Sie können nicht schreiben, sondern nur Dinge, die Ihrer Meinung nach für den Fall wirklich relevant sind. Ich empfehle jedoch, Ihre Beschwerde-E-Mail ausführlich an alle E-Mails zu senden, die ich Ihnen oben gesendet habe.
Ok, das mache ich. Wie schnell ging es bei dir?
This is all fantastic information, Joao! This is the type of stuff that Casino Guru should have links to from the main page.
Also, you seem to know quite a bit about the back end of this stuff. Operators, regulators, etc. I'd love to have a chat with you about this stuff one day. I think there's a lot I could learn from you.
Thanks for helping people out! You're one of the good ones.
Obrigado!!
Da kann ich dir nur Recht geben. ☺️
Es war ein langer Prozess, in dem ich viel gelernt habe, vor allem, dass es Casinos gibt, deren Probleme nicht mit ein paar E-Mails gelöst werden können. Man muss sich auf öffentlichen Seiten beschweren, wie ich Jenny erklärte. Manche Casinos und Regulierungsbehörden legen mehr Wert auf Beschwerden, die auf TrustPilot geschrieben werden. Je mehr Aufmerksamkeit Sie haben, desto besser! Curacao-Casinos, insbesondere solche mit einer Lizenz von Antillephone NV oder CEG, wollen normalerweise nicht viel Aufmerksamkeit zeigen... sie haben normalerweise viel zu verbergen
Es war eine Woche, Jenny. Aber BetOnRed hat der Beschwerde von TrustPilot wirklich große Bedeutung beigemessen
I'm glad you got paid!
Dealing with the more popular casinos, ones with establishes names and reputations, always helps.
The point I was trying to make, however, was that if, for whatever reason, they decided that they were gonna not pay you, there's still nobody to hold them accountable. Sure, the regulator could fine them and their reputation may take a little hit, but you'd still be out the money.
Personally, I believe the regulator should be the one who has to pay the player in cases where the casino is in breach of their terms and conditions. They can then deal with getting reimbursed by the casino when their license is up for renewal.
Just my $0.02
I've always had my suspicions about 8048/JAZ.
Dama uses them for all their Curacao casinos, and there's something about Dama that just doesn't sit right with me. Kinda like maybe they're funneling money to Russia, or something like that...
If I'm not heard from for a while, you'll know why lol
Lol mods have a ton of reading to do here when they wake up 🤣
Hi, Radka! Jaro! 👋
Ja, das tue ich, und angeblich wurde der Fall an die Aufsichtsbehörde übergeben, aber das sagt Roku Bet ... Ich habe keine E-Mail von Antillephone NV, die dies bestätigt. Aber Roku Bet ist von Antillephone lizenziert, wird aber jetzt vom Compliance-Team von eMoore NV „kontrolliert", das ich für glaubwürdiger halte. Zumindest gibt es auf der Website von eMoore NV Adressen, E-Mails und Stellen, an die man sich beschweren kann.
Anbei finden Sie Fotos der Roku-Website und die Antwort auf dem portugiesischen Queixa-Portal.
Kann mir CasinoGuru mit diesen Daten helfen? Wie kann ich das Compliance-Team von eMoore NV kontaktieren? Übrigens, obwohl die Roku Bet- und BetTilt-Lizenz von Antillephone stammt, handelt es sich um eine Unterlizenz. Muss die Abudantia BV-Gruppe nicht die Regeln der Master-Lizenzgesetze von Curaçao befolgen? Bitte helfen Sie mir.
Hello.
It is unfortunate, but since we are not among the officially recognized authorities, we are not in any relation with Moore NV compliance team. For the same reason, we just can't address any license providers or casinos (aside from standard complaint communication initiated through the RCM Team) on any players' behalf. The same goes for the legal aspect, we are not lawyers, hence we can't prosecute local law. I'm sorry.
Schauen Sie, vielleicht liegen Sie nicht allzu weit von der Wahrheit entfernt, viele dieser Casinos wie Leon und Twin werden immer in östlichen Ländern, nämlich Russland, angesiedelt sein. Wenn sie eine Website namens „Offshore Leaks" verwenden und nach „ORing Limited" oder „Moonlite NV" suchen, werden Sie verrückt 😂 Es gibt mindestens 20 verschiedene Unternehmen, die mit Casino Leon Bet verbunden sind
But don't you maybe think that there's more you guys could do outside of the legal stuff?
Making taking a proactive stance and start warning players about casinos/operators/regulators with shady business practices?
This casino is operated by (insert name). There are many cases of non-payment with this operator and they are non-responsive to our team. We highly suggest playing elsewhere.
Something like this would help a lot of people.
..whether the casinos will cooperate..
And this is the problem with online gambling.
Licensed, unlicensed. Curacao, Malta, UKGC. At the end of the day, none of it means a damn thing, as the only person deciding if you get paid, is whoever is in charge of casino finances.
If a casino doesn't want to pay you, they won't. It's as simple as that. For most people, there's absolutely nothing you can do to get your money, because there's nobody in charge of making sure players get paid.
The commissions and regulatory bodies are all a farce. They exist solely to make players feel "comfortable" giving their money to these shady businesses. They'll also take a big chunk of change from every operator so they can line their own pockets. As long as that money keeps coming in, they don't give a single Fudgsicle.
Let's use Blazzio as a recent example.
One day, they just decided to pull the plug on their operation. No warning was given to players. No responses have been sent out. All they did, was change their website to look like a geo-block.
Try to look up information about this, and you'll find next to nothing. You'll see complaints that people have sent to affiliate sites such as this one. You'll even see some sites still recommending it as a safe place to play! Painfully missing, is any actual NEWS relating to their shutdown. Nobody seems to know a damn thing about what happened.
In this "regulated" industry, how is it possible for a casino to just pull the plug - taking (very likely) millions of dollars of players funds along with them - yet it doesn't even make a single news headline. Not even the affiliate sites had much to say about it.
There are people that lose their life savings to places like this and yet nothing ever happens to the people responsible. At the VERY LEAST, the regulator should be investigated by the Government of Curacao, but that won't happen. They're in the midst of new regulations, which is only making things more confusing, as they're too busy enjoying their Carribean beach lifestyle to give a flying phuck about the players.
/End rant
Hi!
From my perspective and also from my experiences, if the player reaches out to any licensing authority, the person who decides whether the player's issue should be addressed and settled is someone from the licensing authority. Sadly, many player's requests remain unaddressed. I also agree that these authorities sometimes act more in favor of casinos by ignoring complaints.
I believe there is a way to prevent these issues from occurring. Play exclusively at casinos that are authorized in the nation of your permanent residence.
If we stick with our nationally licensed casinos, Curacao or Malta-licensed casinos would be left with quite a little traffic, I think, and surely their possible issues could not be avoided so easily. From what I can tell, especially on this forum, players prefer Curacao or Malta because they come from highly regulated markets. Most of them take this risk to avoid the regulations. These players create the demand.
Aside from this, I can appreciate your viewpoint.
so what does CasinoGuru really does? 😅 I saw a Post that shows that you have good relations with some operators and regulators from Curaçau .. but until now no one could help me 😅 why can’t you speak with any company? Its not like they are doing the right thing or doing legal stuff 😂 as for the eMoore N.V they are not just a compliance team… you should have good relations with them.. because they are managing/helping almost every Casino in Curaçau. They are license holders, regulators, complaince team, everything that a modern casino from Curaçau has to got.. They do the Service. They are the owners of TrustMore, and most of new and some oldschool Curaçau Casinos even got the same address from TrustMore.. yes, they rent off shore offices too.. so, I Think CasinoGuru have to Know the guys from the EM Group 😅 they are now present in Curaçau, Malta, Cyprus and Netherlands.
Do you know anyone from Antillephone N.V that CasinoGuru could contact? Or Roku Bet, BetTilt. Their compliance team is eMoore N.V a very well knowned company in the gaming industry. They Manage, deal with complaints, pass licensed, help you oppening a Casino from scratch.. so I think its a good away to start! I have sent an email to the eMoore Compliance team and they answered quick saying that they Will investigate the case !
maybe if someone here from CasinoGuru sent an email with would My case being faster …
They use
complaints@the-emgroup.com
Complaints@emoore.com
complaints@igamingcompliance.com
lily.kroon@the-emgroup.com
I am not familiar with this kind of information, but you could try asking your complaint handlers. But I really believe that we do not act in such a way. I explained in my previous reply.
Try it anyhow, and you will see.
Soweit ich weiß, bearbeitet EM Group, eMoore NV jetzt Beschwerden und Compliance für Roku Bet / Abudantia BV und einen großen Teil der Casinos in Curaçao. Wenn das Unternehmen schneller antwortet und sogar in E-Mails entspannter ist, warum sollte CasinoGuru dann nicht versuchen, seinen treuen Anhängern und Website-Besuchern zu helfen? Denn vergessen Sie nicht, dass Ihr Ziel neben der Bewertung von Casinos auch darin besteht, Spielern bei der Lösung von Problemen zu helfen, deshalb gibt es den Beschwerdeteil
But don't you maybe think that there's more you guys could do outside of the legal stuff?
Making taking a proactive stance and start warning players about casinos/operators/regulators with shady business practices?
This casino is operated by (insert name). There are many cases of non-payment with this operator and they are non-responsive to our team. We highly suggest playing elsewhere.
Something like this would help a lot of people.
Good idea, In my opinion, this warning says it too:
(example shown in the Safety Index tab)
🤷♀️
Mir fällt gerade ein, dass ich bei meiner Beschwerde die ich gegen ninecasino hatte, auch bei trustpilot geschrieben habe. Keine Ahnung ob das geholfen hatte, aber ich hatte meinen Gewinn bekommen. Das kann wahrscheinlich wirklich helfen. Die CEG hatte damals Sanktionen angedroht und Bußgeld weil das Casino nicht reagiert hat. Traurig aber wahr. Mein Angebot von 50% hatten sie dann plötzlich sofort angenommen und blitzschnell ausgezahlt
Indem Sie sich an den richtigen Stellen beschweren, richtig schreiben und dem Regulierer alle Beweise und Verstöße gegen die Regeln des Casinos vorlegen, können Sie Ihr Ziel erreichen! In diesem Fall habe ich ihnen keine Minute Ruhe gegönnt ... wie Sie hier sehen können, hat BetOnRed den für das Spiel ausgegebenen Betrag schnell zurückerstattet. Ich musste nur beweisen, dass es auf der Website nicht genügend KYC oder Spielerschutz gibt ... eigentlich gar keinen! 
Sie müssen angemeldet sein, um einen Beitrag zu veröffentlichen..
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