vor 11 Monaten
Could you tell me more about this? Many thanks in advance!
How to contact the Antillephone N.V. (Curaçao) licensing authority (Seite 4)
vor 11 Monaten
You said "and they are backed up by the regulator", so I'm convinced you already passed this circle. Am I correct?
Just to be sure, which regulator do you have in mind, please?
Anyway, this guide was specifically created for players who want to be better informed about these procedures:
https://casino.guru/licensing-authorities
Usually, the seal is just a validator, and the process of submitting the complaint does not contain the seal itself.
Please suit yourself with the guide. 🙏
vor 11 Monaten
Where an operator has a valid Curacao license, the only way they will accept a complaint is by going through the seal and scrolling down to Make a Complaint, I know because I had to do that, they would not accept my complaint until I had gone through it. @Inrel19
In the absence of a valid license you can file a complaint by following their instructions.
Bearbeitet durch den Verfasser vor 11 Monaten
vor 11 Monaten
I was specifically asking about this and was given a different response. 🤷♀️
Thus, our guides contain the information we got.
Which one of the four Curacao license providers are you talking about, please? Because there are major differences.
Speaking about Antillephone, does it mean this info is no longer valid, please?
"Submitting a Complaint
Antillephone N.V. does have a website, but there is no information to be found regarding player complaints. However, on the Antillephone N.V. validator page, there is the following paragraph:
"Antillephone should only be contacted by players when they believe an Operator is in breach of their license. All disputes with an Operator about a payout, a blocked account, a delay, broken features and so on, should first be taken up directly with the Operator. If no resolution is found there are number of independent bodies you can contact, which should be listed on the Operator website."
Players that wish to submit a complaint can only contact Antillephone via email here: complaints@gaminglicences.com.
"
vor 11 Monaten
Yes, I have contacted the regulator and they said that the investigation and reasoning of the casino is right.
The problem was, that their reasoning was somewhere along the lines of 'we are right and you are wrong'. I have asked many times why some Terms and Conditions were followed (to their benefit) and others completely ignored.
This has been going for months and I have already talked with a legal counsel, they were the same opinion that funds are forfeited illegally, without any solid reasoning. So now I was just wondering, are there any authorities that I could report this to?
I am sick an tired of casinos scamming people without any consequences, it is time to stop that and I will not stop until things are right.
2
vor 11 Monaten
In such a case, if the authority also decides in favour of the casino, I think that the next instance could be a lawyer. But I'm not sure how it would all turn out.
Have you tried asking the legal consuel where you can report such a case ?
vor 11 Monaten
Yes, I have. The first suggestion from my legal consuel was to still try and to solve this with the casino and regulator by asking additional questions that lead to them understanding that they actually made a mistake. Unfortunately, nor the casino, nor the regulator is responding at all now. They completely ignore the follow-up questions and ignore my emails in general. This clearly shows to me that those questions are valid and would lead to unfavorable answers to them.
The other suggestion from the consuel was to contact the authority above the regulator, but I am not sure who it is. From the Google search is seems that it is The Government of Curacoa, but I am not sure about it.
Also, they suggested that I could contact Financial Crime Ombudsman, because this could already be considered as a financial crime by illegally obtaining my funds.
vor 11 Monaten
Of course I understand. I think these are pretty good suggestions and I'm curious to see if you're going to go with any of them. It's a shame that the casino is not responding and trying to solve the problem because I think that would be the best way to go. Other recommendations would certainly be more lengthy.
However, nothing may be lost yet and you may get a response from the authority. If not, you can keep us informed about the next steps. I'll keep my fingers crossed 🤞
vor 11 Monaten
Thank you Jaro. I am not planning to give up on this.
I will report the casino to every authority possible, because what they are doing is disgusting and many casinos are doing the same. It is time to stop them one by one.
Will keep you updated in this forum how things escalate.
vor 11 Monaten
Certainly if you feel that the casino hasn't been fair to you, it's definitely worth fighting for.
I'll be glad if you update us and I'm interested to see if you manage to resolve the situation. I will keep my fingers crossed for you. 🤞
vor 11 Monaten
I got some information from Antillephone N.V.
This people will help me to get back my money:
We have forwarded your mail to the resolution center for further details!
Sincerely
ANTILLEPHONE N.V.
License & Dispute Resolution
vor 11 Monaten
Hello.
Actually, it says the email was forwarded. Or do you have some more? That would be something!
vor 11 Monaten
Hi! That is amazing news! I'm so glad for you! 🙌 Does this somehow change your opinion of the casino?
I mean, it's cool you got the money, but still, it was not a piece of cake...
vor 11 Monaten
Antillephone actually helps. After my request and their intervention, the money from Bet1000 Casino was immediately transferred to my bank account. Recommend Antillephone to everyone!!!
1
vor 11 Monaten
Hi Radka
Bet1000 Casino is already clossed
vor 11 Monaten
Yep, I know that. This is a pretty good example of how risky the newly established casinos might be. 🤷♂️
vor 11 Monaten
Antillephone actually helps. After my request and their intervention, the money from Bet1000 Casino was immediately transferred to my bank account. Recommend Antillephone to everyone!!!
vor 11 Monaten
Hey! That's great. Believe me when I say this is not as common as you may think, though. 🙂
vor 10 Monaten
I sent a complaint to Antillephone and they haven't replied to it or even acknowledged receiving it. I have no idea if my complaint is being reviewed at all...
Really frustrating as other license providers (ie. Curacao Egaming) are much more professional in their approach
vor 10 Monaten
Unfortunately they won’t reply. I have sent them lots of emails, no contact from 4 months.
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