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Is it possible for me to get back the winnings or deposited money from my account if, years ago, I created an account that I never verified, but my new account is verified, and all documents are approved? I've been playing on this new account for a year and have withdrawn money several times. Now, when I tried to withdraw, they found my old account, which I haven’t used in years.

Onko minun mahdollista saada tilillä olevia voittoja tai tallettamia rahoja takaisin jos olen joskus vuosia vuosia sitten luonu tilin jota en ollut vahvistanu mutta tämän uuden tilin olen vahvistanut ja kaikki dokumentit hyväksytty ja olen pelannu sillä vuoden ja nistanu useamman kerran rahaa pois. Nyt kun yritin kotiuttaa niin olivat löytäneet minun vanhan tilin mitä en ole käyttänyt vuosiin

Dear Calv1n,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify when was the last time you accessed the first account you created in this casino?

Have you made any deposits or withdrawals in your first account? Did you play with any bonuses?

Have you closed your first account before you created a new one?

Could you kindly explain why you created a new account in this casino when you already had one?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika