Buran Casino - Der Rückzug des Spielers hat sich verzögert.

I made a withdrawal from my account through Zimpler on Saturday. The money has not yet arrived in my account... One customer service representative said that it is still being processed, which is why, for example, no bonus can be granted as compensation, another says that it has been processed on their part and asks the payment department to send a receipt of payment to my email. I have not received either the money or the email...

Tein lauantaina noston tililtä zimplerin kautta. Rahat eivät ole tullut vieläkään Tililleni... Yksi asiakas palvelija sanoi että on vielä käsittelyssä josta syystä esim bonusta hyvityksenä ei voi myöntää, toinen sanoo että on käsitelty heidän osalta ja pyytävät maksu osastoa laittamaan kuitin maksusta sähköpostiini. Mitään ei ole tullut ei rahoja eikä sähköpostia...

Hello heikkpaul,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Buran Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear heikkpaul,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.