Hallo Daniel, ich weiß nicht, ob du mir helfen kannst, ich habe Probleme mit Jokabet
Hi, what happened to you in the casino and what problems occurred. Could you please describe the situation more so we can try to help you ?
Bis vor ein paar Tagen dachte ich, das Problem läge bei mifinity, jetzt konnte ich diese Seite verifizieren und dann fragen sie mich in Jokabet nach einer Verifizierung, ich habe seit Sonntag per Chat mit ihnen gesprochen, zuerst haben sie mir nichts gegeben Ich habe die Möglichkeit, eine Auszahlung per Banküberweisung vorzunehmen, und jetzt, da ich sie nicht mehr habe, kann ich das Konto nicht verifizieren, die Kontoverifizierung wurde gesperrt und mir wird mitgeteilt, dass ich es nicht noch einmal versuchen kann, wenn ich meinen Ausweis korrekt hochgeladen habe ...
Hmm and did the casino give you any answer as to why this is happening and you can't complete the account verification ? Have you tried asking ?
Ich kontaktiere seit Tagen ihren Chat und sie senden es nur an den Support, sie sagen mir, dass ich eine E-Mail mit der Lösung erhalten werde und nichts ankommt... und ohne Verifizierung des Kontos kann ich nichts abheben...
And how long has it been since you couldn't verify ? It's certainly not nice if you don't have an answer, because it would definitely be helpful to you and other players as well.
Anyway, let me know so we can try to help you, because I can feel the complaint in the air. On the other hand, I'd be happy if everything was resolved without any problems and you didn't have to deal with anything like that. I will wait.
Hallo, wollte nur mitteilen das die mittlerweile eine lizenz haben.
Thank you for the useful information. I was looking at the page as well and it looks like that's the case. I gave it to my colleague in our data team to check, so if he verifies it and it is so, he will change it on our page.
Anyway, are you playing in this casino since you found out that the casino is licensed ? 🙂
Hello, no, I'm not currently playing there. The people in support said that it is allowed for German players. But you cannot register there from Germany. And I even believe that the casino is related to the Cryptoleo, Ninecasino betonred casino etc. And these are actually very good and well-known sites
Hi, I haven't found any relevant relationship between Jokabet Casino and the ones mentioned by you. But thank you for your information about the license, because we have already added it to the casino overview. Good luck.🙂 ☘️
Hi
Been playing with Jokabet for a while . No great problems up to now . However I was playing this morning and withdrew £1500 , my log in details have not changed at all under my email address . I am now unable to sign in and all trace of me having an account has suspiciously disappeared. On the chat function , which I have used very successfully on numerous occasions before , I gave them my email address so they can find me and solve the issue but surprisingly all evidence of me existing or an account with that email has disappeared in the space of 3 hrs . I have had winnings sent to my UK bank account on numerous occasions and there was no problem depositing £500 GBP this morning . Problems only arose once I had submitted withdrawal . I have had no problems up to now and payouts have been smooth . I have no emails from them to say there is a problem and the live chat team refuse to help me as the email address for my account is "not showing any account " - can you help as I have a feeling I m being noodled with me being erased and never existed
Hi, I find it strange how your entire account can suddenly disappear. There was no reason for this, the casino didn't find any data or anything like that ? I find it especially strange if you say that you deposited today.
However, I think in such a case I would file a complaint and our team would try to help you. I'm not sure how such a situation could have arisen and I hope we can help you somehow.
Will you try ?
Can anyone advise how to complain about jokabet casino
I can.
Browse this thread, please, surely you'll find a few links. May I know what happened to you there?
Maybe I can spare you some time wondering about the complaint 👈😉.
Hi
joined casino and started to deposit, I verified my account using my UK licence. Checked reviews and noticed they don’t accept players from Uk, which is probably why my deposits were going to different merchants. Spoke to live chat who at first said UK players can play then changed it saying no they can’t. Then shut my account, I have requested my losses back but they just keep quoting there T&C.
i submitted a complaint to curaçao e gaming about 3 weeks ago and still not heard anything 🤷♀️
Hi, I'm sorry you got into such trouble. When it comes to complaining to the authority, it usually takes a while to get a response.
Anyway, do you have any screenshot of the casino telling you it's ok to play there and then calling it off ?
I thought you could file a complaint here on this link with us if you were interested and we could see if we can help you.
Let me know if you go ahead and file it.
hi
yes I do have screenshots, but don’t know how to upload on here 🤷♀️Not very computer literate.
do you think I have a good case?
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