Vulkan Vegas Casino - Der Spieler wurde beschuldigt, mehrere Konten eröffnet zu haben.

Hello . I tried to collect my money and they told me I have a second account and that I exploited a bonus . I have documents and they withdrawal that says 360€ . Please help me

Dear Panagiotis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours? Have you accumulated your winnings with or without an active bonus?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, Panagiotis, for your reply and email. Do I understand correctly that your wife has also an account in this casino and you share the same IP address and devices?

Were your winnings accumulated with an active bonus and was your account successfully verified in the past?

It had a bonus but I did not use it because it was misplaced. The account had not been confirmed. As soon as they took my money they confirmed the bill. I also have a photo from the time. Just as soon as they took my money though.

Είχε μπόνους αλλά δεν το είχα χρήσιμοποιήσει γιατί είχε μπει καταλάθος. Ο λογαριασμός δεν είχε επιβεβαιωθεί . Μόλις μου πήραν τα λεφτά μου επιβεβαίωσαν το λογαριασμό . Έχω και φωτογραφία από την ώρα . Ακριβώς μόλις μου πήραν τα λεφτά όμως.

Dear Panagiotis

Would you please let us know if you share the same mobile device with your wife? Since the gameplay, bonuses were performed from the same IP and device.

Thank you in advance!

Kind regards,

VulkanVegas

Dear Panagiotis,

Casino has reconsidered their decision, the amount of 360 EUR was credited onto your account. But unfortunately you will be able to continue playing at account 29481350 only.

Thank you for understanding.

Kind regards

Thank you so much, Vulkan Vegas Casino team, for your assistance and help.

Dear Panagiotis,

As you were informed only account #29481350 will remain open. Is there anything else that we could try to help you with or this case can be marked as resolved? Looking forward to hearing from you.

Thank you very much for all your help. Thanks also to Vulcan for realizing that we were just a couple and had no intention of stealing from anyone. I will stay with my own account. Thank you so much here at guru casino for everything. Really

Σας ευχαριστώ πολύ για όλη τη βοήθεια σας. Ευχαριστώ και το Vulcan που κατάλαβε ότι απλά ήμαστε ένα ζευγάρι και δεν είχαμε σκοπό να κλέψουμε κανέναν. Θα παραμείνω με το δικό μου λογαριασμό. Σας ευχαριστώ πολύ εδώ στο guru casino για όλα . Πραγματικά

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Panagiotis, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru