BC.Game Casino - Die Gewinne des Spielers wurden begrenzt.

I wagered a deposit bonus and had an account balance of over 4000CA$ (2700€). After fulfilling the bonus requirements, I was only credited with just over 500CA$ (300€) and the rest was deleted without any notice. There is no mention anywhere of such bonus conditions or a max cashout limit. Over the past few months, I've wagered more than 270,000€ at BC and have incurred losses exceeding 14,000€ in this casino. It seems that many things at BC do not function as advertised. The deletion of my balance after completing the wagering requirements is the ultimate frustration. I have ample evidence in the form of screenshots that document my winnings and balance. I can also prove that there is no mention of any max cashouts, etc.

I wagered a deposit bonus and had an account balance of over 4000CA$ (2700€). After wagering the bonus, I was only credited with just over 500CA$ (300€) and the rest was deleted without notice. There is nothing anywhere about bonus conditions or max cashouts. I have wagered more than 270,000€ at BC over the last few months and have had losses of well over 14,000€ in this casino. A lot of things at BC don't seem to work as advertised. The deletion of my balance after meeting the wagering requirements is the absolute icing on the cake. I have sufficient evidence in the form of screenshots that show my winnings and balance. I can also prove that there is no mention of any max cashouts etc.

Habe einen Deposit Bonus umgesetzt und hatte einen Kontostand von über 4000CA$ (2700€). Nach umsetzen des Bonus wurden mir lediglich etwas über 500CA$ (300€) gutgeschrieben und der Rest Betrag ohne Ankündigung gelöscht. Es steht nirgends wo etwas zu derartigen Bonusbedingungen oder einem Maxcashouts. Ich habe über die letzten Monate mehr als 270.000€ bei BC umgesetzt und hatte weit über 14.000€ Verluste in diesem Casino. Vieles scheint bei BC nicht so zu laufen wie beworben. Das mit dem löschen meiner Balance nach Erfüllung der Umsatzbedingungen ist nun die absolute Krönung. Ich habe ausreichend Beweise in Form von Screenshots die meine Gewinne und Guthaben belegen. Außerdem kann ich belegen das dort nichts von irgend welchen Maxcashouts etc. erwähnt wird.

I wagered a deposit bonus and had an account balance of over 4000CA$ (2700€). After wagering the bonus, I was only credited with just over 500CA$ (300€) and the rest was deleted without notice. There is nothing anywhere about bonus conditions or max cashouts. I have wagered more than 270,000€ at BC over the last few months and have had losses of well over 14,000€ in this casino. A lot of things at BC don't seem to work as advertised. The deletion of my balance after meeting the wagering requirements is the absolute icing on the cake. I have sufficient evidence in the form of screenshots that show my winnings and balance. I can also prove that there is no mention of any max cashouts etc.

Dear david1989schreiber,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify which bonus you activated? If possible, please post a promo code or link you used to activate the offer here in this thread.
• How much did you deposit in order to activate this bonus?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

It is a daily deposit bonus. Unfortunately I cannot upload any screenshots here - this is always aborted. However, I have forwarded all the necessary screenshots to Kristina by email. BC has still not come to an agreement!

Es handelt sich um einen Daily deposit Bonus. Leider kann ich hier keine Screenshots hochladen - dies wird immer abgebrochen. Ich habe aber alle nötigen Sceenshots an Kristina per Mail weitergeleitet. Seitens BC kam es immer noch zu keiner Einigung!

After a long search, I found the conditions for the bonus on the BC website. It says that the bonus amount and all associated winnings are available for withdrawal after 35x wagering. However, I was only credited with the bonus amount. The VIP host has been putting me off for days and says that he cannot understand my request. The VIP host has not responded to screenshots sent to me via Telegram!

Auf der Seite von BC habe ich nach langer Recherche Bedingungen zu dem Bonus gefunden. Hier draus geht hervor das der Bonusbetrag und alle damit verbundenen Gewinne nach dem 35X umsetzen zur Auszahlung bereit stehen. Mir wurde allerdings lediglich der Bonusbetrag gutgeschrieben. Der VIP Host vertröstet mich seit Tagen und weist darauf hin mein Anliegen nicht verstehen zu können. Auf per Telegram zugesendete Screenshots antwortet mir der VIP Host nicht!