1win Casino - generelle Diskussion (Seite 22)

Radka

Hafsat

Social Media & Community Specialist

Hafsat

vor 1 Jahr

OriginalÜbersetzung

Hello there.

Happy to hear you're doing good!

Sadly even our internal system detected the same IP for all three accounts, used here on the forum. Can you explain, perhaps?

Additionally, have you read this part? "They also provided us with information received from the licensing authority, that their account was tagged to your account."

To me, it sounds like two of you (Deenah) have confirmed the third account is part of the group. Honestly, I could use your explanation here as well.

I'm adding all three complaints:

Abdulrahaman - rejected

Hafsat - rejected

Deenah - resolved

Bearbeitet durch den Verfasser vor 1 Jahr

marianaguzmann3

Neuling

Chile

vor 1 Jahr

OriginalÜbersetzung

Gewinn zahlt sich nicht aus, Junge, ich war ein Betrug

Eine Auszahlung dauerte einen Monat und ich habe sie bis heute nicht erhalten und bin es leid, auf eine Antwort dieser Rattenbetrüger zu warten

ID42924475

Automatische Übersetzung

Radka

marianaguzmann3

Social Media & Community Specialist

marianaguzmann3

vor 1 Jahr

OriginalÜbersetzung

You're obviously quite pissed off that's fine - I would probably be angry too. Shall we just skip the rats and other rodens, please?

Try to calm down if you can, the complaint is in progress - stick with it.

Speaking about the complaint, I honestly failed to understand whether your account has ever been verified.

Can you help me with that?

I mean, there were some successful withdrawals in the past, the latest submitted on the 6th of August has not made it through.

I'll rather wait for an update, let me know, please.

marianaguzmann3

Neuling

Chile

vor 1 Jahr

OriginalÜbersetzung

Hey, ja, schauen Sie, seit dem 6. August habe ich die Auszahlung erfolgreich durchgeführt und deshalb habe ich gefragt, warum ich die von mir vorgenommene Auszahlung nicht erhalten habe, und sie haben mir gesagt, ich solle 48 Stunden warten, nach 48 Stunden sagten sie mir, ich solle 14 Tage warten und Sie haben mir keine gesonderte Lösung gegeben, sie haben mich nach der Auszahlung von diesem Spiel ausgeschlossen, sie haben mich blockiert

Automatische Übersetzung

Hafsat

Kenner

Nigeria

Radka

vor 1 Jahr

OriginalÜbersetzung

Hello there.

Happy to hear you're doing good!

Sadly even our internal system detected the same IP for all three accounts, used here on the forum. Can you explain, perhaps?

Additionally, have you read this part? "They also provided us with information received from the licensing authority, that their account was tagged to your account."

To me, it sounds like two of you (Deenah) have confirmed the third account is part of the group. Honestly, I could use your explanation here as well.

I'm adding all three complaints:

Abdulrahaman - rejected

Hafsat - rejected

Deenah - resolved

vor 1 Jahr

OriginalÜbersetzung

Hello Radka,

About the I.P that's very possible because we are school mates and uses the school's network(wifi) to browse and honestly Abdulrahaman introduced 1win to me, I mentioned in the earlier state of the complaint. We are not the same persons.

Yes the 3 of us laid complaint to the authorities, and since it was the same complaint, the authorities tagged the 3 accounts, after a close look to the case the authorities asked 1win to pay me my balance and they did but Abdulrahaman was left out, he is my friend I actually cared.

Well Madina is my friend too.

The 3 of us are mutual friends, but to clarify that, you can ask for a conference video call.

The casino claimed that the 3 accounts were used to launder money using their platform.😂 I'm just wondering if a $100 is considered laundering.

Anto1315

Radka

Besucher

Australien

Radka

vor 1 Jahr

OriginalÜbersetzung

Hi Radka

i just opened an new account in casinoguru for problems I am facing in casinos. Previously I was banned in casinoguru, may I able to use this new account and lodge the complaint?

Radka

Social Media & Community Specialist

marianaguzmann3

vor 1 Jahr

OriginalÜbersetzung

Hey, ja, schauen Sie, seit dem 6. August habe ich die Auszahlung erfolgreich durchgeführt und deshalb habe ich gefragt, warum ich die von mir vorgenommene Auszahlung nicht erhalten habe, und sie haben mir gesagt, ich solle 48 Stunden warten, nach 48 Stunden sagten sie mir, ich solle 14 Tage warten und Sie haben mir keine gesonderte Lösung gegeben, sie haben mich nach der Auszahlung von diesem Spiel ausgeschlossen, sie haben mich blockiert

Automatische Übersetzung

vor 1 Jahr

OriginalÜbersetzung

Good thing you submitted the complaint! I remember days when this casino was listed with a very bad reputation - I still can't forget that. Every time I see something like that, I'm suspicious.

I hope you'll get the money soon, and from my point of view, it is probably a good thing your account was closed.

Who would like to experience this again, I'd say?

Radka

Social Media & Community Specialist

Anto1315

vor 1 Jahr

OriginalÜbersetzung

Hi Radka

i just opened an new account in casinoguru for problems I am facing in casinos. Previously I was banned in casinoguru, may I able to use this new account and lodge the complaint?

vor 1 Jahr

OriginalÜbersetzung

Hi there!

I am sorry to say that you passed the second chance long ago. I asked our Complaint Team - the decision was quick and final. It's not my place to comment further, yet I reckon you can reflect on your past behavior without me noticing any of that openly on the forum.

I ask you kindly to leave Casino Guru for good and never return back.

Be well!

Radka

Social Media & Community Specialist

Hafsat

vor 1 Jahr

OriginalÜbersetzung

Hello Radka,

About the I.P that's very possible because we are school mates and uses the school's network(wifi) to browse and honestly Abdulrahaman introduced 1win to me, I mentioned in the earlier state of the complaint. We are not the same persons.

Yes the 3 of us laid complaint to the authorities, and since it was the same complaint, the authorities tagged the 3 accounts, after a close look to the case the authorities asked 1win to pay me my balance and they did but Abdulrahaman was left out, he is my friend I actually cared.

Well Madina is my friend too.

The 3 of us are mutual friends, but to clarify that, you can ask for a conference video call.

The casino claimed that the 3 accounts were used to launder money using their platform.😂 I'm just wondering if a $100 is considered laundering.

vor 1 Jahr

OriginalÜbersetzung

Hello!

Thanks for the IP note - it makes sense, but at the same time, it is usually a big deal for any casino 🙁.

I'm sure they tracked it out too. What remains to be the issue is that the casino has never made the video call, but that's probably because they also knew you know each other, thus you would pass the questions anyway.

Many casinos state that only one account per IP or household is allowed. This is precisely the situation this rule should prevent.

I believe you, hence I have no reason to think otherwise.

Sadly, just imagine how it must look from the casino's perspective.

This is definitely an edge case, if I may - never ever play in any casino together using the same IP.

My best regards to Medina and Abdulrahaman, I'm sorry it ended like this.

marianaguzmann3

Neuling

Chile

vor 1 Jahr

OriginalÜbersetzung

Hallo, ja, ich habe sie kontaktiert und sie antworten mir nicht und messen nicht

keine Lösung

42924475

Automatische Übersetzung

Kadekkk

Neuling

Indonesien

vor 1 Jahr

OriginalÜbersetzung

On May 9, I put money on withdrawal, but they did not come to my balance. I wrote to the support service and asked. They told me that I needed to contact the support service by mail. I have emailed them many times, but they have not answered me. If I write to the chat again, they tell me to write to the mail again. I've been waiting for months for my money. I think they are scammers who do not give money on purpose

ID 32153625

Wallet #32153625

jseski07

Kadekkk

Neuling

Kanada

Kadekkk

vor 1 Jahr

OriginalÜbersetzung

same here I still got $100 still can’t use it on my luxury casino

moneydanielle8

Besucher

Bulgarien

vor 1 Jahr

OriginalÜbersetzung

Please help me ineed the change my email address

Jaro

Kadekkk

Forum and Reviews Administrator

Kadekkk

vor 1 Jahr

OriginalÜbersetzung

Hi, I think that's an unreasonably long time to choose. As you can also see you are not the only one who has a similar problem. Anyway, I noticed that you have filed a complaint with us, which is the right step.

I also see that the casino repeats the same thing over and over again, which is certainly not pleasant.

I would say that you have to be patient, but in your case you have been patient enough. However, we have no choice but to wait and see how the complaint develops further. Our team will try to do everything possible to resolve your case.

I hope your situation will be resolved quickly and happily.

Bearbeitet durch den Verfasser vor 1 Jahr

Jaro

jseski07

Forum and Reviews Administrator

jseski07

vor 1 Jahr

OriginalÜbersetzung

Hi, do I understand correctly that you still have funds in 1win casino and you have not been able to withdraw them, or is it Casino Luxury ?

Additionally, how long has your situation been going on ? Have you also contacted the casino, what's wrong and why can't you withdraw ? Let us know so we can try to help you.

Jaro

moneydanielle8

Forum and Reviews Administrator

moneydanielle8

vor 1 Jahr

OriginalÜbersetzung

Hi, as we are not a casino, it is not in our power to change your email address in the casino. The best thing to do would be to write to support or live chat and inform them about the change of your email address, as I think they will be the best to know what to do in this case.

Do you think you can try it ? Feel free to update us if you manage to solve your problem.