Vulkan Vegas Casino - Das Spielerkonto mit den Gewinnen wurde geschlossen.

Regrettably, Vulkan Casino has not supported me despite my own report of an issue where I had two accounts and had requested them to lock the one I was not using... It turned out that they've locked the very one I was using to deposit money where I had 3500 wins. I reached out via chat, I shot them an email... and I explicitly asked them if they could assist me. Markuus said yes, but they proceeded to close my account without uttering a word... this is just not right, I thought this was a fair site.

The chat wrote back this: "You have received the reply. Do you agree and wish to unlock the account without the winnings, or would you let the account remain closed?"

I would like my winnings collected...

Leider hat Vulkan Casino mir nicht geholfen, obwohl ich das Problem selbst gemeldet habe, dass ich 2 Konten hatte und sie gebeten habe, das Konto zu sperren, das ich nicht benutzt habe... und das Casino hat mich von dem Konto gesperrt, das ich benutzt habe, wo ich Geld eingezahlt hatte und wo ich 3500 Gewinne hatte. . ich habe ihnen im Chat geschrieben, ich habe ihnen eine E-Mail geschrieben.. und ich habe sie direkt gefragt, ob sie mir helfen können, Markuus sagte ja, aber sie haben mein Konto ohne ein Wort geschlossen... das ist nicht wahr, ich dachte, es wäre eine faire Seite..

der chat hat geschrieben das : " Die Antwort haben Sie erhalten. Stimmen Sie zu und schalten Sie das Konto ohne Gewinn frei oder lassen Sie das Konto geschlossen bleiben? "

Ich möchte meinen gewinnen erhalten....

Dear Szabolcs,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vulkan Vegas Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain under which circumstances have you opened multiple accounts in the casino?
• What activity was there on your accounts (registration date, deposits made, bonuses accepted) and which accounts did you create first?
• Could you please explain what the disputed amount of 100€ represents in this situation?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello all,

Just wanted to shed some light on the situation.

The player has two accounts, which is prohibited by the T&Cs.

The player used a no-deposit at each of the accounts, which is prohibited.

The player was generously offered to remain the deposited funds at his account.

Kind regards

Thanks both parties for your reply.

Dear Szabolcs,

Have you noticed you have opened multiple accounts yourself, or were you informed of this fact by the casino?

Have you accumulated the winnings after you asked the second account to be disregarded, or before?

If you used no deposit bonuses on two accounts, you gained an unfair advantage over other players who are eligible for a single such bonus per account only.

Please let me know if there are any circumstances I haven't considered, otherwise the complaint will be closed.

Don't you understand what I'm writing? I DIDN'T USE A BONUS... IT WAS AN EASY DEPOSIT.. WHY ARE YOU PLAYING STUPID.. I'VE DESCRIBED IT 10 TIMES..LET FUCK IT,

Verstehen Sie nicht, was ich schreibe? ICH BENUTZTE KEINEN BONUS ... ES WAR EINE EINFACHE EINZAHLUNG .. WARUM SPIELEN SIE DUMM .. ICH HABE ES 10 MAL BESCHRIEBEN..LASSEN SIE ES VERDAMMT NOCH MAL,

Dear Vulkan Vegas,

Could you please forward me the player's bonus history from both accounts?

Please send the email proof to tomas@casino.guru

Dear Szabolcs,

I must warn you that this kind of language will not be tolerated, and one more attempt to verbally assault or intimidate any Casino.Guru professionals will result in your profile being permanently blocked on our website. We are here to help players and have zero tolerance for such behavior.

Hello Tomas,

The e-mail with proofs has been sent.

Regards

Not important, I have to wait 1 week for 1 answer.. I wrote everything 10* times.. And you keep asking.. No problem, I don't need the money.. That's the casino's fault... Not mine.. Thanks

Nicht wichtig , ich muss warten 1 Woche für 1 Antwort .. Hab ich alles geschrieben 10* mal .. Und Sie fragen weiter .. Kein Problem ich brauche das Geld nicht .. Das ist casino schuld ... Nicht mein.. Danke

I apologize for not replying sooner.

I appreciate your patience and understanding.

I can see there was further bonus activity on your account which tells me you came to an understanding with the casino.

Unfortunately, after taking into consideration the circumstances regarding the case, we'll reject the complaint.

Even though we couldn't help you with this case, don't hesitate to contact us when you face issues with any online casino in the future.

Best regards,

Tomas

Casino.Guru