in simple words: to fulfill the prerequisites you calculate :(bonus + deposit) x 35 and if the prerequisites are fulfilled to withdraw the profits you calculate: (bonus) x 15. Why was the money from the deposit not used for bets? If I accept this unfair rule, then you correctly deducted €347 from my account the first time. The second time, why did you deduct €179? In short, yes, I withdrew €410, which was credited quickly, and I played €6 sport. we agree on that.
Sadly, I'm not the casino's employee so I can't answer that. I can only guess. Furthermore, we do not deal with sports betting, it is outside our expertise. I'm sorry.
As I can see, Peter asked the casino in the complaint:
"Could you please address the player's question suggesting that the max win cap was applied twice? If this is not the case, please send the player's game history to my email address (peter.m@casino.guru)."
Let's wait for the answer.🤔
Ich frage mich immer noch, warum dieses Unternehmen eine 9,3 mit so vielen schlechten Kommentaren hat ... Es kommt nicht in Boni und wenn es das tut, zahlt es nicht 1,3/10, Sie sollten es geben! Du bekommst wahrscheinlich eine Belohnung.
It's great that you asked 🙂.
Read this article about how we review casinos if you truly like to understand. If you check the casino's "reputation explained" tab, you'll get a better idea about what we're taking into consideration. The number of bonuses and user reviews is not included. Complaints, however, are very important and this casino handles complaints well. Just check the tab and slide down.
We focus on providing the probability that you will be treated fairly in the casino, that's what the rating means, it is not a kind of advertisement, furthermore, if any casino acts unfairly and we have proof - mainly from submitted complaints, there are consequences for the casino, reputation drop, warning, and so on - more details can be found here.
We have no evidence showing that the casino does not pay. Every player is welcome to submit a complaint if they feel mistreated, all complaints were resolved so far.
Have you experienced unfair behavior in this casino? If so, submit the complaint and our team will review the case.
in simple words: to fulfill the prerequisites you calculate :(bonus + deposit) x 35 and if the prerequisites are fulfilled to withdraw the profits you calculate: (bonus) x 15. Why was the money from the deposit not used for bets? If I accept this unfair rule, then you correctly deducted €347 from my account the first time. The second time, why did you deduct €179? In short, yes, I withdrew €410, which was credited quickly, and I played €6 sport. we agree on that.
Listen straight out there the worst casino super boss the beyond scammers simple as that the Guru casino will never never admit that they don’t get involved whatever it is. I’m saying as a player as well I totally agree with you you’re the worst casino. I don’t even know how they’re licensed straight out when I had evidence they just shut it down. That’s all they did. Don’t bother Stavros.
I'm sorry that you feel dissatisfied, but honestly, you claimed winnings that you have actually never won - based on the gaming history:
"the advert that someone won any amount lately doesn't mean that you actually won, even if it displays your name. Yes, it looks as a technical glitch and it shouldn't happen but if your winnings are not listed in your game history, there is nothing we can do to help you with this complaint.
I know it sounds harsh, but I'm not sure what you expect us to do. Have you tried the official licensing authority? Any response? Tell me, who exactly does not bother... 🙁
Seit einigen Tagen hat dieses Casino es für angebracht gehalten, die einzig mögliche Auszahlungsmethode abzuschaffen: die Banküberweisung.
Ich hatte bereits eine Auszahlung von 484 € per Banküberweisung beantragt und sie wurde innerhalb der in ihren AGB festgelegten 24 Stunden bezahlt. Dann habe ich wieder eingezahlt und höhere Gewinne bekommen. Von diesem Moment an war ich nicht mehr in der Lage, per Banküberweisung abzuheben, nachdem ich diese Option in den Auszahlungsmethoden entfernt hatte.
Der Chat-Support sagt immer wieder, dass sie hoffen, es bald zurückzubekommen. Inzwischen habe ich 4 Abhebungen von 500 € in der Warteschlange, die bereits bezahlt werden sollten, und weitere 1.000 €, die ich nicht abheben kann.
Hat noch jemand dieses Problem festgestellt?
Hello carsix79,
it's sad to see that something that used to work now doesn't work. I'm wondering...how about trying to suggest them choose a different payment method? If there should be an easier way to get your money back, I'd give it a shot. 🙂
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Jetzt haben sie die Auszahlungsmethode per Überweisung wiederhergestellt, aber es ist ein weiteres Problem aufgetreten. Die Einzahlungen des Casinos am Montag und Dienstag sind noch nicht auf meinem Bankkonto angekommen. Während die letzte Woche am selben Tag angekommen war.
So it's a slight progress, at least. Just confused about the wire transfer, you refer to deposit, though I'm sure you meant withdrawals, instead.
Obviously, the casino truly has issues with the payment system - or provider. 🙁. Sorry to say that, but to me, it seems we have to wait till those problems are solved.
Are you still in touch with the casino, please? I want to make sure you are not being ignored.
Ja, ich habe das Geld für zwei Abhebungen per Banküberweisung nicht auf meinem Bankkonto erhalten. Jetzt haben sie auch aufgehört, die anderen Auszahlungen zu zahlen, die ich seit letzter Woche anhängig habe.
I’ve been saying this for months, but for some reason, this platform still thinks that super boss casinos is one of the best and fairest come on turn it up!!
Ich fange an zu glauben, dass ich, egal welches Casino ich spiele, immer, aber immer, Probleme mit Abhebungen oder irgendetwas anderem finden werde. Während wer weiß, warum Einzahlungen in Casinos immer glatt wie Öl sind und niemals auf ein Hindernis stoßen. Ihr Geld kommt immer pünktlich an, während wir hart arbeiten müssen, um es zu bekommen. Jetzt habe ich 8 ausstehende Auszahlungen in Höhe von 500 €, die seit Tagen hängen bleiben, da dieses Casino mit einem Dropper zahlt und wenn Sie bezahlen, kommt das Geld nicht auf Ihrem Bankkonto an.
Ich habe eine einwöchige Abkühlung auf mein Spielkonto angewendet. Sobald sie mich bezahlt haben, werde ich auch das Konto in diesem Casino schließen und ich werde für immer mit diesen verdammten Casinos in Curacao schließen.
Ja, ich habe das Geld für zwei Abhebungen per Banküberweisung nicht auf meinem Bankkonto erhalten. Jetzt haben sie auch aufgehört, die anderen Auszahlungen zu zahlen, die ich seit letzter Woche anhängig habe.
Checked the complaint, thank you.
Just to clarify things a bit:
"On March 20 and 21 two withdrawals of €500 are marked as paid but I have not received the money in my bank account."
"Subsequently the two subsequent withdrawals were canceled by the casino due to technical problems related to the payment system. At least that's the reason the casino led me to believe."
Well to me it seems, the casino (as many others now) is dealing with technical problems bound to payment providers.
Since it has been 3 and 4 days now + plus the casino shared the technical issue with you, I guess it is just a matter of time one way or another.
As you said: "My last and only successfully paid withdrawal was on March 16th and it had entered my checking account the same day." Sadly, now the casino has a problem.
Let's hope they solve that soon!
I’ve been saying this for months, but for some reason, this platform still thinks that super boss casinos is one of the best and fairest come on turn it up!!
Hello Yoshy2323,
I think you have not mentioned the casino is going to suffer some technical-related withdrawal issues.
As you can see in Carsix79's complaint: "My last and only successfully paid withdrawal was on March 16th and it had entered my checking account the same day."
Since only players with issues come here and submit complaints or complain about the casinos, it truly may seem that almost every casino is bad.
The reality differs by experience, I'd say. I agree many casinos are painfully slow when it comes to the KYC, or withdrawals. Everyone can see that.
That's why we always advise players to check the users reviews and complaints alike, our rating does not include those factors.
Care to know why? Because even a good and fair casino falls into issues from time to time, happy players with good experiences simply can't be counted, while players with complaints can. Hence we lower the rating if the complaint ends as unresolved. Not ideal, I know.
Could you come up with a better solution?
Technische Probleme kommen immer dann, wenn sie zahlen müssen. Ich frage mich, was diese technischen Probleme bei einer Banküberweisung sind. Anscheinend haben nur Casinos sie. Wer weiß, warum man stattdessen per Banküberweisung bezahlt, es gibt keine derartigen Probleme. Geld kommt immer ungehindert zu ihnen.
Since I keep an eye on the situation in the global financial market - banking sector, I'd say the increased number of similar "issues" bound to any kind of payments goes in hand with the ongoing situation there. Do you know how many banks are in trouble seeing help from the local governments? Well, many. Have you heard about Credit Suisse? Now it seems Deutsche Bank is a bit nervous too. Plus additional restrictions were set to prevent money flow to "restricted territories" or intentionally hazardous countries" - this matter is related to the war in Ukraine and sanctions embarged on Russia. I'm convinced many casinos are desperate because such things are completely out of their reach still they need to keep all international payments working, so they don't lose customers. Sending money from the casino works differently than sending money to the casino, did you know that?
In general, when some intermediary banks get involved, the transfer can be complicated and delayed.
I hope this casino will find the solution soon!
Lassen Sie mich verstehen, was das alles mit meinem Fall zu tun hat?
Meine Auszahlungen wurden als bezahlt markiert, aber ich habe das Geld nicht auf meinem Girokonto erhalten.
Dann die Tatsache, dass die Banken in Schwierigkeiten sind, was hat das mit dem Geld zu tun, das von einem Casino per Überweisung überwiesen werden muss? Ist aus Superboss jetzt eine Bank geworden?
Nach Ihrer Theorie sollten alle Banküberweisungen weltweit gesperrt werden. Überweisungen erhalte und führe ich problemlos alle 2-3 Tage aus.
Außerdem glaube ich nicht, dass Italien als gefährliches Land oder Sperrgebiet bezeichnet werden kann.
Ich wiederhole hier, dass wir über Überweisungen sprechen, die als erledigt markiert sind, aber nie auf meinem Bankkonto eingegangen sind.
Ich möchte, dass meine Reklamation schneller bearbeitet wird.
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