I feel like I need to warn others. This casino, run by Rabidi N.V., has been an absolute nightmare to deal with. What started as just another online casino turned into a frustrating, drawn-out battle over withdrawals, account closures, and terrible customer service.
The Issues I Faced
1. They Don’t Respect Self-Exclusion or Account Closures
I requested to self-exclude due to responsible gambling concerns, and instead of honoring it, they reopened my account without my consent! This is completely unacceptable and dangerous for anyone trying to control their gambling habits.
2. Mass Account Reopenings Across Their Brands
It’s not just GreenLuck. Rabidi N.V. runs a ton of casinos, including SlotsPalace, Boomerang, 5Gringos, Wazamba, Rabona, Cazimbo, and Nomini, and they seem to be reopening accounts across all their brands without player consent. If you’ve closed an account with one of them, don’t be surprised if you suddenly have access again without even asking.
3. Ridiculously Long Withdrawal Times
Winning should be exciting, but here? It’s stressful. I had to wait weeks for my withdrawal, constantly chasing customer support, only to be given vague responses or outright ignored. At one point, I even thought I wouldn’t see my money at all.
4. Customer Support is Useless & Ignores Emails
If you have a problem, good luck getting any real help. Support either gives generic responses, closes chats when they don’t like your questions, or just bounces you around with no resolution. They also do not respond to emails—I sent multiple requests regarding my self-exclusion and withdrawal issues, and they completely ignored them. It’s like they just hope you’ll give up and go away.
Final Thoughts – Stay Away!
After dealing with all this, I can confidently say I will never touch a Rabidi N.V. casino again. They don’t respect responsible gambling policies, delay withdrawals, ignore emails, and treat customers poorly. If you’re considering playing at GreenLuck or any of their other brands, do yourself a favor and find a properly regulated casino that actually cares about its players.
The Issues I Faced
1. They Don’t Respect Self-Exclusion or Account Closures
I requested to self-exclude due to responsible gambling concerns, and instead of honoring it, they reopened my account without my consent! This is completely unacceptable and dangerous for anyone trying to control their gambling habits.
2. Mass Account Reopenings Across Their Brands
It’s not just GreenLuck. Rabidi N.V. runs a ton of casinos, including SlotsPalace, Boomerang, 5Gringos, Wazamba, Rabona, Cazimbo, and Nomini, and they seem to be reopening accounts across all their brands without player consent. If you’ve closed an account with one of them, don’t be surprised if you suddenly have access again without even asking.
3. Ridiculously Long Withdrawal Times
Winning should be exciting, but here? It’s stressful. I had to wait weeks for my withdrawal, constantly chasing customer support, only to be given vague responses or outright ignored. At one point, I even thought I wouldn’t see my money at all.
4. Customer Support is Useless & Ignores Emails
If you have a problem, good luck getting any real help. Support either gives generic responses, closes chats when they don’t like your questions, or just bounces you around with no resolution. They also do not respond to emails—I sent multiple requests regarding my self-exclusion and withdrawal issues, and they completely ignored them. It’s like they just hope you’ll give up and go away.
Final Thoughts – Stay Away!
After dealing with all this, I can confidently say I will never touch a Rabidi N.V. casino again. They don’t respect responsible gambling policies, delay withdrawals, ignore emails, and treat customers poorly. If you’re considering playing at GreenLuck or any of their other brands, do yourself a favor and find a properly regulated casino that actually cares about its players.
- Payment Options
- Game Choice
- Not licenced
- Customer Service
- Will not close accounts
