling practices.)
I also asked Šimon 👈 to get in touch with our external specialist to help you find someone to talk to. Not sure how fast we will be able to establish the contact during the holidays. Well, I wish I could help you more.
vor 1 Woche
Hi no did not get anywhere.. although I did get Revolut to make requests to Santeda to return the bank transfers as reported them as a scam but they must regularly clear their accounts and nothing could be recovered. I am still waiting for ombudsman to assign case handler for a complaint against Modulr who host Santeda's accounts
vor 1 Woche
You mean Modulr are ok to wash money like this, surely it’s illegal??!
vor 1 Woche
The Ombudsman rulings are not binding to foreign companies. Your only option would be to take a lawyer and sue the casino company. This is a more expensive way and will take a long time, thats why you should always use MasterCard/Visa when depositing in illegal casinos to be able to retrieve your funds back if they scam you.
vor 1 Woche
I found Playwithme finally.
But I am still looking for KTM Poland which is linked to NovaTech Solutions Cyprus I believe. Does anyone here have some clue for a website/mailaddress that works?
vor 1 Woche
But the banks we are depositing to are UK based and FCA regulated. Surely they would lose their license?
vor 1 Woche
Modulr is FCA registered in the UK and would have to abide by the Ombudsman decision
I complained to Modulr directly also before taking to FOS as their terms state account holders of theirs aren't able to use the accounts for illegal activities or gambling, they acknowledged the severity of Santeda operating illegally/laundering but would not refund as a '3rd party request'... then even still did not return when Revolut made requests either. Anyway I am awaiting a case handler and will see where it goes
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