vor 1 Jahr
If I may add personal advice, I would always check the casino's reputation and consider whether it is worth the deposit. I guess you did not do that, right? 🙁
What is the problem with your withdrawal, please?
1win Casino - generelle Diskussion (Seite 17)
vor 1 Jahr
It wasn't processed....now they asked me to undergo verification, all my withdrawals all in all is not upto $50, most casino will ask you to for verification after one reaches €2,500 but this one is different.
I asked the casino's support if they'll allow me verify before playing but they said it wasn't necessary!
Bearbeitet durch den Verfasser vor 1 Jahr
vor 1 Jahr
Your last sentence makes me curious. I experienced something similar, but it wasn't in an online casino, but a sports betting company. I believe that if the casino refuses to verify you, then it's not safe to make the deposits there, because you never know if they come up with some strange reasons why they don't want to pay out your winnings.
I wouldn't play in a casino that refused to verify my account tbh.
vor 1 Jahr
Ohh 😱
I never thought I will face such issues, I withdrawn 2 times and it was very swift!
But this time they denied me!
vor 1 Jahr
Damn, just provide them everything they'll require and be patient. Anyway, based on the rating they have on our website, I'd be more careful about where you want to play. This casino doesn't seem to be a good choice.
1
vor 1 Jahr
Alright sir, thank you!
vor 1 Jahr
No news, good news, still, I was just wondering how are you faring with the withdrawal, any progress? 🙂
vor 1 Jahr
Nothing yet, I sent them my document, they haven't replied yet!
vor 1 Jahr
They've blocked the account,,they stated that I violated a rule!
vor 1 Jahr
I gave them my documents, and now the account is blocked, they said I violated a rule governing multiple accounts, using automated software or not using the account for playing games!
Meanwhile I initially asked for verification because I got a second hand phone, I can't tell if someone had already registered with the phone,that was my reason for asking them to verify my account and I was told it wasn't necessary....fortunately I got 2 successful withdrawals with low amounts, now that it is $35+, they now suggested that I should undergo verification....this is definitely not a good behaviour!
vor 1 Jahr
Well,
it is not so rare that the KYC is triggered by a certain amount, so the casino does not have to verify each player asking for lower sums, especially during holidays when lots of employees are on vacation.
When it comes to creating multiple accounts, the casino should decide whether you gained an unfair advantage over them by creating these accounts.
When it comes to the forbidden software usage or any related matters, the casino should present some proof, I'd say.
If you feel you have not done anything wrong or against rules, submit a complaint. We may be able to help you or explain what you should avoid in the future.
vor 1 Jahr
Thank you so much, I had laid a complaints.
vor 1 Jahr
Hello, I can see it right here🙂.
Now just give the complaint team some time to advance through the situation, it's good that you'll send all related communications by email, it usually helps a lot with the advancement, especially in the beginning.
I wish you luck with this one 🤞
vor 1 Jahr
Ich habe mich im 1win-Spiel registriert, ich habe 30 Reais eingezahlt, ich habe normal gespielt und ich habe gewonnen, das Problem ist, den Betrag abzuheben. Russland Land und E-Mail houpmm@1win.xyz, und ich kann es nicht ändern und das Support-Personal hilft nicht
Automatische Übersetzung
vor 1 Jahr
Hello, unfortunately, this casino has bad reputation by Casino Guru as you can see here and is even blacklisted. I am sorry but I think it was not a good choice. Please always check casino before you going to play somewhere. Let's see how will your complaint develop. I wish you a good luck.
vor 1 Jahr
Ich habe mich im 1win-Spiel registriert, ich habe 30 Reais eingezahlt, ich habe normal gespielt und ich habe gewonnen, das Problem ist, den Betrag abzuheben. Russland Land und E-Mail houpmm@1win.xyz, und ich kann es nicht ändern und das Support-Personal hilft nicht
Automatische Übersetzung
vor 1 Jahr
Hi there,
I found the issue quite interesting - in a negative manner of course. Am I assuming correctly that, the details you'd like to change are not the ones you put in while previously registering on the site, so you want to put in the correct ones again?
vor 1 Jahr
Ja, ich möchte die Daten ändern, meine richtigen und nicht die, die da sind, und die, die ich nicht eingegeben habe
Automatische Übersetzung
vor 1 Jahr
´Well,
I'm eager to see how your complaint develops, can you prove that the data were changed? I mean did you make a screenshot with the original data you registered with? This may sound like a silly question though because I would not do that without a reason myself. So, it is just an idea.
vor 1 Jahr
Nein, ich habe es bei der Registrierung wirklich nicht ausgedruckt, weil ich nicht dachte, dass ich mich nicht mit meinen ursprünglichen Daten registrieren würde, ich wusste nicht, dass es ein Problem geben würde, so sehr, dass ich es tat. Ich bekomme von Anfang an keine E-Mail über die Eröffnung eines Kontos, weil es nicht meine E-Mail ist, und nicht einmal mein Telefon, aber das Interessante ist, dass mein Login normal auf meinem Handy eingeht
Automatische Übersetzung
vor 1 Jahr
Hello, this is really a very unusual situation. Let me think loud for a moment. Isn't it possible that there is someone in their database with the same name as yours but with different details such as email and phone? Well, that was a rhetorical question, though. We'll see what our colleagues come up with. I definitely don't want to blame anyone, but the fact that player find foreign data on her/his account seems very strange. The casino should at least try to communicate with you regarding the issue and try to find out where the mistake happened and not answer just with a few negative words I think.
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