vor 1 Jahr
Wenn ich gehe. Danke schön!
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Galactic Wins Casino - generelle Diskussion (Seite 4)
vor 1 Jahr
Hi Radka. I'm wrong as I could verify. All emails sent by Galaxyno support have the terms and conditions for free spins, bonus and promotions. I think I didn't read all the specifications, so sorry. I was so happy by receiving a gift that I didn't pay attention.
So sorry, I value honesty and I was really wrong in this case.
vor 1 Jahr
I received 5 free spins as a gift for my first deposit and when I completed the free spins appears to me rollover 50x above the wins. That's ridiculous, they gave me a candy and it's necessary to complete 50x to withdraw. I think casinos must review this practices because it's ridiculous. They must be kidding with us!!!
vor 1 Jahr
Well, if the casino activated this pretty unfortunate bonus without your agreement - it sucks! It should have not happened. Any chance to void the winnings?
Otherwise, do not accept rubbish offers, I'd say.
Bearbeitet durch den Verfasser vor 1 Jahr
vor 1 Jahr
Hi Radka. I'm wrong as I could verify. All emails sent by Galaxyno support have the terms and conditions for free spins, bonus and promotions. I think I didn't read all the specifications, so sorry. I was so happy by receiving a gift that I didn't pay attention.
So sorry, I value honesty and I was really wrong in this case.
vor 1 Jahr
Hello there.
Thank you very much for being so honest!🙌💚
I'm sorry you had to learn the lesson the hard way. Try to keep that in mind, you know in general, free spins are not usually the best deal. 🙁
vor 1 Jahr
Very wise saying! 👌
Bearbeitet durch den Verfasser vor 1 Jahr
vor 1 Jahr
I won genuinely with my deposit 14x times the bet. And they decided not to continue with my withdraw and voided all the winnings claimed something about a bonus that never was touched and I refused to it on my withdraw request. I repeat, I never touched that balance, all my winning were with my deposit and they still decided not to pay.
vor 1 Jahr
The casino should provide a further explanation and screenshot of your account history to supply the decision.
Do you see the bonus history somewhere in the account - would be useful.
Furthermore, can you paste the casino's explanation here? Just copy and paste it into the reply.
I'd love to see that.
vor 1 Jahr
Dear Julian Enrique,
On review of your withdrawal request, we see that a number of bets were placed that were greater than 10% of the bonus credited to your account. According to the Bonus Terms and Conditions, this is not allowed.
We have therefore cancelled your withdrawal request, and voided the winnings.
We do apologize for any inconvenience and disappointment, and we invite you to continue playing on our site.
Should you have any questions please reply to this email or contact our customer support via live chat on our site.
There it is their reason.
. I have to add that I didn't take any of the bunnies I agreed to loose it when I requested the withdraw also it was fully complete I never touch that amount of bonus cuz I have my real money on my deposit and I won that with it. I refused to take it and I never touch it it was complete and it was lost I agreed to.
Bearbeitet durch den Verfasser vor 1 Jahr
vor 1 Jahr
They took the amount complete when I requested it (withdrawal) there were even $6 more by some spins (5 spins) that they gave me for a keeping me on waiting more than 6 hours to a slot to work, and I had to because I already but a bonus but I mean spins I paid for it with my balance that I already have won ( bought the special 7 spins with my own winnings that I had won with my own balance) I have to add that the support never did something to do so and I mean support, they were just asking me the same thing over and over and over again for the amount of hours that I spent on waiting for the seven spins to finish
Bearbeitet durch den Verfasser vor 1 Jahr
vor 1 Jahr
Before anything I have to add that I didn't took all the balance for avoid any kind of conflict about some rollover or anything, I didn't request it all. I just ask for some not the actually total won
vor 1 Jahr
That's exactly why I would love to see the bonus and wagering history. 🤔
For some reason, they think some bonus was active and the associated rule was broken.
Can you see that history anywhere in the account, please? If not, can you ask the casino? Because when you decide to submit a complaint, it will be extremely useful surely.
vor 1 Jahr
Ich habe versucht, meine eingesetzten Gewinne mit echtem Geld abzuheben. Hinterlegt durch pix. Aber als ich mich zurückziehen wollte, gibt es keine Pix-Option
Dass es Neuigkeiten auf der Website gibt, dass sie Pix-Auszahlungen anbieten
https://www.galaxyno.com/pt/news/symbol-drops-slot-games
Wir sprechen über die effizienteste Einzahlungsmethode, die in Brasilien verfügbar ist. Galaxyno konnte sich da nicht heraushalten. Wenn Sie Ein- und Auszahlungen mit Pix in einem sicheren Online-Casino vornehmen möchten, schauen Sie sich Galaxyno an. Wir sind sicher, Sie werden es nicht bereuen.
Bearbeitet durch den Verfasser vor 1 Jahr
Automatische Übersetzung
vor 1 Jahr
Ok, well it seems the pix is not available at the moment. So, thanks for the explanation. I guess the casino should explain or suggest alternatives at least.
Bearbeitet durch den Verfasser vor 1 Jahr
vor 1 Jahr
Jemand hat es geschafft, sich per Pix im Casino m abzuheben
Automatische Übersetzung
vor 1 Jahr
Ich konnte mich immer noch nicht zurückziehen
Automatische Übersetzung
vor 1 Jahr
Are there any other options available to you? Ask the casino, please - then let me know.
vor 1 Jahr
I never used a bonus or anything was active, this was my first deposit actually, that's why the 140 appears but again I have to say it was complete, they took it back when I requested the withdraw nothing of that amount was used. Only my real money. When I was doing the requested a message appears claiming that I was to loose the 140 of bonus. Because I never touched I agreed. But I didn't receive my balance already won with my real money. I refused to take any of that bonus and they took it back with my wins included
vor 1 Jahr
Okay, I'd say the casino should explain the situation and provide your bonus history, which should be empty according to your description.
To sort things out, I recommend submitting a complaint here on Casino Guru - use this link, create one, and put all relevant information there. Someone from the complaint team will check it, then you'll get notified.
vor 1 Jahr
Hallo, ich möchte, dass Sie mir beim Galacticwins-Casino helfen. Ich habe eine Einzahlung für einen Bonus getätigt, der wie folgt lautet: 50 Zero-Wager-Spins für eine Einzahlung von nur 5 USD, und von diesem Bonus habe ich 185 entnommen, obwohl ich kann 100 vom Bonus abheben Ich habe das nicht bemerkt, aber die Auszahlung steht noch aus 185, zumindest sollte ich 100 erhalten und ich habe die Auszahlung beantragt und zur Auszahlung musste ich verifizieren und mein Konto wurde am 15. April verifiziert und meine Auszahlung würde dort überprüft werden, ich habe den Chat von I'm alive konsultiert und er hat mir das Gleiche gesagt, was ansteht, dass er ihnen 3 Tage gewähren sollte, dass es kein Problem mit der Auszahlung gibt, aber dass er ihnen etwas Zeit gibt . aber es ist mehr als eine Woche her und ich habe das Gefühl, dass es eine Menge ist, eine Antwort zu geben.
Fotos werde ich hier anhängen danke.
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