But don't you maybe think that there's more you guys could do outside of the legal stuff?
Making taking a proactive stance and start warning players about casinos/operators/regulators with shady business practices?
This casino is operated by (insert name). There are many cases of non-payment with this operator and they are non-responsive to our team. We highly suggest playing elsewhere.
Something like this would help a lot of people.
..whether the casinos will cooperate..
And this is the problem with online gambling.
Licensed, unlicensed. Curacao, Malta, UKGC. At the end of the day, none of it means a damn thing, as the only person deciding if you get paid, is whoever is in charge of casino finances.
If a casino doesn't want to pay you, they won't. It's as simple as that. For most people, there's absolutely nothing you can do to get your money, because there's nobody in charge of making sure players get paid.
The commissions and regulatory bodies are all a farce. They exist solely to make players feel "comfortable" giving their money to these shady businesses. They'll also take a big chunk of change from every operator so they can line their own pockets. As long as that money keeps coming in, they don't give a single Fudgsicle.
Let's use Blazzio as a recent example.
One day, they just decided to pull the plug on their operation. No warning was given to players. No responses have been sent out. All they did, was change their website to look like a geo-block.
Try to look up information about this, and you'll find next to nothing. You'll see complaints that people have sent to affiliate sites such as this one. You'll even see some sites still recommending it as a safe place to play! Painfully missing, is any actual NEWS relating to their shutdown. Nobody seems to know a damn thing about what happened.
In this "regulated" industry, how is it possible for a casino to just pull the plug - taking (very likely) millions of dollars of players funds along with them - yet it doesn't even make a single news headline. Not even the affiliate sites had much to say about it.
There are people that lose their life savings to places like this and yet nothing ever happens to the people responsible. At the VERY LEAST, the regulator should be investigated by the Government of Curacao, but that won't happen. They're in the midst of new regulations, which is only making things more confusing, as they're too busy enjoying their Carribean beach lifestyle to give a flying phuck about the players.
/End rant
Hi!
From my perspective and also from my experiences, if the player reaches out to any licensing authority, the person who decides whether the player's issue should be addressed and settled is someone from the licensing authority. Sadly, many player's requests remain unaddressed. I also agree that these authorities sometimes act more in favor of casinos by ignoring complaints.
I believe there is a way to prevent these issues from occurring. Play exclusively at casinos that are authorized in the nation of your permanent residence.
If we stick with our nationally licensed casinos, Curacao or Malta-licensed casinos would be left with quite a little traffic, I think, and surely their possible issues could not be avoided so easily. From what I can tell, especially on this forum, players prefer Curacao or Malta because they come from highly regulated markets. Most of them take this risk to avoid the regulations. These players create the demand.
Aside from this, I can appreciate your viewpoint.
so what does CasinoGuru really does? 😅 I saw a Post that shows that you have good relations with some operators and regulators from Curaçau .. but until now no one could help me 😅 why can’t you speak with any company? Its not like they are doing the right thing or doing legal stuff 😂 as for the eMoore N.V they are not just a compliance team… you should have good relations with them.. because they are managing/helping almost every Casino in Curaçau. They are license holders, regulators, complaince team, everything that a modern casino from Curaçau has to got.. They do the Service. They are the owners of TrustMore, and most of new and some oldschool Curaçau Casinos even got the same address from TrustMore.. yes, they rent off shore offices too.. so, I Think CasinoGuru have to Know the guys from the EM Group 😅 they are now present in Curaçau, Malta, Cyprus and Netherlands.
Do you know anyone from Antillephone N.V that CasinoGuru could contact? Or Roku Bet, BetTilt. Their compliance team is eMoore N.V a very well knowned company in the gaming industry. They Manage, deal with complaints, pass licensed, help you oppening a Casino from scratch.. so I think its a good away to start! I have sent an email to the eMoore Compliance team and they answered quick saying that they Will investigate the case !
maybe if someone here from CasinoGuru sent an email with would My case being faster …
They use
complaints@the-emgroup.com
Complaints@emoore.com
complaints@igamingcompliance.com
lily.kroon@the-emgroup.com
I am not familiar with this kind of information, but you could try asking your complaint handlers. But I really believe that we do not act in such a way. I explained in my previous reply.
Try it anyhow, and you will see.
Soweit ich weiß, bearbeitet EM Group, eMoore NV jetzt Beschwerden und Compliance für Roku Bet / Abudantia BV und einen großen Teil der Casinos in Curaçao. Wenn das Unternehmen schneller antwortet und sogar in E-Mails entspannter ist, warum sollte CasinoGuru dann nicht versuchen, seinen treuen Anhängern und Website-Besuchern zu helfen? Denn vergessen Sie nicht, dass Ihr Ziel neben der Bewertung von Casinos auch darin besteht, Spielern bei der Lösung von Problemen zu helfen, deshalb gibt es den Beschwerdeteil
But don't you maybe think that there's more you guys could do outside of the legal stuff?
Making taking a proactive stance and start warning players about casinos/operators/regulators with shady business practices?
This casino is operated by (insert name). There are many cases of non-payment with this operator and they are non-responsive to our team. We highly suggest playing elsewhere.
Something like this would help a lot of people.
Good idea, In my opinion, this warning says it too:
(example shown in the Safety Index tab)
🤷♀️
Mir fällt gerade ein, dass ich bei meiner Beschwerde die ich gegen ninecasino hatte, auch bei trustpilot geschrieben habe. Keine Ahnung ob das geholfen hatte, aber ich hatte meinen Gewinn bekommen. Das kann wahrscheinlich wirklich helfen. Die CEG hatte damals Sanktionen angedroht und Bußgeld weil das Casino nicht reagiert hat. Traurig aber wahr. Mein Angebot von 50% hatten sie dann plötzlich sofort angenommen und blitzschnell ausgezahlt
Indem Sie sich an den richtigen Stellen beschweren, richtig schreiben und dem Regulierer alle Beweise und Verstöße gegen die Regeln des Casinos vorlegen, können Sie Ihr Ziel erreichen! In diesem Fall habe ich ihnen keine Minute Ruhe gegönnt ... wie Sie hier sehen können, hat BetOnRed den für das Spiel ausgegebenen Betrag schnell zurückerstattet. Ich musste nur beweisen, dass es auf der Website nicht genügend KYC oder Spielerschutz gibt ... eigentlich gar keinen! 
It Will help! Trust me! BetOnRed as an active TrustPilot profile and its international.. I mean 1 account to all countries. They Will reply. And don’t ask for 50%.. they refund 100%
so what does CasinoGuru really does? 😅 I saw a Post that shows that you have good relations with some operators and regulators from Curaçau .. but until now no one could help me 😅 why can’t you speak with any company? Its not like they are doing the right thing or doing legal stuff 😂 as for the eMoore N.V they are not just a compliance team… you should have good relations with them.. because they are managing/helping almost every Casino in Curaçau. They are license holders, regulators, complaince team, everything that a modern casino from Curaçau has to got.. They do the Service. They are the owners of TrustMore, and most of new and some oldschool Curaçau Casinos even got the same address from TrustMore.. yes, they rent off shore offices too.. so, I Think CasinoGuru have to Know the guys from the EM Group 😅 they are now present in Curaçau, Malta, Cyprus and Netherlands.
I understand it seems so obvious from your perspective; there is, however, another point of view. Currently, the Complaint Team consists of less than 25 people; there are currently 949 open complaints. Since we generally have good relationships with some authorities, these are discussed and maintained through conferences and meeting events. We have no chance to act on the player's behalf, not only because of the legal side of the problem but also because we do not have enough people. Though it is quite demanding, time is still running out for us to provide all these services for free. Every week, Petronela, the Complaint Team Leader, requests that the team raise their weekly maximums in order to continue taking on new cases.
Bei bet on red hatte ich überhaupt keinen KYC Prozess ich konnte einfach so auszahlen und das obwohl ich im schwesterncasino wegen der Beschwerden geblacklistet bin. 😂
Ist es so, dass man ohne KYC seine Einzahlung zurückbekommen kann aus rechtlicher Basis? Die Casinos sind ja verpflichtet
Only need to perform KYC in accounts that deposit high values I think. But they do have to track players movements to see if don’t have addiction of for money laundry reasons.
Gut, ich hatte innerhalb einer Woche 6000€ eingezahlt und 3k ausgezahlt alles ohne KYC. Führen die mittlerweile den Prozess durch. Hoffentlich
Ich glaube, man musste nur den Ausweis hochladen aber keine weiteren Dokumente
Just avoid any casino with the license "Antiellphone". They never pay and they never answer any emails. I had 2 big cases here but the casino guru team wasn’t able to help me.
one with tsars casino where they could not find any withdrawal option for me for a period of over a month , resulting in me getting diss appointed and losing the money.
the other one was with favbet casino where i clearly asked for a self exclusion yet my account remained open and i lost over $5,000 which they refused to refund.
i contacted askgamblers, casinoguru, antillephone but nobody was able to help me .
any ideas guys?
Hi everyone,
Forget about help from the site of Antillephone N.V. I have two cases of Tritium Casino and Casinostars and they dont want to help me to get back my winnings. I think the Goverment of Curacao should close this Licenser forever.
Can we do anything to close their license forever? Like Gathering all the players damaged and submitting an official complaint to the Government of Curacao? Do you have any ideas?
Da wäre ich sofort dabei. Über sowas habe ich auch schon nachgedacht. Und vielleicht wirklich eine öffentliche Beschwerde. Man muss Druck ausüben. Denen ist nur ihr Ruf wichtig
Sie müssen angemeldet sein, um einen Beitrag zu veröffentlichen..
Kostenlose professionelle Weiterbildungskurse speziell für Mitarbeiter von Online Casinos, die sich auf die Erfahrungen aus der Branche stützen, und die auf die Verbesserung der Spielerkenntnisse und auf einen fairen und verantwortungsvollen Umgang mit dem Glücksspiel abzielen.
Diese Initiative haben wir mt dem Ziel gestartet, ein globales Selbstausschlusssystem zu schaffen, das es gefährdeten Spielern ermöglicht, ihren Zugang zu allen Online-Glücksspielmöglichkeiten global zu sperren.
Diese Plattform wurde geschaffen, um all unsere Bemühungen einer breiten Öffentlichkeit zu präsentieren, damit unsere Vision einer sichereren und transparenteren Online-Glücksspielbranche auch in die Realität umgesetzt wird.
Ein anspruchsvolles Projekt, dessen Ziel es ist, die größten und verantwortungsvollsten Unternehmen im Bereich des iGaming auszuzeichnen und ihnen jene Anerkennung zukommen zu lassen, die sie auch verdienen.
