vor 2 Wochen
Das ist, was Sie denken, oder besser gesagt, das ist, was sie Ihnen gesagt haben, damit sie den Fall abschließen, aber sagen Sie mir genau, wie viel Geld Sie auf dem Bild sehen, das ich gepostet habe. 
Automatische Übersetzung
BC.Game Casino - generelle Diskussion (Seite 16)
vor 2 Wochen
Nun, laut ihnen sagen sie, dass ich nicht der Eigentümer meines Kontos bin und dass die Überprüfung nicht erfolgreich war, weil es ein anderer Eigentümer ist und Sie sich aus Sicherheitsgründen nicht sperren müssen. Ich gehe, verdammte Hunde, die an BC verkauft wurden
Automatische Übersetzung
vor 2 Wochen
Why was the complaint closed immediately without providing evidence? They didn’t even give you the floor to speak in your own defense? We waited a month for a response from the representative, he apparently did not know what to answer and perhaps decided to pay off? how else should I think
vor 2 Wochen
It was explained to you in the complaint thread why they actually closed the complaint: "After gathering and reviewing all the necessary details, we are closing this complaint as unjustified due to the currency exchange rate arbitrage. The vast majority of your initial significant winnings were considered invalid for this reason, and therefore. you are definitely not eligible to withdraw winnings accumulated in such a (illegitimate) way.
The casino acted in accordance with its terms and conditions. There was basically no other way how it could have ended. If your previously successfully withdrawn winnings were accumulated the same way as the disputed winnings, you can be only glad and happy you managed to withdraw them.
If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by."
Did you try to contact the authority regarding this?
vor 2 Wochen
Das ist, was Sie denken, oder besser gesagt, das ist, was sie Ihnen gesagt haben, damit sie den Fall abschließen, aber sagen Sie mir genau, wie viel Geld Sie auf dem Bild sehen, das ich gepostet habe.
Automatische Übersetzung
vor 2 Wochen
Of course, if you believe that you have enough evidence to reopen your case, please do so, and our team will gladly look at it.
vor 2 Wochen
Nun, laut ihnen sagen sie, dass ich nicht der Eigentümer meines Kontos bin und dass die Überprüfung nicht erfolgreich war, weil es ein anderer Eigentümer ist und Sie sich aus Sicherheitsgründen nicht sperren müssen. Ich gehe, verdammte Hunde, die an BC verkauft wurden
Automatische Übersetzung
vor 2 Wochen
May I ask what do you mean exactly, please? That your account actually belongs to another player? Didn't you pass the verification process?🤔
I'm a bit confused now, to tell you the truth.
vor 2 Wochen
Das Konto gehörte immer mir, nur ein Link, der im BC-Games-Chat geteilt wurde. Ich öffnete ihn und er führte mich zu einem Telegramm-Bot, in dem mein Konto gehackt wurde. Ich bat den Support, mein Konto zu sperren, und es dauerte Tage, bis sie mir glaubten. Am Ende taten sie es und gaben es mir nie zurück. Jetzt ist mein Konto ohne Boden, da meine E-Mail nicht verknüpft ist und ich versuchte, mich mit der Nummer anzumelden, die ich verknüpft hatte, aber ich wurde um eine Überprüfung gebeten, die sie nicht akzeptieren, und trotz der Tatsache, dass ich Beweise vorlegte, sagte derjenige, der meinen Fall bearbeitete, dass ich ein Betrüger sei
Automatische Übersetzung
vor 2 Wochen
Now new information has appeared, it turns out that I was not involved in currency rate arbitrage, but on their website there was supposedly a technical error, as a result of which my 4,000,000 rubles became unavailable, although I am sure that I won everything fairly
vor 2 Wochen
Your representative told me by mail that he is no longer going to respond, excellent decision
vor 2 Wochen
Das Konto gehörte immer mir, nur ein Link, der im BC-Games-Chat geteilt wurde. Ich öffnete ihn und er führte mich zu einem Telegramm-Bot, in dem mein Konto gehackt wurde. Ich bat den Support, mein Konto zu sperren, und es dauerte Tage, bis sie mir glaubten. Am Ende taten sie es und gaben es mir nie zurück. Jetzt ist mein Konto ohne Boden, da meine E-Mail nicht verknüpft ist und ich versuchte, mich mit der Nummer anzumelden, die ich verknüpft hatte, aber ich wurde um eine Überprüfung gebeten, die sie nicht akzeptieren, und trotz der Tatsache, dass ich Beweise vorlegte, sagte derjenige, der meinen Fall bearbeitete, dass ich ein Betrüger sei
Automatische Übersetzung
vor 2 Wochen
Hello,
Has this occurred again, or is this related to your previous complaint, please? I'm a bit confused too, to be honest.
in any case the complaint ended like this:
"Dear gudeliamondragon64,
I spoke with the casino representative in a private conversation and he assured me their team is working on a solution to restore your account.
Since we believe the true nefarious party is not the casino but the perpetrator of the scam, we can't penalize the casino. Since your account was presumably closed without any withdrawable balance we'll close the complaint as rejected. I hope similar issues avoid you in the future. Thank you for your understanding, I am sorry we could not be of more help on this occasion.?
vor 2 Wochen
I'm sorry, but from what I have gathered from this ongoing discussion, everything has been said. If you had quite similar conversations with others through emails, I imagine they also have little to add.
Here on the forum we usually say: if you have new associated information, provide them all to the complaint handler and ask for the reopening. With all honesty though, I feel we are behind this phase. In any case, admins on the forum are not involved. We can't reopen the compliant for you.
This is the end.
vor 2 Wochen
Ich hoffe, das Casino sagt Ihnen auch, dass mein Kontostand null war, weil sie es nicht gesperrt haben, als ich sie darum gebeten habe, weil der Hacker es mir weggenommen hat, weil ich diese Nachrichten auch habe, da sie viele Tage gebraucht haben, um mir zu glauben, dass ein Hacker es mir weggenommen hat und es ihre Schuld war, dass es null war, oder sie haben Ihnen das nicht gesagt, weil Sie anscheinend eher zum Casino tendieren, Sie sind kein Vermittler, was weder auf der Seite des Casinos noch auf meiner Seite steht. Ich denke, es ist nur ein weiterer Ausverkauf, aber wenn es um ein paar Münzen geht, sagen Sie es mir und ich werfe sie auf den Boden, damit Sie sie aufheben können.
Automatische Übersetzung
vor 1 Woche
Could you please try to describe what is the issue you are experiencing now?
We truly cannot understand what you are trying to tell us.🤷♀️
Is there anything we could help you with? Do you have any additional information regarding your complaint?
Please be specific and tell us if there is something we could do for you.
vor 1 Woche
I have had an absolutely horrendous experience with this casino who now just simply refuse to respond. They will acknowledge reviews on Trustpilot and then never reply by email. 2 months now of trying to get a response to, what is now, a legal issue. They simply choose to ignore rather than deal with this as their arrogance that they can operate illegal commerical agreements in countries they are not allowed to advertise to is just a bit much. If they want to talk it out on here on a public forum then I am more than happy to do so.
vor 6 Tagen
I am really sorry for the whole situation with this casino. I hope that you will be able to get to the best resolution possible.🙏
vor 6 Tagen
I am really sorry for the whole situation with this casino. I hope that you will be able to get to the best resolution possible.🙏
vor 6 Tagen
Well actually I tried to submit a complaint on here months back and it was refused. This company answer to nobody it seems as many ADR's are somehow scared to go against them due to their increasing size.
vor 6 Tagen
Hi!
I thought it was regarding your last case against BC.Games the moment I saw your post.
Unfortunately, not much has changed. In any case, your complaint was not dismissed; I suppose it is not the same because the problem you raised was considered unjustified.
I imagine it must be hard to face it, but as stated earlier, "KYC verification is typically completed before your initial withdrawal. Since you have not made any withdrawal requests from any of your accounts, you have not undergone verification. Additionally, as you consistently used a different email address for registering at the casino and did not provide any personal information, the casino was unable to identify and flag you as a self-excluded user.
Furthermore, you violated the Terms and Conditions by accessing the casino from a restricted jurisdiction and using a VPN, which is prohibited."
Let's just hope the lawyers will help you achieve what you aim to achieve.
To prevent further losses, I suggest following:
As part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).
BetBlocker is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,200 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods.
vor 6 Tagen
hi Radka,
The reality with BC.Game is they do not ever do KYC unless you win a considerable amount of money. I have never once been asked for KYC in a year and half and withdrawals were made from the site on a number of occasions without any request for any documents of any kind. As for playing from a restricted country - when streamers from your country are openly promoting BC.Game through commercial agreements they have with them and providing links to players on their own websites including instructions on how to use VPN/Crypto etc - then the argument that they don't allow players from the UK is just fantasy stuff made up so they can avoid answering for their complete lack of responsibility when it comes to problem gambling. How can they expect players to follow their T&Cs when they don't follow their T&C's themselves? I have an abundance of proof. I could sit and give you streamers names, addresses and locations and they openly promote this company and play using VPN.
They have had Self Exclusion for a period of time as well - but instead of letting players know they have it they just don't respond to any emails at all. I finally managed to self exclude only a month ago after finding it by pure chance on their site. This company haven't responded to me for at least 3 months now - but hey ho, absolutely legit stuff isnt it. I absolutely refute the suggestion that they applied self exclusion before when I had expressly asked for it on multiple occasions. If it had been SE properly then they would have automatically locked my account on deposit as amounts were sent using the same crypto wallet(I have it confirmed this is their process) so its another serious failure.
Bearbeitet durch den Verfasser vor 6 Tagen
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Post von nccrepairs wurde gelöscht
vor 5 Tagen
In this case, everything you have described here should be good grounds for your lawyer and hopefully you will be able to achieve the best resolution for you.
We surely wish you all the best.
vor 5 Tagen
In this case, everything you have described here should be good grounds for your lawyer and hopefully you will be able to achieve the best resolution for you.
We surely wish you all the best.
vor 5 Tagen
It is good grounds for the lawyers and BC.Game know it and simply do not care. However, they would have taken more notice had we been able to raise a complaint through an ADR here. All they care about is their image. Incredibly they also have a UK site that they have launched, yet all their UK streamers are still using the offshore one!!
They do seem to like replying to Trustpilot reviews asking for "more information". Then you provide said information and they never get in touch, smoke and mirrors with this lot.
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