QuickWin Casino - generelle Diskussion (Seite 13)

Hello, I saw that you managed to start a complaint, which was definitely a good step. Our team will investigate the situation and try to help you. I hope we can do that, because casinos should take these situations and requests seriously and not lightly. When you wanted to close your account what was their reaction ? What did they say to you ? 

Hello

I wrote to the Quick Win live chat again last night and explained that I had now lodged a complaint. Less than a minute later I was kicked out of the chat and can no longer log in (the administrator deactivated it).

So my request has finally been granted. It's just a shame that it didn't happen the normal way.

My problem with Quick Win is now solved.

Thank you

Oh,

Thank you for the good news; at least you can forget about this awful experience and move on.

Will you be interested in looking for another casino, I wager? 🙂

Hi everyone, I have problems withdrawing my balance on QuickWin. I set the withdrawal method visa and it bounced 3 times. Now I tried with the international bank transfer, the game account does not require any necessary verification.

Salve a tutti, ho problemi nel prelevare il mio saldo su QuickWin. Imposto il metodo di prelievo visa e mi è rimbalzato ben 3 volte. Ora ho provato con il bonifico internazionale, l’account di gioco non mi richiede alcuna verifica necessaria.

Hello,

I think it's important to reach out for the support asking them for advice. For instance, do you know why the visa option failed three times in a row?

Have spotted any pup up sayin what went wrong? I'm trying to say the best option is always to ask the support.

Try that, please, and let us know how it goes.

I contacted support and they told me it's a provider issue.

Ho contattato il supporto e mi hanno detto che è un problema di provider.

Hello,

this explanation makes sense to me. What about the banking transfer, is it in progress? If you have any issues with the wire transfer, I would suggest asking them to come up with a working spare option.

Please let us know how things are going as we would like to see you get paid.

Hi, is this a serious site?

Ciao, è serio come sito?

Hi. Feel free to read all the relevant information about the casino here, and read also the user reviews, which are a bit mixed, so you need to make your own opinion. The safety index is pretty well, though, and the casino is pretty good in solving the complaints as well.

Are you thinking about joining this casino?

Is quickl win casino scam

Hi, is that a question or a statement? Did something happen to you in the casino why are you writing? Can you please describe your current situation better?

Hi on 09/17 I wrote to Quickwin support inviting them to close my account because I was playing above my means without controlling myself, in response they loaded a bonus on my account and put me in contact with one of their workers on telegram and in the following months I wrote several times to close my account but on the contrary they only loaded more bonuses and I continued to play without limits, I would like to ask if there was something I could do, thanks and have a good day

Salve in data 17/09 scrissi al supporto di quickwin invitandoli a chiudermi l’account siccome stavo giocando al disopra delle mie possibilita senza controllarmi, in risposta mi caricarono un bonus sull’account e mi misero in contatto con un loro lavoratore su telegram e nei mesi successivi scrissi svariate volte per chiudere il mio account ma al contrario mi vennero solo caricati piu bonus e io continuai a giocare senza limiti, vorrei chiedere se ci fosse qualcosa che potrei fare, grazie e buona giornata

Hi.

I am sorry that the casino wasn't able to close your account yet. Let me ask you, though, what reason for the closing of your account you stated, please?

It is very important to clearly write the reason, because if you just tell them that you'd like to close your account because, let's say, you don't want to play anymore, it is logical that they will try to keep you there.

A different situation is when a player says that he needs to close the account due to the gambling problem, of course. In this case, the casino should close it right away to avoid any future issues that could happen to this player.

Do you see the difference there? 🤔

Let us know, please, what your reason was, and then we will see what can be done, and hopefully we'll be able to solve it out.

We'll wait for your reply.

He quoted all the messages verbatim:

17/10

hii, I will be happy if it will be possible to close my account

28/10

please ban my account

22/11

ban my account pls

all the replies to these messages were bonus/cash back

thank you and I hope to hear from you

Le citò testualmente tutti i messagi:

17/10

hii, i will be happy if will be possible close my account

28/10

please bann my account

22/11

bann my account pls

tutte le risposte a questi messaggi furono bonus/ cash back

grazie e spero di avere sue notizie

I forgot to write that in response to message 17/10 they asked me why they wanted to ban me and I replied "In this period I start playing more than I can afford and it is better for me to get a brake from gambling"

ho dimenticato di scrivere che in risposta al messaggio 17/10 mi chiesero il perché di volermi bannare e risposi "In this period i start play more of what i can afford and is better for me get a brake from gambling"

Hi there.

It's great that you informed the casino that you felt you spent far too much and that you could not control your passion.

If you only say, "please ban my account" the human on the other side of the screen has no idea about your worries. Instead, he does what he can to avoid losing a loyal customer.

With all due respect, it will be better to consider a permanent self-exclusion.

Some casinos state in the rules that the strict instruction concerning account closure. Has this casino something like that? I wonder whether you have been chating with a bot; these days it may happen very easily 🙁

To be certain, though, I think it would not hurt to submit a complaint against the casino; at least our experts have a chance to investigate.

This link leads directly to the complaint feature 👈

Don't worry, we will be here to help you if you come across any doubts.

Hello, did you also get to explain why it takes so long? We give the casinos exactly this time horizon to pay the player. 

Was it necessary for you to verify or not? Did you play with the bonus or not?

However, I saw that you managed to submit a complaint and our team will look into the whole case. We'll see where it goes and if and when you get the money. I'd like to get this resolved as soon as possible but I won't get ahead of myself.

If you have any news, feel free to share it with me.

I see, then starting a complaint was a good step and I hope we can help you. Sometimes it can take a while but the casino should always explain what's going on instead of just giving you a different timeframe all the time. 

Anyway, we will have to wait for further developments.

Good luck. ☘️