vor 1 Monat
What is the sort code where your money was processed to?
Velobet Casino - generelle Diskussion (Seite 14)
vor 3 Wochen
Der einzige Sicherheitsindex, den velobet.com hat, ist 0. Jeder weiß das und jeder möchte sich maskieren, wie er will, und das ist die einzige Wahrheit.
Automatische Übersetzung
vor 3 Wochen
I got denied verification because i verified with a government issued UK drivers license. This is literally the only form of id i own and this is the only casino to deny me of my winnings because they dont accept a legitimate drivers license with my photo and all my identity details on it, even with a selfie of me holding it, sitting on £1000 and cant get it out, casinos a scam mate
vor 3 Wochen
Signed up to velobet, was enjoying playing, deposited about £400 and was loving it, managed to hit some big bonuses and ended up with £1000 in my account, tried to withdraw and was hit with a verification before withdrawal. Okay, nothing out of the ordinary i will provide them with a photo ID (drivers license) front and back and a pic of me holding it, address and proof of bank card.
Proof of address and bank card accepted, drivers license denied, i dont own any other form of ID and am now stuck with £1000 in the account for no reason. Never had this problem woth any other site, a UK drivers license is a legit government issued form of identity and am now thinking im being scammed for my winnings.
Any advice?
Thanks
vor 3 Wochen
Velobet.com Sicherheitsindex 0, das wissen sie hier und auf allen Websites bereits.
Automatische Übersetzung
vor 3 Wochen
This needs to be proven first, I'm afraid. Your complaint may play a significant role, but we have to wait for its outcome. Changing any Safety Index to zero based on an open complaint would be irrational.
Don't worry, the players who want to inspect the casino before registering there have a fair chance to do so.
Your complaint and this thread are public. Try to calm down, please, and let the complaint proceed.
vor 3 Wochen
Signed up to velobet, was enjoying playing, deposited about £400 and was loving it, managed to hit some big bonuses and ended up with £1000 in my account, tried to withdraw and was hit with a verification before withdrawal. Okay, nothing out of the ordinary i will provide them with a photo ID (drivers license) front and back and a pic of me holding it, address and proof of bank card.
Proof of address and bank card accepted, drivers license denied, i dont own any other form of ID and am now stuck with £1000 in the account for no reason. Never had this problem woth any other site, a UK drivers license is a legit government issued form of identity and am now thinking im being scammed for my winnings.
Any advice?
Thanks
vor 3 Wochen
Hello,
As can be seen in this thread, you are not the only one having issues with this casino. I would love to provide a concrete answer, but instead, I want to ask you: Has anyone from the casino explained why your ID was denied? I mean, they should be able to explain in full.
We, on the other hand, can barely guess.
Let us know what you've been told.
vor 3 Wochen
Ich bin sehr ruhig und vertraue Matej, aber die Sache mit dem Casino ist immer die gleiche Antwort und sie klären nichts auf oder beantworten nichts, denn nachdem sie darüber informiert wurden, dass es spielsüchtige Spieler gibt, lassen sie diese weiterhin einzahlen, wetten und mit ihrem Leben spielen. Deshalb muss der Sicherheitsindex stark gesenkt werden, weil das vielen Spielern passiert und es keine Rolle spielt, dass das Leben einer Person genauso viel wert ist wie das von vielen. Das Casino wird auch die Verantwortung tragen, sage ich.
Automatische Übersetzung
vor 3 Wochen
You don't have to worry, but as Radka mentioned, the safety index will change when the case is closed, of course based on how it turns out.
You have the opportunity to see, as I did, that Matej said that we are on your side in this case and therefore he has to look at what the casino sent him on Skype again.
I hope that this saga will be resolved as soon as possible and, importantly, fairly.
We will have to wait for further developments, so keep your composure.
vor 3 Wochen
Ich bin kurz davor eine Beschwerde einzureichen!
Ich kann mich nicht verifizieren! Sie wollen den Nachweis einer Kreditkarte. Ist auch absolut in Ordnung. Bei mir handelt es sich jedoch um eine Onlinebank und ich besitze keine "echte" Karte! Ein screenshot vom Handy wird jedoch nicht akzeptiert!
Ich habe das Problem nun mehrmals im Livechat erläutert. Ich soll eine Email schreiben auf diese wird jedoch nicht reagiert!
vor 3 Wochen
Hi, I'm sorry when situations like this arise, because I would always be happy if players could find a reasonable way to talk with the casino. So you don't have a physical card, do you? Did you try to ask them if something could serve as an alternative from online banking, where they could verify something like that ?
Regarding the complaint, I saw that it is in review status, so our team will try to help you.
If by any chance you manage to verify or find out something new, I'd certainly be glad if you could let me know.
I'll keep my fingers crossed for a good outcome. 🤞
vor 2 Wochen
Ich denke, wenn ein Casino seine Schuld einsieht und der Sicherheitsindex nicht gesenkt wird, ohne dass selbst die Behörden dafür Verständnis haben, weil er nicht geändert wird und niemand etwas antwortet, ist es schwierig, die Fassung zu bewahren.
Automatische Übersetzung
vor 2 Wochen
Technically, your complaint has not been closed yet, so the outcome still awaits. I think that Matěj took quite an interest in your case, and he has been attending a few quite demanding international events. Let's give it the proper time. Once the complaint is closed, there will be a proper response and closure for you.
(I'm sorry it's in English)
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