Auszahlungsmethoden sind selbst auf elektronischen Karten sehr langsam und um die Sache noch schlimmer zu machen, können Sie, falls eine Auszahlung drei Tage lang in Bearbeitung ist, nicht nur keine weitere Auszahlung vornehmen, sondern die Auszahlung stornieren, mit der Sie in die Kassen des Casinos zurückkehren. Unmöglich, einen Euro von diesem Casino zu nehmen
Hello,
it's normal that you can have only one active withdrawal at a time.
Have you managed to get your winnings, please?
Those 3 days you mentioned does it contain the KYC verification, please?
In Spain you withdraw immediately and in minutes the money is on your card, and you play again or not.
You can not continue playing with pending withdrawals that last forever, from my point of view this type of strategy of some casinos drives away real players
thank you
Hello,
it may be. I'm still wandering were you able to withdraw or are you still waiting, please?
I canceled my account for life for the reason already stated
Withdrawals should not be subject to the player having the option to decline and lose again. They are two business days, but if it is a Friday it is 4 days
Jesus
I'm canceling the topic
The issue is the following:
I deposit the money, at this time everything OK
I won money without bonus deposit and now casino not aprove my withdraw of 340€.
Always you try withdraw you need to wait 2 work days, for casino keep reject the ammount of my withdraw.
I create account in this casino and chat not support and emails answers slow...really bad....
is the 6th time i try withdraw my money
Hello,
since submitting withdrawals over and over again got you nowhere, I'd rather focus on finding the cause of those rejections. Do you have any idea what is wrong? Asking the casino sounds like the easiest step.
Maybe your account has not been verified yet. 🤔
Kindly reply to your complaint here too.
Ich habe Probleme mit der Auszahlung. Ich warte seit dem 14. Februar
Hi, does the casino communicate with you? Are you already verified in the casino or is it your first withdrawal? This might be also the reason why it takes more time than usual.
Sag mir, wie lange es dauern wird
You should ask the casino in the first place. As Daniel mentioned, the length of the process depends on the situation.
Are you in touch with the casino? Have you ever successfully withdrawn there before?
Let us know.
Fast jeden Tag chatte ich mit ihnen und sage mir morgen und morgen
I take it you are already verified now, aren't you?
I fully agree with Petronela when she wrote:
"I fully understand your frustration, rasate1. However, I will set the timer for additional 6 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience."
Hallo! Ich möchte Sie darüber informieren, dass ich die Zahlung erhalten habe
See? It just needed a few more days. Congratulations 🙌👍 and thank you for coming back!
Danke euch allen
The complaint team is always happy to help.
Even though I hope you won't need another complaint, visit us if you like. Every honest experience are most welcomed 😁
Hey, I am waiting since 04th of March for my withdrawal of 5000 EUR. I already completed online KYC process and needed to send first a picture of the front and back of my credit card (only first 6 and last 4 digits, and back without ne CCV code). Afterwards they said they reviewed the documents but I should send a selfie with my ID card holding. Did that. Now I do not have any response since 4 days unfortunately. The chat does answer me, but only overtime the same that they will take care of my withdrawal as soon as possible and I do not need to worry about.
Do you think I will get my money?
Hey there.
If you pass the verification successfully and have accumulated your winnings in agreement with all terms and rules, I'd say you should be fine. The first withdrawal usually takes more time because the casino must check your whole gaming history and so on. Furthermore, you won a nice sum, and it sometimes affects the speed of the process too.
Try to stay patient and collaborate with the casino. Don't hesitate to remind the support occasionally, and let me know how it goes!
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