Vulkan Vegas Casino - Der Spieler hat Schwierigkeiten, die Kontoüberprüfung abzuschließen.

I would like to know how long the verification of the KYC VERIFICATION takes and why it does not allow me to make a withdrawal on my credit card.

Quisiera saber cuanto lleva la verificacion del KYC VERIFICATION y porque no me permite realizar un retiro en mi tarjeta de credito.

Dear JhuniorRv,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise how many days ago you’ve requested a withdrawal and started the account verification?

Additionally, the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear JhuniorRv

The only thing left to complete KYC - is to provide a back of your bank card with the signature.

Kind regards

How is that of the signature?

como es eso de la firma ??

How long should I wait after sending the back of my card with the signature?

Cuanto tiempo debo esperar luego de enviar el reverso de mi tarjeta con la firma.?

Dear JhuniorRv

Please kindly make a withdrawal request.

Best regards

Thank you very much, Vulkan Vegas Casino team, for your assistance.

Dear JhuniorRv,

Could you place a withdrawal request and keep me informed regarding any new developments.

Sorry for the inconvenience, it is not much about this, as it is that of the request ami appears on the screen. Profile, bonuses, Deposit, Withdrawal as it appears in the image

After that I get: Your payout was unsuccessful. Please try a different payment method for withdrawal (over and over I try).

Disculpe la molestia no se acerca mucho de esto, como es eso de la solicitud ami me aparece en pantalla. Perfil, bonificaciones, Deposito, Retiro como sale en la imagen

Luego de ello me sale: Your payout was unsuccessful. Please try a different payment method for withdrawal (una y otra vez que lo intento).

Vulkan Vegas Casino team,

Could you please advise?

Dear JhuniorRv

This type of question should be addressed to our live support. Please kindly speak to them, they will gladly assist you.

Kind regards

I sent an email to the vulkan team and they still haven't answered me ... that was weeks ago

I just sent another email to support.

Le envie un correo al equipo de vulkan y aun no me contestan...eso fue hace semanas

acabo de enviar otro correo al soporte.

Dear JhuniorRv

If you need an immediate reaction - please kindly chat online (live support).

Kind regards

What's that? I only get 2 options and they are in another language, there is not the language of my country and when I click, it only says something and then nothing else, nor does it allow me to write.

only that comes out:

Maybe you are interested?

How long does a withdrawal of winnings take?

How much time does it take to withdraw more than 500 EUR / USD / CAD?

Que es eso? solo me sale 2 opciones y estan en otro idioma no hay el idioma de mi pais y cuando doy click solo dice algo y luego nada mas, ni escribir me permite .-.

solo sale eso:

Maybe you are interested ?

How long does a withdrawal of winnings take?

How much time does it take to withdraw more than 500 EUR/USD/CAD?

Dear Vulkan Vegas Casino team,

How should the player proceed if the Spanish language is not available in the live chat?

Hi all,

The player should select EN version of the chat, and should the Spanish-speaking operator be available -he will pick it up. We are working on adding Spanish, should be complete by the mid September.

Best regards

Okay, I'm in contact with online support.

Esta bien ya estoy en contacto con el soporte en linea.

Perfect. Please keep me informed.

Hello JhuniorRv,

Have there been any developments since our last conversation?

Hello Petronela,

Just wanted to inform you, that account is fully verified (for quite a long time) but there has been no withdrawal request.

Kind regards

Thank you very much, Vulkan Vegas Casino team, for the update.

Dear JhuniorRv,

Could you please advise if verifying your account is an acceptable solution to your issue or if you wish to request a withdrawal? Looking forward to hearing from you.

Dear JhuniorRv,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.