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Wir wollen, dass die Spieler das Glückspiel verstehen.

vor 5 MonatenOriginalÜbersetzung
The casino refused a withdrawal request (just $110) without giving me any reasons (although withdrawals had already been validated in the past). I contacted support, who gave me no information. I was then told the next day that I could make a withdrawal again, and of course I was told this after I had played again and lost my withdrawal!
What more can I say, it's a real shame.
  • Many crypto accepted
  • Very bad support (non responsive)
  • Withdrawal denied with no reason
Sirwin Casino
vor 5 Monaten
Dear remy31290@gmail.com
We understand your dissatisfaction, but we have checked your account and we have seen that you have withdrawn all your funds without a problem and after that you closed your account. If you have any further questions. please address us at support@sirwin.com.
Have a great day!
vor 10 MonatenOriginalÜbersetzung
Very bad experience. I wanted to play with them because they offer a good game, and they offer a welcome bonus. When I deposited, I saw that no bonus was available. I contacted the livechat to inform them of the problem and was told that the problem had been solved and that the bonuses would be visible soon. I waited before depositing and a few hours later, still nothing, no bonus. I contacted customer service again, who told me they'd pass on the information, that there was nothing else they could do. I waited several more hours and finally, having run out of patience, I deposited without a bonus.
After having played my two deposits, I contacted customer service, saying that I had waited all day without any response and that I therefore had to deposit without a bonus, asking them to make a gesture by crediting me the bonuses manually, given that the problem was not on my side, and that I had tried to solve the problem even before depositing.
I was told that this was not possible, but that the problem had suddenly been solved and that I was eligible for bonuses from now on. What a shame! Too bad, because the site itself is very well done. I asked for my account to be closed.
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  • Clear website
  • Unclear customer support
  • Bonus bug
BetOnRed Casino
vor 10 Monaten
Hello, dear!
We are sorry that your experience at BetOnRed didn’t quite match your expectations. We would like the opportunity to investigate your feedback further. Please could you contact as at support@betonred.com We’ll work with you to resolve any issues as quickly as possible.
Your satisfaction is important to us, dear, and we will do our best to improve a current casino system.
Best regards,
BetOnRed Team.
vor 11 MonatenOriginalÜbersetzung
Good customer service. Very generous welcome bonus. 1 withdrawal made after my bonus wager, received in less than 48 hours! I recommend
  • Quick withdrawals
  • Very attentive customer service
vor 1 JahrOriginalÜbersetzung
This site is a disgrace. I first bought a paysafecard to deposit, as it says they accept this method of payment. But when the time came to deposit, it was impossible! Paysafecard of 50 euros for nothing.
I then deposited by credit card. When I wanted to make a withdrawal, they told me that only cryptocurrency withdrawals were available! Nonsense, they accept my card deposits but refuse to pay me? I don't use cryptocurrency, so I played my balance and left their site. A shame, don't go there.
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vor 1 JahrOriginalÜbersetzung
I'm terribly disappointed by your site. Being a French resident, addicted to gambling, I am self-excluded for life from all bookmakers approved by the ANJ (French regulatory authority) in France (I applied for it myself).
I should therefore normally no longer be able to gamble online, and that should have been enough to begin my healing process in the face of this terrible addiction. But no, because sites like yours, licensed in Curacao by the AntillePhone regulator, don't respect the terms of your license and deliberately propose your services on territories normally excluded. This is the case here in France. You don't mention the country in the "excluded territories" section, even though it's clearly stated on your regulator's website. You're in total breach of the law and can't even admit it. You prefer to continue robbing players who have nothing to do with your site. You've ruined my life. You should be ashamed of what you're doing.
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