Hello there.
I'm sorry the balance was lost. I just want to add that I moved your post to this "official" casino thread simply because a month ago a registered casino rep responded to another player. So, said to myself - there is a chance you might get a reply too.
As for now, thanks for sharing the experience with us.
Dieses Casino ist eine Schande. Hoffentlich lassen die Leute, die Erfahrungen wie unsere gemacht haben, dies in den Bewertungen widerspiegeln, damit das Casino den Ruf erhält, den es verdient, und andere Spieler abweisen.
Hello,Fabrizio! We are very sorry for your experience. It is important for us that the players have only a positive impression of gambling with us.
Currently, I can see that there are no funds left in your account, and you have also decided to close your account. However, if you have any further questions, feel free to reach out to me, and I'll be happy to assist you.
Wenn ich Sie wäre, würde ich eine Beschwerde in der entsprechenden Rubrik und die entsprechende negative Bewertung in der Casino-Bewertung abgeben (das sind Ihre einzigen Waffen).
Viel Glück mit diesem Mafia-Casino
Entschuldige vielmals.
Meiner Meinung nach ist CasinoGuru bei der Bewertung dieses beleidigenden Casinos zu großzügig.
Auszahlungen verzögern sich, sodass Sie am Ende Geld verlieren, Auszahlungsmethoden verschwinden, es Wochen dauert, das Konto von Spielern mit Problemen zu schließen usw.
Sie sollten die Spieler stärker schützen.
Viel Glück, Sergio.
Hello! We deeply apologize for not meeting your expectations. We understand that this is not the level of quality we strive for. In order to assist you further and provide you with more information, please kindly provide us with your account number. You can find this information by clicking on the "My Account" button located in the top right corner of our website.
Dies ist die Standardantwort auf alle Probleme.
Du willst, dass die Leute denken, dass dir die Probleme der Spieler am Herzen liegen, aber dann tust du nichts.
Sicherlich haben sie Sie bereits über das Internet auf dieses Problem aufmerksam gemacht, und Sie haben es ignoriert, und jetzt, wo es an die Öffentlichkeit gelangt ist, tun Sie so, als würde es Sie interessieren
Hello Julio,
I'm a representative of MegaPari's reputation management department. I have noticed your numerous messages here and there on the forum.
I recall that you made a complaint regarding the refund of your losses. Although we were unable to refund you in your case, you were able to contact the CG team and rely on their decision. As you know, the CG team is an impartial team, and they lowered the MegaPari rating as a result of your complaint. I know you insisted on it.
Now that your complaint is closed, it is distracting for other players to receive your comments. Every case is different, and we cannot get a clear picture of what happened from a quick review on the forums. Our Reputation Managers look into each case and conduct a thorough investigation.
I kindly ask you not to bring panic to the thread and let our team resolve the case.
P.S. If you would like to continue a conversation with me or our team, please contact us at customer.claims@megapari.com.
Ich spiele seit mehr als 15 Jahren in unzähligen Casinos. Ich habe bei den meisten davon Geld verloren und mich nie beschwert, ich gehe davon aus, dass das Teil des Spiels ist. Aber was Megapari tut, kommt mir beschämend vor. Ich habe viele Kommentare zu Ihrer Vorgehensweise gelesen und finde sie beleidigend.
Da es sich um ein Forum handelt, kann (und werde ich dies auch weiterhin tun) ich meine Meinung zu diesem Casino äußern.
Alles Gute
Hello Julio,
I'm a representative of MegaPari's reputation management department. I have noticed your numerous messages here and there on the forum.
I recall that you made a complaint regarding the refund of your losses. Although we were unable to refund you in your case, you were able to contact the CG team and rely on their decision. As you know, the CG team is an impartial team, and they lowered the MegaPari rating as a result of your complaint. I know you insisted on it.
Now that your complaint is closed, it is distracting for other players to receive your comments. Every case is different, and we cannot get a clear picture of what happened from a quick review on the forums. Our Reputation Managers look into each case and conduct a thorough investigation.
I kindly ask you not to bring panic to the thread and let our team resolve the case.
P.S. If you would like to continue a conversation with me or our team, please contact us at customer.claims@megapari.com.
Allow me to step here for a moment.
There are several points I must clear up from my point of view as an admin.
If you are willing to try, there is no problem to take the time to explain what has happened.
Hence I found this part of your post inappropriate, at best:
"Every case is different, and we cannot get a clear picture of what happened from a quick review on the forums. "
So, I'll do that for the sake of all:
Quoting from the complaint - freely available here:
"Regrettably, the casino team remains convinced that you are not a problem gambler based on your behavior after you informed them about your issue. They do not believe that a problem gambler would continue with deposits, withdrawals, and discuss bonuses.
However, the casino.guru team believes that the self-exclusion process for problem gamblers in Megapari casino is insufficient. When you informed the casino team about your gambling problem, they should have closed your account as soon as possible. Acknowledging and informing someone about such an issue is a difficult step, and it should not be evaluated. We believe that simply providing the information is enough.
Moreover, when there was a discussion about delayed self-exclusion and many losses, the casino representative encouraged you to play and offered you a bonus, indicating that their processes certainly need improvement.
Based on the above information, I believe your issue is justified, as the casino could have handled the situation better. Unfortunately, the casino team does not share our opinion, and their decision is final. Therefore, I am closing the case as 'unresolved.' Alternatively, you can file an official complaint with the licensing authority of the casino. I am happy to assist you with this; please reach me at the email address below. Please note that this complaint will affect their reputation on our website."
Taking this into consideration, it is unprofessional at best to say:
"As you know, the CG team is an impartial team, and they lowered the MegaPari rating as a result of your complaint. I know you insisted on it." or "Now that your complaint is closed, it is distracting for other players to receive your comments."
If you want o make things better, ask the complaint to be reopened and then resolve it fairly.
All players are free to speak up about their opinion and experiences - which is exactly this case. You are not here to "advice" players on this subject. Please keep that in mind.
I really hope you will think about the meaning of my words. We only mean aim to keep this place neutral and open for all.
Stay well.
Thank you for your account ID. We will investigate and get back to you as soon as possible. In the meantime, we suggest you take your concerns to the complaints page https://casino.guru/megapari-casino-player-is-unable-to-withdraw-his-winnings
The CG team has also asked you a few questions to help process the complaint. Let's have a dedicated communication channel and involve the CG team as you have already opened a complaint.
Hi Radka! This was about Sergio's case:
"Every case is different and we cannot get a clear picture of what happened from a quick review of the forums. "
We agree with your decision. Although we have different opinions on what is "fair" in this case. We have reviewed Julio's complaint and made our final decision. It's also available in the complaint.
>If you want to make things better, ask us to reopen the complaint and resolve it fairly.
Your comment is noted. We just don't want players to be influenced by other people's experiences when their complaints are being dealt with immediately.
Ein Forum dient genau dazu, Erfahrungen zu kommentieren, um anderen Spielern Orientierung zu geben. Du bist keiner, der zensiert.
In meinem Fall habe ich Ihnen Dutzende verzweifelter E-Mails mit der Bitte um Hilfe geschickt, damit Sie mein Konto schließen und mich auslachen.
Du hast mein Leben auf wirtschaftlicher, familiärer, emotionaler und beruflicher Ebene zerstört. Ich denke, ich habe es mir verdient, meine Meinung über Sie zu äußern.
Hi there!
Thanks for your feedback.
On the other hand, we see all submitted complaints as a good source of information thus we actually recommend all players to browse those from time to time. To learn from others' real and true experiences.
All complaints are free to browse 24/7. Aside from your approach, we want players to be influenced if it means keeping them safer.
I hope you understand.
Please note, in no way is this about censorship. We care about the players right now, namely solving Sergio's problem. That is what our comment was about.
Nun, gehen Sie zu Sergio, wenn Sie seinen Fall lösen wollen, nicht zu meinem Kommentar
Hello once again, please stay in touch with us in the complaint section. We are sorry for your situation, I have asked several departments to take an immediate action.
Hallo, jemand von Megapari hilft mir dabei. Astropay hat mir nie den Cashback ausgezahlt und in dieser E-Mail steht heute, dass ich Sie kontaktieren muss. Ich füge die Erfassung Ihrer E-Mail und die Werbeaktion bei, die ich beanspruche 
Hallo, jemand von Megapari hilft mir dabei. Astropay hat mir nie den Cashback ausgezahlt und in dieser E-Mail heißt es heute, dass ich Sie kontaktieren muss. Ich füge die Erfassung Ihrer E-Mail und die Werbeaktion bei, die ich beanspruche 
Sie müssen angemeldet sein, um einen Beitrag zu veröffentlichen..
Kostenlose professionelle Weiterbildungskurse speziell für Mitarbeiter von Online Casinos, die sich auf die Erfahrungen aus der Branche stützen, und die auf die Verbesserung der Spielerkenntnisse und auf einen fairen und verantwortungsvollen Umgang mit dem Glücksspiel abzielen.
Diese Initiative haben wir mt dem Ziel gestartet, ein globales Selbstausschlusssystem zu schaffen, das es gefährdeten Spielern ermöglicht, ihren Zugang zu allen Online-Glücksspielmöglichkeiten global zu sperren.
Diese Plattform wurde geschaffen, um all unsere Bemühungen einer breiten Öffentlichkeit zu präsentieren, damit unsere Vision einer sichereren und transparenteren Online-Glücksspielbranche auch in die Realität umgesetzt wird.
Ein anspruchsvolles Projekt, dessen Ziel es ist, die größten und verantwortungsvollsten Unternehmen im Bereich des iGaming auszuzeichnen und ihnen jene Anerkennung zukommen zu lassen, die sie auch verdienen.
