Guten Abend allerseits und vielen Dank für das Update. Im gestrigen Gespräch mit ihrem Live-Chat haben sie mir gesagt, dass wir am Montag Entwicklungen haben werden, also sage ich, ich solle etwas geduldiger sein und dann eine Beschwerde einreichen!
Good day to you!
Fair point. Waiting for the good news 😉🤞🤞! Thank you for keeping us posted.
Guten Abend zusammen, ich habe ein riesiges Update! Sie haben meinen Aufstieg normal und zu der Zeit gutgeschrieben, sagten sie! (Mit einer kleinen Verzögerung von einem Tag) Wichtig ist, dass endlich keine KYC-Identifikation nötig war! Ich danke Ihnen für Ihre Hilfe !
Now that's a perfect message. I'm glad you finally managed to resolve the situation regarding this and I hope you won't run into similar situations in the future.
I wish you the best of luck. 🙂
Hallo Ryan, das freut mich für Sie!
Haben Sie eine E-Mail erhalten mit der Bestätigung der Überweisung?
Bei mir hat sich leider noch nichts getan, man sagte mir es würde sich bis 17:00 Uhr noch was tun, ansonsten sollte ich mich nochmal beim Live-Chat melden.
Hallo HGG95, ja, ich habe die E-Mail erhalten und gleichzeitig mit der E-Mail auch das Geld erhalten! Ich hoffe, dass Sie bald Ihren Gewinn erhalten!!
Hallo HGG95, ja, ich habe die E-Mail erhalten und gleichzeitig mit der E-Mail auch das Geld erhalten! Ich hoffe, dass Sie bald Ihren Gewinn erhalten!!
It's nice to see players supporting each other and wishing positive things for themselves.
But I wanted to ask you, will you stay with this casino after this experience ? What did you like about it when you played here ? I'm just asking out of curiosity, because I like to see feedback from players. 😊
Natürlich werde ich weiterhin im Casino spielen. Das Positive ist, dass kein Ausweis erforderlich war und dass es viele Möglichkeiten für Spiele von Top-Anbietern gibt! Das einzig Negative, das ich finden kann, ist die leichte Verzögerung beim Hochladen, aber das ist kein großes Problem!
Bei mir hat sich leider noch nichts getan.
Wenn ich im Chat nachfrage bekomme ich immer dieselben Copy-Paste-Antworten und werde dann ausgeloggt und der Chat damit beendet.
Ich denke nicht dass ich dort weiterspielen werde.
Update: Die Verifizierung wurde nun freigeschaltet und ich wurde gebeten meinen Personalausweis sowie ein Selfie hochzuladen. Nachdem ich das getan habe soll ich nun auf das Ergebnis der Überprüfung warten.
Natürlich werde ich weiterhin im Casino spielen. Das Positive ist, dass kein Ausweis erforderlich war und dass es viele Möglichkeiten für Spiele von Top-Anbietern gibt! Das einzig Negative, das ich finden kann, ist die leichte Verzögerung beim Hochladen, aber das ist kein großes Problem!
Let's hope this slight deficiency won't grow in the future and that you remain satisfied there!
Have a good one!
Update: Die Verifizierung wurde nun freigeschaltet und ich wurde gebeten meinen Personalausweis sowie ein Selfie hochzuladen. Nachdem ich das getan habe soll ich nun auf das Ergebnis der Überprüfung warten.
Hello.
Taking it step by step, I see. As long as progress is eventually achieved, I will remain optimistic.
This casino obviously pays out, but I completely understand you would appreciate greater speed. Hold on!
Passing the KYC verification pushes you toward a happy ending significantly! 🤞🤞🤞
Hallo, danke für die aufmunternden Worte.
Ich wurde nach Einreichung meines Ausweises relativ schnell verifiziert.
Ich hoffe dass die Auszahlung ebenso schnell erfolgt und halte Sie auf dem Laufenden!
Update: E-Mail ist gekommen und damit auch das Geld.
Hier werde ich dennoch nicht nochmal einzahlen.
Meine Beschwerde ziehe ich jetzt zurück und werde eine entsprechende Bewertung abgeben.
It's good that everything worked out well in the end and the casino was able to verify you and you got your money. I think with your experience you made a relevant decision for you and based on what you wrote you will avoid the casino.
However, I would also like to commend you for updating your complaint and I would like to point out that a complaint cannot be withdrawn just because you have received money. Anyway, I will look forward to your review of the casino.
Just out of curiosity, is there anything you were satisfied with in the casino ? Alternatively, do you have a favorite casino that you like to deposit at ? 🙂
i have maybe a silly question for the quickwin casino representative
do you ever send money to new player without verification? or Do your casino process withdrawals without verification?
why are you preventing us from uploading our documents
its been 5 days that i have requested a ridiculous amount for a casino and it's still under pending / waiting?
contacted support 3 times to ask them the following:
Support:
I am happy to confirm that your withdrawal is in queue for processing by our Finance Department.
We aim to process withdrawal requests in about 3 business days, from the next day that the request was made, or from the day of the last processed withdrawal.
Please note that this timeframe excludes weekends and public holidays. Once the withdrawal is processed, you should receive an email from the Finance Department. Is there anything else I can do for you?
Me: yes sure
i have requested in a previous chat with the support to provide me with what is needed to verify my account in order not to have my withdrawals delayed. and they said that i did not need to verify my account and that i will not be asked for these documents can you confirm please?
Support: Yes,
Please note that any required documents for verification must only be submitted via the website using the document verification tab. You can find it in the "Settings => Verification" section of your account. However, after checking your account, I see that verification is not needed at the moment, so no documents are needed. If verification is initiated in the future, you will be able to view it in the Verification tab of your profile, which will then show as "Verification Required" and you will then be able to upload the required documents.
Me:
in your experience did your casino ever processed a withdrawal to any new player without verifying him? isn't the verification mandatory? for withdrawals?
Support:
Thank you for waiting, I cannot see any request for verification of your account at this time, however, we will contact you if anything is needed in the future.
Me:
i do not want to wait for someone to contact me!
i am now here with you, if to process my witdrawal i will be blocked for a future verification i want to do it now
Support:
If you are not asked for verification, it means that you do not currently need it to withdraw.
Me:
thanks a lot because i might be travelling tomorrow and will not be able to provide verification starting from tomorrow for a month or so. i wanted just to make sure that my account has no problem. thanks again
Support:
If that is all, I will proceed with ending our chat session for now, however please feel free to contact us again with any further questions. Have a great remainder of your day and enjoy your time on our site!
So i am still waiting to see what will happen with my withdrawal request
Now since i requested a withdrawal, my reload bonus was cancelled... well ok i won, so no need for reload!
my 20 free spins in my account suppressed as well 🙂 how nice from them
and my next 180 free spins that i was supposed to receive over a period of 10 days have been cancelled
after contacting the support about this particular issue, they advised me to contact them in a month or so when someone will have the time to look at the thousand withdrawal requests they receive everyday and pause them to request verification documents they prevent you from providing even if you ask for!
i am not sure on what business model they are basing their withdrawal process, but for me as a player knowing that i loose 19 times over 20, i feel that the least you can do is to allocate someone beside renting a gaming software to provide the only ACTUAL service you are providing once every 20 sessions... that is the withdrawal request!
Finally any idea how they went straight from 3 to 9.4 in the trust index in 3 months with this amount of complaints?
Hello,
Verifications sometimes take quite a lot of time, especially when the casino employees are busy. That's a common issue in various casinos, but it shouldn't take more than 2 weeks. If it take more than 2 weeks, feel free to submit a complaint through our website.
Anyway, it seems the casino's rating increased by a lot! I checked the rating history in our back office and you're right. I'm going to contact my colleague from the Data team and ask him for more detailed explanation since I'm curious as well 🙂
Hi Daniel
Thanks for your reply and feedback 😉 not worried about getting or not getting paid!
just pointing that an online casino, except renting some software and obtaining some licenses prior to opening, have noting else to do!
as a player i only request them to be here when i want to withdraw!
can they allocate more "employees" for the withdrawal and verification?
having 2 or 3 guys on a live chat in really not that hard, especially that they do not anything else then suggesting you deposit an amount to get a bonus (i call these Sales )
Now knowing that they prevent you from verifying your identity when you request to
That they do not check any withdrawal request prior to 5 business days minimum, to probably cancel it refund your account and ask you to upload verification papers
No emails for deposits neither withdrawal requests
Any casino that tries to push you into reverting withdrawals, limiting basic services accesses like uploading verification documents that are mandatory should be Highlighted by the community. there is enough serious and well established casinos out there to avoid this kind of casinos i think
I would not give them such a high rating, but then it's just my personnel opinion. appreciate the community help again
while writing this message i just verified, they credited back my account (cancelled my withdrawal request)
didn't receive any email yet, just requested the same amount to be transferred to my credit card
and they still do not require verification!
Quick update 🙂
me: hello, can you check my account please? i have requested a withdrawal a week ago
today i found that it has been cancelled! so i asked again for the same withdrawal
any idea what is happening please?
support: t This seemed to be due to payment providers technical error. Your withdrawal will be processed in th nearest time. We apologize for the inconvenience.
me 🙂: thanks a lot, can you please leave a note on my account for the withdrawal to be processed in priority over the other requests? indeed i am afraid to have to wait another 5 business days in order to have the withdrawal processed?
Support: I can leave a note but I can not make promises in regards to processing of withdrawal.
Me: thanks a lot for this, i am just trying to have it processed before the weekend
wanted to double check as well, your casino do not require any verification right?
also can you please provide more information on when did the error occur? was my request processed by the payment team and then the error occurred at the payment provider side?
because under my account i can't see anything. i can't even see my original withdrawal date
i am also trying to avoid to wait over the weekend to have someone ask me for verification papers. especially if these are mandatory!
Support:
This error occurred after the processing and it was reverted back after that.
So basically their payment provider are so quick that they revert back the payment as soon as it's processed it doesn't take 2/3 days to reflect on your credit card account they catch it straight and bounce it back 🙂
AND This is when the financial department intervene 🙂
rather then re processing your withdrawal request and doing his job, they decide to put back the money into your casino account!
this is complete HYPOCRISY! sorry for the inconvenience support says and can't promise anything to do something about their errors! so completely useless support as well.
Shut! no email regarding the incident, no explanation, complete DISRESPECT of the player!
looks like a common practice at this casino now!
i do not play at a casino to hear them tell me let's wait and see!
I would love to read where in their terms and conditions it's stipulated that if you deposit in their casino and take advantage of their welcome offer : 200 free spins (20 each day over a period of 10 days)
That if you win and withdraw an amount you are no longer eligible to get your daily 20 free spins!
that's another issue they have.. anyway
When you start to have the feeling that they are telling you anything and everything just to get rid of you!
Will keep you guys updated on what happens after the weekend.
Hi jimtheglide,
Thank you for your insight. In July, the casino had a safety index of 3 due to a serious unresolved complaint and questionable conditions. As a result, we considered the brand to be not fully safe. However, after the casino team saw our review, they promptly resolved the complaint and cooperated transparently in every complaint. Additionally, we had a productive discussion about the previously questionable conditions, and they thoroughly addressed all our concerns. During this period, we also discovered that they are related to other reputable brands. This relation significantly boosted their safety index, as launching as a solo brand in 2023 would have resulted in a much lower index. After updating and recalculating everything, their safety index increased to 9.5. While situations like this are not common, they do occur occasionally.
I hope this clarifies things. Please let me know if you have any questions.
Quick update 🙂
me: hello, can you check my account please? i have requested a withdrawal a week ago
today i found that it has been cancelled! so i asked again for the same withdrawal
any idea what is happening please?
support: t This seemed to be due to payment providers technical error. Your withdrawal will be processed in th nearest time. We apologize for the inconvenience.
me 🙂: thanks a lot, can you please leave a note on my account for the withdrawal to be processed in priority over the other requests? indeed i am afraid to have to wait another 5 business days in order to have the withdrawal processed?
Support: I can leave a note but I can not make promises in regards to processing of withdrawal.
Me: thanks a lot for this, i am just trying to have it processed before the weekend
wanted to double check as well, your casino do not require any verification right?
also can you please provide more information on when did the error occur? was my request processed by the payment team and then the error occurred at the payment provider side?
because under my account i can't see anything. i can't even see my original withdrawal date
i am also trying to avoid to wait over the weekend to have someone ask me for verification papers. especially if these are mandatory!
Support:
This error occurred after the processing and it was reverted back after that.
So basically their payment provider are so quick that they revert back the payment as soon as it's processed it doesn't take 2/3 days to reflect on your credit card account they catch it straight and bounce it back 🙂
AND This is when the financial department intervene 🙂
rather then re processing your withdrawal request and doing his job, they decide to put back the money into your casino account!
this is complete HYPOCRISY! sorry for the inconvenience support says and can't promise anything to do something about their errors! so completely useless support as well.
Shut! no email regarding the incident, no explanation, complete DISRESPECT of the player!
looks like a common practice at this casino now!
i do not play at a casino to hear them tell me let's wait and see!
I would love to read where in their terms and conditions it's stipulated that if you deposit in their casino and take advantage of their welcome offer : 200 free spins (20 each day over a period of 10 days)
That if you win and withdraw an amount you are no longer eligible to get your daily 20 free spins!
that's another issue they have.. anyway
When you start to have the feeling that they are telling you anything and everything just to get rid of you!
Will keep you guys updated on what happens after the weekend.
I wonder whether you confronted the support with this..:
1- "So basically their payment provider are so quick that they revert back the payment as soon as it's processed it doesn't take 2/3 days to reflect on your credit card account they catch it straight and bounce it back 🙂
AND This is when the financial department intervene 🙂"
and also, with this:
2 - "I would love to read where in their terms and conditions it's stipulated that if you deposit in their casino and take advantage of their welcome offer : 200 free spins (20 each day over a period of 10 days)
That if you win and withdraw an amount you are no longer eligible to get your daily 20 free spins!
that's another issue they have.. anyway"
Care to ask at the casino, I mean, any insight is appreciated, since I can't ask on anyone's behalf, I guess this "privilege" remains yours 😀.
Sie müssen angemeldet sein, um einen Beitrag zu veröffentlichen..
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