PowerUp Casino - Die Einzahlungen des Spielers werden dem Casino-Konto nicht gutgeschrieben.

Hello yesterday i find this Casino at Askgambler

I try this Casino

!!!! Caution!!!

Yesterday 15:35   

 i deposit 70€ via instant pay+ welcome bonus.

But my Deposit its away from Bankkonto

But not credit from Casino on my Account.

I speak with socrates(support)

He told me,its my deposit 2 hours later nit on my account,please contakt again the support.

2 hours later i speak again with support (Luna)

She told me ,she inform the Relevant Department the Department contact via email

I try again 70€ with giropay +welcome bonus

Again the deposit wasn't credit on play account

I have write complaints and bad notice to Askgambler

And now 14.01.2024 13:06  my deposits are still not credit

I missing  

140€

70€x instant pay 15:35

70€x giropay    19:06

I write here because i want Warning

!!!!!  CAUTION !!!!

Dear quartasalvatore748,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if you contacted your payment providers already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hello

I can't ask my payment provider because I would admit to my bank that I deposited into a Casino Curacao.

I wouldn't voluntarily wake up sleeping dogs, but both amounts have been withdrawn from my bank account and both deposit screenshots have been uploaded.

So the money must have gone out of my bank

If it is the only option, I would rather forego my €140 and no longer deposit in the casino and delete my account there.

So far the problem has only occurred in this casino

But I can NOT contact my bank about this problem

Sorry

Hallo

bei meinem Zahlunganbieter kann ich nicht anfragen,da ich bei meiner Bank zugeben würde das ich in ein Casino Curacao eingezahlt habe.

Ich würde nicht freiwillig schlaffende hunde weckenjedoch sind beide beträge von meinem Bankkonto abgegeangen beide Deposit screenshot wurden hochgeladen.

Also muss das Geld aus meiner Bank raus gegangen sein

Sollte es die einzige möglichkeit sein werde ich Lieber auf meine 140€ verzichten und nicht mehr indem Casino einbezahlen und mein Account dort löschen.

Bisher ist das Problem nur indiesem Casino aufgetreten

Aber bei meiner Bank kann ich für dieses Problem NICHT anfragen

Sorry

I completely empathize with your frustration and concerns, quartasalvatore748. As I mentioned previously, the process of locating and refunding your funds to your bank account or crediting them to your casino account may take some time. In order to give the casino sufficient opportunity to investigate and resolve the issue, I will extend the timeline for an additional 25 days, making it a full month. If no progress is made by then, we will step in and intervene. Let's remain optimistic and anticipate positive news regarding your deposited funds. Thank you for your patience and understanding in advance.

Hello Petronela

Thank you for helping

But would I really have to wait 25 days?

A complaint would actually be superfluous here. Maan needs help immediately and not after 25 days

Thanks anyway

My two deposits 2x70€ from January 13th, 2024

were in the game account on Monday January 15th, 2024

Why

I don't know if they were credited so late, it only happened in this casino

Additionally, the slots ran pathetically slow and in slow motion. I will close my casino account and no longer play there

Thanks again to Casino Guru

Hallo Petronela

Danke das ihr helft

Aber müsste ich wirklich 25 Tage frist warten

Wäre eine Beschwerde hier eigentlich überflüssig.Maan braucht sofort hilfe und nicht nach 25 Tagen

Trotzdem Danke

Meine beiden Einzahlungen 2x70€ vom 13.01.2024

waren Montag den 15.01.2024 auf dem Spielkonto

Warum

Sie erst so spät gut geschrieben wurden weis ich nicht,ist auch nur in diesem Casino Passiert

Auserdem liefen die Slots jämmerlich langsam und in Zeitlupe. Ich werde Das Casino account schliesen und dort nicht mehr Spielen

Danke nochmal an Casin Guru

Thank you, quartasalvatore748, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you. 

Hello Petronela

The Problem was solved

you can CLOSE THE CASE

Thank you very much Casino Guru

Hallo Petronela

DAS Problem hat sich gelöst

sie sie können den FALL SCHLIESEN

Vielen Dank noch Casin Guru

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, quartasalvatore748, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru