ForumCasinos50 Crowns Casino - generelle Diskussion

50 Crowns Casino - generelle Diskussion (Seite 4)

vor 1 Jahr von Gretche70
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Anonymized468
vor 1 Jahr

Hello there, Balintm!


We understand your frustration on the matter of cash-out, however, we would like to assure you that our team is continuously working on resolving it as soon as possible. Regarding VIP level bonus, unfortunately, as we can see, your bonus rate is currently too high and due to it, we can not issue the VIP level bonus right now and as a result it has not been added automatically. According to the terms and conditions of our casino, the player is not allowed to abuse the bonus offers. Please, note that in case of abuse, Casino has the right to prohibit the player to receive or use any bonuses and to cancel any winnings received from the bonus funds, both while wagering and after it.

We have taken such actions just in order to prevent potential bonus abusing. This is not a permanent one, you will be able to receive bonuses as soon as your bonus/deposit ratio lowers. 


We hope for your understanding, and we will inform you regarding any updates as soon as we get them.


Kind Regards,

50Crowns team



vor 1 Jahr

Thanks.. on top of my terrible luck lately I seem to have an incredibly hard time receiving the money on those few occasions where I manage to win something😂

vor 1 Jahr

I honestly don't know what to say. One would assume achieving a win is hard enough... You gave it another level by struggling with the withdrawals. My fingers are crossed for you!!! 🤞🙏

50 Crowns Casino
vor 1 Jahr

Yeah I get that, but since I haven’t received the cashout in the timeframe stated in T&C, I feel like this should go both ways and it’d be a fair compensation to waive this rule only for the duration of this one bonus. It’s fine though

Radka
vor 1 Jahr

🖤

vor 1 Jahr

Got an email from 50crowns a couple hours ago that my cashout was successful and it also got changed in my casino profile from pending to successful… Not sure what this means now 😀

vor 1 Jahr

fileGot this one as well just 2 hours ago. These would imply that the money was only sent today which contradicts what you’ve been saying here on the forum. Fine by me though if it’s actually gonna arrive now

Anonymized468
vor 1 Jahr

Hello there, Balintm!


We are sorry for the inconvenience caused, and we will do our best to prevent a similar situation in the future. Our relevant department is already working on it.

We would like to inform you, that according to the latest updates, your winnings have reached the bank and should be issued to your bank account soon.

We apologize for the situation that has happened, and we hope for your understanding in this case.


Kind Regards,

50Crowns team

Anonymized468
vor 1 Jahr

It seems you we're right. One way or another should now be a question of a few more days - I hope! 😉🙏

vor 1 Jahr

Got the money today🤘

Anonymized468
vor 1 Jahr

Call the limo!

balintm got the money! 👌🙌👍

Nicely done, well better luck next time, I guess 😋

vor 1 Jahr

Hallo, ich habe via mifinity eingezahlt. Nun habe ich gewonnen habe alles hochgeladen zur Verifizierung und auch eine Mail erhalten das ich verifiziert bin. Als ich dann auszahlen wollte stand kein mifinity zur Verfügung. Daraufhin wurde mir vom Chat mitgeteilt das mifinity keine Auszahlungen zulassen würde. Ok... Und wie bekomme ich jetzt mein Geld? Ich soll via Bank transfer auszahlen. Ok... Ich habe alle Daten eingegeben und wollte dann auszahlen. Ca. Eine halbe Stunde später wurde meine Auszahlung abgelehnt mit der Begründung das ich mein Bankkonto verifizieren muss. Daraufhin habe ich einen Kontoauszug hochgeladen.. Nochmal eine Auszahlung beantragt.. Und ja seitdem passiert nichts mehr. Das ganze ist jetzt 2 Tage her. Die Verifizierung hat eine halbe Stunde ca. Gedauert. Die erste Auszahlung die abgelehnt wurde auch ca. Ne halbe Stunde. Jetzt wo alles da ist... Passiert nichts mehr. Und wenn ich lese was andere vor mir erlebt haben... Bin ich echt enttäuscht

Hakuchin0
vor 1 Jahr

Hello.

Sounds like the casino should pay more attention to the current situation. 🤔

May I know whether any of those withdrawals were left pending? That would mean someone will check it, preferably from the financials.

Let me know, please.




Hakuchin0
vor 1 Jahr

Hello there, Hakuchin0!

We appreciate that fast payments are essential for gambling platforms, and we are doing all we can to ensure our clients receive quick processing of payments. However, we would like to kindly point out that certain methods may not be available depending on the geographical region, which may have been why you were not able to use Mifinity for withdrawal.

We kindly request that you provide us with more information on the withdrawal process, so we can better understand the situation and offer assistance. Alternatively, we would be more than happy to help you if you contact our support team with your request.

Kind Regards,

50Crowns team.

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