vor 1 Jahr
Hello there,
sadly it happens. I hope the issue will be resolved soon. Let us know when it's done, please.
MyStake Casino - generelle Diskussion (Seite 5)
vor 1 Jahr
Hallo, ich habe ein negatives Ergebnis für den Wohnsitznachweis erhalten, ich habe eine E-Mail an kyc geschrieben und in der Zwischenzeit kann ich nicht erneut versuchen, den Wohnsitznachweis zu senden, wie kann ich das tun?
Automatische Übersetzung
vor 1 Jahr
Hi there.
So the document you sent as proof of residence has been rejected, right? Well, I guess that you should ask the casino what seems to be wrong with it, are you sure you sent exactly the proper document the casino had asked you for? It's very important 🤔
vor 1 Jahr
Hallo, ich versuche seit über 3 Tagen, mein mystake-Konto zu verifizieren. Da ich nicht wusste, dass es auch notwendig war, den Wohnsitz zu überprüfen, habe ich den Personalausweis verwendet, um die Identität zu überprüfen, und jetzt habe ich Probleme, ein Dokument zu finden, um den Wohnsitz zu überprüfen. Ich habe zwei verschiedene Kartenabrechnungen ausprobiert, aber die Überprüfung wird immer abgelehnt. Ich habe gesehen, dass es einige ähnliche Threads auf dieser Seite gibt, die gelöst wurden. Kann mir jemand helfen?
Automatische Übersetzung
vor 1 Jahr
Hello,
just to understand the situation correctly, do you currently live in a different country/address than the one that is provided on your IDcard or equivalent document?
Normally a sort of utility bill is accepted as proof of address. I would ask the casino which document they need to verify you, or what seems to be wrong with the card - bank statement.
For example, my banking statement shows the bank's credentials as well as my full address - my permanent residence, which is the same that the one on my ID card - so it's confirmed. However, I do not currently live at my permanent residence address, so the utility bills show a different address.
Is this the case maybe?
I'm sorry to say that, but we allow casinos 14 full days to complete the verification and send the money. Meaning, you are welcome to submit a complaint, but you'll also have to wait till the allowed period ends.
Let me know how you're faring soon.
Bearbeitet durch den Verfasser vor 1 Jahr
vor 1 Jahr
Hallo, in keinem Fall stimmt meine Adresse mit der auf dem Dokument überein.
Automatische Übersetzung
vor 1 Jahr
Well, this should cause the problem.
I would ask the casino what document is necessary in this case. I'm sorry you have to wait these 14 full days, but I would try to find the solution on my own, till the period runs out.
Can you try that, please?
vor 1 Jahr
Hello Radka,
I just asked to open my complaint again.
The problem with mystake they have blocked my account for investigation since September 5, 2022. They set the date of December 23, 2022 to give the results then they extended for a week and until today I don't have no answer. It is shameful
vor 1 Jahr
Hello there,
that is truly an unbelievably long investigation... You did the right thing, and I hope we will get some feedback from the casino. My fingers are crossed! 🤞
vor 1 Jahr
I think it's still ridiculous that we come to this, they don't answer and promise things without keeping their words.
I hope casino guru will quickly reopen the complaint
vor 1 Jahr
Have you already informed Matej, please? If not, kindly do so, would be good to send him the statement right away.
vor 1 Jahr
The problem is solved Radka so please don't open the complaint here thanks ❤. You re great person always here
1
vor 1 Jahr
Hello Nackezer,
so you got all the winnings in the end? That's great, my best congratulations!🎉🎉
I hope that this was the longest withdrawal issue, and will not be repeated...
Stay well, and visit us with your (better) experiences 😉
vor 1 Jahr
Guten Morgen, nachdem ich das Problem mit der Aufenthaltsbescheinigung gelöst habe, habe ich ein Problem mit der Auszahlung. Kurz gesagt, ich habe gestern Abend die Auszahlung vorgenommen. Heute Morgen erhielt ich eine E-Mail von der Unterstützung, in der mir mitgeteilt wurde, dass ich die Identität von zwei Kreditkartennummern überprüfen musste Kredit die nicht mir gehören, ich habe den Kundendienst kontaktiert und gesagt, dass diese beiden Kartennummern nicht mir gehören, und jetzt warte ich auf ihre Antwort. Wissen Sie, wie ich mich bitte verhalten soll?
Automatische Übersetzung
vor 1 Jahr
Hello,
since I'm not sure what has happened I feel that the best you can do now is to cooperate with the casino and wait for a reply.
There is always a chance that kind of human error occurred and there will be no issue with that later.
Just to make sure that all is ok, let me know as soon as the casino updates you, please.
vor 1 Jahr
Hallo, ich habe versucht, von meinem mystake-Konto abzuheben, erst nachdem ich gemerkt habe, dass ich nicht verifiziert bin, und dann habe ich die Wohnsitzverifizierung versucht, leider konnte ich sie nicht abschließen, weil ich nicht mehr als ein Foto anhängen konnte.
Jetzt wurde mir gesagt, ich solle eine E-Mail an das Support-Team schreiben (kys@mystake.email), was ich auch getan habe, aber immer noch nichts bekomme.
Kann mir jemand helfen? Ich wäre sehr dankbar.
Schönen Tag
Automatische Übersetzung
vor 1 Jahr
Zur Verdeutlichung hänge ich ein Foto an
Automatische Übersetzung
vor 1 Jahr
Hello,
even though I do not know what the app is saying (can you paste the text to the post directly, please), I think it was a good idea to follow the suggested email address. Make sure you used the correct one "kyc@mystake.email"
It just possibly takes some time to respond to your email, I'd say. Give it a few more days and let me know about the progress.
Bearbeitet durch den Verfasser vor 1 Jahr
vor 1 Jahr
Hi,
First of all thank you for the support, now I'd like to share you the answer the casino sent me. (I'll paste it here)
---------‐------------------------------------------
Greetings,
Thank you for contacting us.
Please note that the only way to verify your document is via the website.
Please provide a valid proof of address. It should meet the following requirements:
it could be either a utility bill, bank/credit card statement, tax invoice, or another government-issued residential statement/certificate which is no more than 3 months old.
Please note that we don't accept screenshots, mobile phone bills, medical bills, purchase receipts, or insurance statements.
You can use your ID document as proof of address if it contains your home address information. But in this case, you will need to provide another ID document as your proof of identity. You can't use the same document to prove both your address and your identity.
Best Regards,
----------------------------------------------------
So, I've got a few questions, I have only one ID document and it shows the residence address but at the same time it is my only ID document how can I verify my residence if every government-issued residential statement I have are not in my name (I live with my parents) and also how could I l send them the documentation without taking photos? should I scan the documents? Maybe I can use the bank/credit card statement for the residence address verification? but I don't really know what it means for it.
Sorry for the messy text but I really don't want to get it wrong this time.
I look forward for your response and thank you so much for your time.
vor 1 Jahr
My partner has used my details to open an account at Mystake and deposited over £1,000 of my money. This site is not registered in the UK so I believe it shouldn’t accept customers from the UK. My details are registered with GAMSTOP as he has done this previously and I do not gamble. If I email them am I likely to get a refund?
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