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Winsmania Casino - generelle Diskussion (Seite 4)

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vor 1 Monat

It looks like you’re actually siding with the casino, CasinoGuru?


Surely you can see the pattern here? Have a look on trustpilot they have fake reviews and so many band ones, especially with GB players..


Surely as your job running this website you can see exactly what’s going on here, unless you are involved with them? Which I don’t think you are ??


They are a 1000% a scam, I can’t tell straight away now after doing my research. They have even replaced already the merchant account that was blocked.


They are rude, even if you are nice to them, you still get blocked and suspended.


Explain why on Trustpilot (please check) person after person saying they verify the account and the casino keep saying they’re processing the withdrawal and then suddenly the users accounts blocked. It’s a regular thing with them. It’s so obvious!!


vor 1 Monat

We are, actually, not siding with any casino, as you are trying to say here. We are mostly on players side, whenever we have a good proof that a casino is not being fair. Of course, it always goes also the other way around, whenever we believe, after seeing the proof of that, that a player is trying to "harm", in some way, the casino, we will turn to its side. We believe in fair play, and that is what we are trying to achieve here, in Casino Guru, really.

We always try to "examine" every user review, which comes to our hand, and not to let slipped any fake ones. I do not know, how the other sites work, to tell you the truth, I can just speak from our point of view.

I really am sorry for the complications you're experiencing at this casino, an am sure our team will do whatever it's in their hands to help you out. There is no need to do any accusations, though. We are here to help players, for free, and willing to do as much as possible to achieve the best solution.

vor 1 Monat

Spiel dort nicht einfach alleine......

Automatische Übersetzung
vanya.tkach
vor 1 Monat

Sorry, was this comment meant for someone specific, perhaps? Try to use the "reply" button next time, so the person can be notified.

vor 1 Monat

I have been waiting a few days now for my withdrawal of 250 pound online chat don't reply to me anymore I also have 3 thousand in account which I can't withdraw untill the 250 as been processed what can I do. The site is winsmania. Casino guru can you help me.

Bearbeitet durch den Verfasser vor 1 Monat
ianparni
vor 1 Monat

May I ask how many days are you waiting, exactly, please? We actually give casinos 14 full days to proceed the payment, especially if it's the first one. Is your account fully verified at this casino? Will wait for your reply.

Romi
vor 1 Monat

Oh ok it is my first withdrawal and only done the 26th i didnt knoe it could take up to 14 days or is that just how long you guve before getting in touch. when I read reviews I became worried I spoke on live chat Friday they said by end of day then they would not respond to me then did today and said same thing but still nothing. Yes I am fully verified

vor 1 Monat

As I previously mentioned, this site is fake and they will never pay anyone.

vor 1 Monat

er hat recht, sie zahlen nicht

Automatische Übersetzung
vor 1 Monat

Oh ok it is my first withdrawal and only done the 26th i didnt knoe it could take up to 14 days or is that just how long you guve before getting in touch. when I read reviews I became worried I spoke on live chat Friday they said by end of day then they would not respond to me then did today and said same thing but still nothing. Yes I am fully verified

vor 1 Monat

Yes it's as you say, we give casinos 14 days to sort out the withdrawal process and if that doesn't happen then we contact the casino once our team has all the relevant information from you.

So you'll have to be a bit patient, as there are holidays and so on. I strongly believe that you will get your money as soon as possible. 

Of course, if not, be sure to let us know, we'll be here. 🙂

vor 1 Monat

As I previously mentioned, this site is fake and they will never pay anyone.

vor 1 Monat

Hi, I see that your complaint is still open and Petronela is waiting for an answer. Are you still interested or not at all ? 

Bearbeitet durch den Verfasser vor 1 Monat
Jaro
vor 1 Monat

Ok thank you

ianparni
vor 1 Monat

You’ve been scammed mate, they are as fake as they come.

Jaro
vor 1 Monat

I’ll just have to accept the lost from these criminals.

scottyc
vor 1 Monat

Our team is actually waiting for you to update your complaint, so, please do so as soon as possible, otherwise there will be no possibility to get it solved.

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