At the moment, a fairly large lawsuit is starting to unfold against 1bet Casino, however, in order to start the lawsuit, it would be essential for the casino to send me a copy of our chat conversations. In the last three weeks, I have requested copies of messages more than 10 times in total. They would be required by law to release copies of the messages. The chat says that the relevant department is working on it, but this is clearly a lie. By e-mail, the support does not respond to a single letter in the meantime.
In addition, I would have the right to know what happens to the amount on the account and what the payment method is if I want to cancel my account. I haven't heard back in three weeks. There is nothing about it in the terms of the contract. If I cancel my account, then according to the GDPR they should also delete my data, I would no longer be able to manage it, so the account will be closed and I will not be able to pay out the amount every week.
I would like to finally receive a copy of the messages and get an answer to a question not detailed in the terms of the contract
Does anyone know which authority to turn to in this regard?
Hello,
I tried to access the site to find out where it is licensed but was not successful.
To be honest, this casino currently has a reputation 0,0 out of 10, check it here, and has solved only 1 complaint in total.
Well, it actually does not seem pretty good. Feel free to submit the complaint here.
I filed a complaint, but unfortunately Petronella was scammed by the casino. The casino copied a correspondence that is one day earlier than the relevant one. Nevertheless, the case was closed and not reopened. And when I want to submit a new case that 1bet has not issued the correspondence for almost a month, my complaint is deleted from the Casino Guru page.
Hello there,
your complaint is visible, you can find it here.
Do you have the relevant correspondence, please? If so, I guess that this is a good reason for the reopening.
Hello Radka,
I submitted two more cases regarding the 1bet casino, but both were deleted without any meaningful information.
Another case:
Petronella closed the case because the 1bet.com casino copied a message from the VIP account manager. However, the message is a day earlier than when I requested to close the account. In accordance with the terms of the contract, I requested the account to be closed on 1bet chat. That didn't happen. The casino abused my gambling addiction. I have requested copies of the messages on several occasions. So far, the casino refused to give a copy of the chat correspondence. They don't answer and have been banned in the meantime.
Hello Radka,
I submitted two more cases regarding the 1bet casino, but both were deleted without any meaningful information.
Another case:
Petronella closed the case because the 1bet.com casino copied a message from the VIP account manager. However, the message is a day earlier than when I requested to close the account. In accordance with the terms of the contract, I requested the account to be closed on 1bet chat. That didn't happen. The casino abused my gambling addiction. I have requested copies of the messages on several occasions. So far, the casino refused to give a copy of the chat correspondence. They don't answer and have been banned in the meantime.
Hello,
I find it hard to believe. We usually do not delete complaints unless the player behaves inappropriately or the case is identical to those previously submitted.
Allow me to ask you again: Do you have the relevant correspondence, please? The first one you have mentioned several times now?
If so, I guess that this is a good reason for the reopening.
My lawyer wrote the following letter, to which, of course, no reply was received. We would be especially happy if the case were reopened, as 1bet seems to only respond to CasinoGuru.
Bellona NV
Attn: Management
Heelsumstraat 51 E-Commerce Park
Curaçao
September 28, 2022
Helmeczi / Bellona NV
L.s.,
On behalf of client Krisztián Helmeczi I request your attention for the following.
Client had an account at the online casino 1bet.com. This site is operated by your company and acts under the license of Antillephone NV.
The casino made misuse of the gambling addiction of client which make him lose over HUF 100 million.
On numerous occasions client asked copy of the chat correspondence between the casino and him. (Annex)
So far, the casino refused the give copy of the chat correspondence.
On behalf of client I hereby demand copy of the chat correspondence between the casino and client as from August 26, 2022 and today.
We expect copy of the correspondence not later than 5 days from now.
Awaiting your reply.
Sincerely yours,
R. Bijkerk
I still think that you should focus on providing the missing conversation.
I'm sorry, but I'd say this is a very important piece that is still missing.
After a long time, we received a copy of the correspondence. The only problem is that the mail was forged. :)
Who would have thought...
Of course, we filed a police report.
1bet.com also cheats its own lawyers.
I am attaching an excerpt from the letter sent by my lawyer.
There are many cases against them, they have damaged customers with millions of dollars. In addition, it turned out that in several cases the amount paid did not arrive directly to them, but to Chinese webshops (we have proof of it), which is a classic example of money laundering.
Sadly,
I can hardly comment on this. Trying to make a forgery is stupid and dishonest, still, it's not up to us to get involved at this level. Furthermore, nobody should play in a "casino" with a reputation of 0.
Let your cause be successful.
Update:
We filed a complaint against Bellona NV. I have a very good lawyer who specializes specifically in Curacao casino scams.
There are a lot of complaints against Bellona NV, it's a wonder that sites like CasinoGuru and Askgamblers don't have all their casinos banned.
Hello,
we can't ban any casino, because we are not an official authority, you see?
Instead, we chose to provide honest reviews, so players like you can avoid dangerous online casinos.
May I know whether you had checked the casino review, complaints, or user reviews anywhere on the net before you decided to play on such a site? 🤔
I see this precaution as more effective than suing such companies afterward. Just my point of view 🙂
Hello,
I was thinking of this page:
https://casino.guru/blacklist
Other Bellona NV casinos are listed on it, but 1bet.com is not.
Yes, I checked the casino before. Unfortunately, I only heard about Casino Guru after reading about the complaint handling.
The Hungarian-language pages were praised, but it turned out that most of them were paid PR articles. Also, I checked on Trustpilot, but in the meantime it also turned out that they pay 5 euros for positive reviews.
Before, I only played on big sites, I didn't know that there are medium-sized casinos that don't respect their own terms and conditions and even commit forgery.
Hi!
you can try this contact.I previously reported the HOT.BET (Bellona NV) casino here.
Director Legal and iGaming Compliance.
cindy.drommond@the-emgroup.com
Name:Cindy Drommond
Hi!
Wie ich sehe, sind Sie auch Ungar. Ich habe Ihre Beschwerde gelesen. Wir haben einen Anwalt in Curacao gefunden, er bearbeitet derzeit unseren Fall, es gibt auch einen anderen Ungarn, der das gleiche Problem hat wie Sie. Allein mit diesem Anwalt laufen derzeit 5 Verfahren gegen Bellona. Ich habe bereits Anzeige bei der EM-Gruppe erstattet, seitdem ist Bellonas Anwalt gekommen.
Ich bin bereits in dem Stadium, in dem wir in Curacao eine Anzeige wegen Fälschung bei der Polizei erstattet haben, denn obwohl ich eine Kopie der Korrespondenz erhalten habe, wurde sie auf die letzte schmutzige Art und Weise gefälscht. Wir versuchen nun, Zendesk (den Betreiber der Chat-Plattform) dazu zu bringen, zu sagen, dass dies keine authentische Kopie ist.
Derzeit reagieren weder VANEPS (Bellonas Anwaltskanzlei), Antillephone (sie sind Inhaber der Hauptlizenz) noch die Behörden von Curacao, also habe ich sie vor einer Woche den ungarischen und maltesischen Datenschutzbehörden gemeldet.
Die nächste Runde soll eine Anzeige wegen Geldwäsche erstatten, da der Betrag in mehreren Fällen nicht bei Bellona NV, sondern in chinesischen Webshops landete und der Betrag nicht in Euro oder Dollar, sondern in chinesischen Yuan abgebucht wurde.
Wenn Sie glauben, dass Sie bei uns einsteigen können, arbeitet der Anwalt gegen Erfolgshonorar.
Hi.
Ich verstehe deine Situation. danke für den versuch zu helfen. Ich habe meinen Fall jedoch auch dem Kunden vorgelegt, und der Direktor der EM GRUP untersucht den Fall ebenfalls. Ich denke, ich werde die Ergebnisse der Prüfungen abwarten,
Es ist offensichtlich, dass Bellona Nv. ein Betrug und respektloses CEG. weil die Psychologie von den Spielern verwendet wird. wenn du fair gewinnst. wird alles tun, um die Zahlung zu vermeiden.
Was Penz Mosast betrifft, ich weiß alles über diese Firma. Den Link dazu schicke ich dir. was Sie auch interessieren könnte,
https://casino.guru/hot-bet-casino-the-player-s-requesting-a-refund
Ich hoffe, Sie können Ihren Fall lösen. Ich wünsche Ihnen reiche Finger des Erfolgs
Hi!
Dir auch ein frohes neues Jahr voller Erfolg!
Ist Roelof Bijkerk nicht zufällig Ihr Anwalt?
Wie lange untersucht die Em Group Ihren Fall schon?
Hi!
Danke sehr!
Roelof Bijkerk ist nicht mein Anwalt.
Am 3. Oktober habe ich meinen Fall direkt dem Direktor der EM Grup übergeben.
Ich bin zuversichtlich, dass ich meine Gewinne zurückerhalten kann, da das Casino vor einigen Monaten angekündigt hat, dass ich mein eingezahltes Geld zurückerhalten habe. aber er hat das Geld, das ich bezahlt habe, nie zurückgegeben. und nahm auch meinen Preis, 
Hier gab das Casino an, dass es meine Einzahlung zurückerstattet hat. es ist mehr als 2 monate her. aber leider hat mich das Casino auch hier betrogen. und er hat gelogen. BELLONA NV. Er hat das gezahlte Geld nie zurückgezahlt. Es ist klar, dass Bellona NV Penzmosók Betrüger und Räuber sind.
Hello, as I am reading your conversations here, I have nothing left but to wish you much success in solving your disputes. We would definitely appreciate if you could document on the forum how your cases are progressing and what it entails. You can easily start a new thread here on the forum regarding this topic to make everything clearer. I can then your current posts there later . Good luck and keep us informed please✨
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