vor 3 Jahren
I guess you can now withdrawal your funds, congratulations man.
AntwortenBewerten1
1win Casino - generelle Diskussion (Seite 11)
vor 3 Jahren
I got my money today.
Thanks to casino guru, I really appreciate🙏
AntwortenBewerten2
vor 3 Jahren
Congratulations....it was 3 of us that were tagged on the message curacao sent but 1win managed to confuse Natalia into believing that I am Hafsat,I actually still didn't understand the situation well,but they said someone used my email adress to open another account with 1win,and curacao tagged us both,meanwhile we all have different complaints and we are different persons.
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vor 3 Jahren
Congratulations....it was 3 of us that were tagged on the message curacao sent but 1win managed to confuse Natalia into believing that I am Hafsat,I actually still didn't understand the situation well,but they said someone used my email adress to open another account with 1win,and curacao tagged us both,meanwhile we all have different complaints and we are different persons.
vor 3 Jahren
Hello Abdulrahaman,
has curacao provided you with some additional information? 🤔 Though, I guess that I know the answer...
vor 3 Jahren
Yeah it is the answer.
I haven't gotten a response from them.
vor 3 Jahren
Hello, was it possible to make a new withdrawal? Did you try again? I see in your complaint that we are still waiting the answer from casino. I am curious to hear the result. My fingers are crossed.🤞
vor 3 Jahren
Hello abdurahman and hafsat could you give me the mail for contacting the authorities i sent thousand mails they didnt answer
AntwortenBewerten1
vor 3 Jahren
Alright, you can send to the below emails.
but I'd love to advise you to allow casino guru help you first, if there's no response from the casino or you aren't satisfied with the gurus decision, then you can contact the licensing authorities.
complaints-dispute--gaminglicences.com
Complaints@softgamings.com
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AntwortenBewerten2
vor 3 Jahren
I emailed the casino on its official email, that the conversion in payment was higher that the normal rate.
I needed an explanation and correction, only for the casino to ask for my details that they needed to verify my account🤣🤣 I'm still wondering how they operate!
vor 3 Jahren
contact@1win.xyz ?
They never answer. I contact them 2 MONTHS non stop everytime mail no answer, never use these bookie
vor 3 Jahren
I got a response today, few hours after my complaint....what I'm curious about is....
....what does verifying my account has to do with conversion of currency?
I believe they are unprofessional with thier work!
The moment I send them my documents, they'll block my account and qoute the 9.7 phrase!
Anyway I do not have money with them,I already played the little amount off!
Verfasst
vor 3 Jahren
Hello,
normally I'd never said that I'm happy that you played away your balance, BUT in this case, I simply have to.
This casino ignores players' complaints through those we try to find out why player's accounts got blocked and their winnings unpaid. 🤯
I think that the most "favorite reason" is the rule 9.7 - multiple accounts is, right?
If I may, always check the casino's reputation in advance, much better ivesting some time to make sure the site is quite ok rather then spend months waiting for the money won in a bad casino.
vor 3 Jahren
I regret having chosen this bookmaker 1WIN , I have never had an answer to my emails since August 2022, which is serious. I regret not having seen the reviews before registering too bad I could not.
vor 3 Jahren
Thank you for the kindly advice!😊
vor 3 Jahren
So sorry, my friend's are in same shoe as yours!
vor 3 Jahren
We are waiting for the answer and especially for the help of CASINO GURU, they are the only saviors.
vor 3 Jahren
Indeed, just stay updated!
Verfasst
vor 3 Jahren
I'm quite concerned about whether the casino will join the complaint and give us a chance to sort things out.
Don't want to scare you, but some complaints and players were completely ignored by the casino 🙁...
vor 3 Jahren
You are most welcome.
As far as I noticed, 1win casino is well advertised on several platforms and media channels, so I just want to know how exactly did you come across this casino? Can you tell?
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