Wanted Win Casino - Die Auszahlung des Spielers ist eingeschränkt.

Good morning,

Last night, I received 20 no deposit free spins.

From those, I made a profit of about 9 euros and successfully cleared the wagering requirement.

Afterwards, I continued playing with the real money balance and managed to win 4000 euros, which I requested for withdrawal.

This withdrawal was canceled, and I was informed via email that I could only withdraw 100 euros.

Guten Morgen

Ich habe gestern Abend 20 No Deposit freispiele bekommen.

Daraus habe ich einen Gewinn von ungefähr 9 Euro erzielt und erfolgreich umgesetzt.

Danach habe ich mit dem umgesetzten Echtgeld weitergespielt und bin auf einen Gewinn von 4000 Euro gekommen, den ich zur Auszahlung gebracht habe

Dieser wurde storniert und mir in der Email mitgeteilt das ich nur 100 Euro auszahlen kann.

Dear Biene123,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please send me a screenshot or a link to the free spin bonus you activated and played with? If you received a promotional offer with this bonus, please forward it to me at veronika.f@casino.guru.

Have you received any notification when you finished wagering your bonus? Has the 9 € been transferred to your real-money balance?

Have you made any deposits into your casino account after you finished wagering your free spins?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika