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ZetCasino - generelle Diskussion (Seite 3)

vor 2 Jahren von gocedelcev00000
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12 3
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vor 2 Monaten

Dear Radka,


I have shown you that the casino itself states that both streamers and regular players have the same rules. Streamers are entertainment players as they can and do make withdrawals.

As for the casino license you mentioned, I have requested it directly from the casino itself and they do not provide it.

Additionally, there is no logo of the license on their site. If you have the license number, it would be nice to mention it.

I have been asking for my case to be reopened for a while now, and I openly call on Zetcasino to take a stance in front of everyone.


vor 2 Monaten

Guten Tag. Bis heute hat mich Zetcasino immer noch nicht kontaktiert.

Automatische Übersetzung
vor 2 Monaten

Guten Tag,

Ich habe ungefähr 10 Mal an die E-Mail geschrieben, aber niemand antwortet mir oder gibt mir Feedback. Andererseits habe ich normal gespielt. Ich habe einen Einzahlungsnachweis und E-Mails mit dem Nachweis der Einzahlungsabhebung an meine E-Mail-Adresse. Erst am nächsten Tag, als ich versuchte, das Casino zu betreten, sagten sie mir, dass in meinem Land Glücksspiel in diesem Casino nicht erlaubt sei (nur wenige Stunden nachdem ich 320 Euro gewonnen hatte). Daher halte ich es für möglich, betrogen worden zu sein. Ich hatte keine Zeit, das Konto mit meinen Einzahlungsinformationen zu verifizieren, und ich glaube auch nicht, dass sie mich kontaktieren werden. Warum lassen sie mich dann ein paar Stunden vorher spielen und sperren dann den Zugang?

Automatische Übersetzung
vor 2 Monaten

Hello, and thanks for this information.

Of course, the casino may restrict any country to prevent legal issues, but your active balance needs to be paid to you normally, and only after that will a decent casino close your account due to the aforementioned restriction.

On the other hand, I found a bit of a different update in the complaint:

"The day after being able to access I found out that in Spain this website has been closed for being an illegal casino. Therefore I cannot access it with any browser and that is why I cannot claim anything."

So to me, it seems the casino has not blocked you on their end. It was most likely your internet provider.

Sadly, to set this correct, and I mean to get you a chance to withdraw your money, we would need someone from the casino to respond. 🤔


vor 2 Monaten

Dear Radka,


I have shown you that the casino itself states that both streamers and regular players have the same rules. Streamers are entertainment players as they can and do make withdrawals.

As for the casino license you mentioned, I have requested it directly from the casino itself and they do not provide it.

Additionally, there is no logo of the license on their site. If you have the license number, it would be nice to mention it.

I have been asking for my case to be reopened for a while now, and I openly call on Zetcasino to take a stance in front of everyone.


vor 2 Monaten

Dear player,

"I have shown you that the casino itself states that both streamers and regular players have the same rules. Streamers are entertainment players as they can and do make withdrawals."

Yes, the terms are the very same, yet what you still fail to comprehend is that the very same rules may be applied differently based on concrete situations.

Casual players don't postpone bonus rounds, do not advertise their sessions, and do not play with a huge amount of "money." Those are, by the way, very common streamers' practices.

I'd say, if you don't play like an ordinary player, you must be ready to be recognized as a different kind of player, which may result in violating the very same rules.

"As for the casino license you mentioned, I have requested it directly from the casino itself, and they do not provide it."

The Antilephone license does not work like this. Even if the support provided the validator's URL, it won't work. (https://validator.antillephone.com/validate?domain=casinowebsite.com&seal_id=cf98db6c7173....)

Further explanation is here 👈

"Additionally, there is no logo of the license on their site. If you have the license number, it would be nice to mention it."

As explained the validation works differently.

"I have been asking for my case to be reopened for a while now, and I openly call on Zetcasino to take a stance in front of everyone."

Frankly, the Complaint Team is very busy, but I'm sure they will get back to you eventually.

As for the casino, I doubt any evidence will be publicly presented. That would be very unusual because explaining the process means others may take advantage of this knowledge, which would limit the casino's ability to detect fraudulent activities. Let's see what happens next.

12 3

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