nein,habe ich nicht mehr. ich besuche diese seite auch seitdem nicht mehr. ich wollte nur andere davor warnen. es gab ja in diesen casino noch mehr probleme. ich habe bereits 6x mein konto verifiziert. 3x direkt auf der seite und 3x über e-mail. jedesmal stand am ende aller eingereichten dokumente direkt auf der casino-seite: "ihr konto ist jetzt verifiziert,sie erhalten zur bestätigung eine e-mail".diese e-mail ist selbst nach der 6. verifizierung nicht gekommen. jedes mal wenn ich eine auszahlung machen wollte,stand dort: ihr konto ist nicht verifiziert! jedesmal verifizierte ich erneut und erhielt am ende diese info: ihr konto ist verifiziert. dadurch kamen die 6x zusammen. im livechat kam nur jedesmal die gleiche dumme ausrede: es ist möglich,dass die abteilung zur zeit überlastet ist und ich warten müsste. das ist jetzt 1/2 jahr her. und wie gesagt,bis heute keine e-mail. vor allen darum ist dieses casino für mich reiner betrug und ich kann nur jeden warnen,dort einzuzahlen.
Snatch Casino - generelle Diskussion (Seite 12)
It is really important to read the terms of every bonus or free spins beforehand to avoid all the issues. As Jaro said, it is nothing unusual that when it comes to some bonuses, there is always a maximum withdrawal set, especially for the free spins or no deposit bonuses.
Also, what comes to mind when you say that your verification email did not come is if you have checked and all the information is correct. Just in case, you know. The customer support should solve this kind of issue in my opinion, for sure.
Anyway, now that you have moved somewhere else, it probably doesn't interest you to try to fix the issue there, right? Hopefully, some other players will read your posts and take some information into consideration.
Ich sage es nochmal,ich habe insgesamt 6x alle geforderten Unterlagen komplett gesendet. 3x per E-Mail und 3x direkt auf der Casino-Seite. Auf der Casino-Seite stand jedesmal nach Einreichen der Dokumente: Ihr Konto ist jetzt verifiziert! Und selbst wenn etwas nicht in Ordnung gewesen wäre mit den Dokumenten,wäre es mir per E-Mail mitgeteilt worden. Aber ich habe von diesen Casino nie eine E-Mail bezüglich der Verifzierung erhalten. Diese Verifizierungen sind 1/2 Jahr her.Und schon allein diese Tatsache ist völlig unseriös.
Ja ich habe ein sehr seriöses Casino gefunden,in den alle Auszahlungen reibungslos und sofort bearbeitet werden und ich meine Gewinne innerhalb von 3-4 Stunden auf meinen Konto habe. Das nenne ich seriös und keinesfalls ein Betrugscasino,so wie dieses Snatch-casino und dessen Geschwister-casinos.
Trotzdem Danke für ihre Antworten.
Thank you for sharing. I am really glad that you found the right casino for you, and I wish you all the luck, always.🍀
Danke schön.
I have a update! I received all my money within 2 weeks after i opened the complaint on askgamblers. So case solved. Its really not the right way of treating people tho. We lose allot as gamblers in the long run, and the moment we then win, we have the rights to get paid as the terms say. This casino is offering good bonusses with limited payouts, and if they find anything you did wrong they will not pay! so make sure guys if you try this casino that you read all small letters. For me the case is resolved with a good ending. Luckely.
That is really nice and positive update, Thank you. I am glad you were able to solve it. If you ever need some help, our complaint team will be more than happy to help you out as well. Also, if you wish, you can write a review about this casino, describing your experience here 👈🙂.
Das Snach Casino hat alle Ausgaben an das Casino übermittelt, da sie Probleme damit haben, zu wenige Informationen übermittelt zu haben. Habe die Karte genommen und sie auf meinem Konto, meiner Postleitzahl, meinem Reisepass und meiner Kreditkarte gezeigt. Identitätsnachweis auf allem.
Was funktioniert nicht
I'm sorry; I'm having quite a hard time understanding the matter. Are you experiencing an issue? With the verification process, perhaps? What seems not to be working?
My apologies for so many questions, but I'd like to understand or even help, if that is possible.
hi, I have submitted all the verifications that the casino wants, I have submitted them and everything is from today and yesterday, so the information are fresh
trying to withdraw money 
i have givning them evertong from zip code , bank info, passport, bill, a foto from my credit card but they are not satisfied. and sends me back with photos that I presented
Hello. I'm sorry, but I still do not understand what the issue is exactly. Your account is fully verified, and the casino still needs some additional documentation from you. Is that right? Sometimes the reason for not accepting documents could be that they are in the wrong format or even of bad quality.
May I ask, when exactly have you started this whole process? If you feel that our complaint team could be of any help, please let us know, and we will look into this issue and hopefully find a solution for it soon.
that's what's strange, I got approved first. but still I'm not allowed to withdraw the money as they want additional information about me that I have to upload and show.
trying to upload the photos but it doesn't work. but as I understand you are wondering why I started the whole process.
As I have explained, I have shown everything that is wanted the photos are new but they won't let me withdraw my money isn't this a rogue casino and how can I get help
can't upload anything to this forum now.
Hello All,
I would like help to get my current balance paid as soon as possible. I started withdrawing my winnings almost two weeks ago but so far they have only been willing to transfer €500 twice with great difficulty. I now have a balance of €6500 and I don't want it to wait months to pay me out the whole balance. Of course, my account is fully verified.
Why they doing this? How to accelerate the process? According to their terms and conditions they should proceed €1500/day. Thank you in advance.
If you'd like the help of our complaint team, please do not hesitate to submit a complaint, and they will have a better look into this issue of yours. Just use this link to do so, please. If you have some more questions, or you need an assistance, we'll be here to help.
Also, is the forum working for you now? There were some technical issues for a while.
Hello All,
I would like help to get my current balance paid as soon as possible. I started withdrawing my winnings almost two weeks ago but so far they have only been willing to transfer €500 twice with great difficulty. I now have a balance of €6500 and I don't want it to wait months to pay me out the whole balance. Of course, my account is fully verified.
Why they doing this? How to accelerate the process? According to their terms and conditions they should proceed €1500/day. Thank you in advance.
Hello. Has the casino given you any explanation about this, perhaps? If the maximum cash out is €1500 per day, as you say, they should honor that. I can see in our review of this casino this, though:
Try to get in touch with the support of the casino, and if you'll need our complaint team to intervene, please let us know.
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