Verde Casino - Der Rückzug des Spielers verzögert sich.

I have been waiting for my payout since 5.12.2023, kyc was completed successfully, yet today on 8.12.2023 they tell me that the payout was processed successfully, now it's on the third-party end. However, when I asked why my profile still shows 'payout processing', I was told that the payout is still being processed. Clearly, this person is contradicting themselves. Then came the statement, it hasn't been 5 days since my request yet. To me, this is clearly fraud, I don't care who they are, I will get my money but keep your hands off Verde!!!

Ich warte seit 5.12.2023 auf meine Auszahlung,kyc wurde erfolgreich abgeschlossen,man sagt mir heute ym 8.12.2023 Auszahlung wurde erfolgreich verarbeitet,jetzt liegt es an der Seite des drittanbieter,so auf die frage warum in meinem Profil dann immer noch Auszahlung verarbeitet steht,kam die Auszahlung wird noch verarbeitet,also widerspricht der Typ sich,dann kam die Aussage es sind noch keine 5 Tage seit meinem Antrag vergangen,für mich ganz klar Betrug,mir scheiß egal wer die sind ich komm an mein geld aber lasst eure Finger von verde!!!

Dear Marco90,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

There is no contradicting information at all, I sent you all the documents, my KYC has been successfully completed since Saturday December 3rd, I have kept your email as proof, which says that my KYC has been successfully completed!! So stop spreading lies and portraying myself as the culprit, that says everything about you!

Es gibt gar keine widersprüchlichen Angaben,ich hab alle Dokumente ihnen geschickt,seit Samstag den 3.12 ist meine KYC erfolgreich abgeschlossen worden,habe als Beweis ihre Email aufgehoben,in der steht das meine KYC erfolgreich abgeschlossen ist!!Also hören Sie auf Lügen zu verbreiten und mich als Schuldigen darzustellen,das sagt schon alles über Sie aus !

I empathize with your frustration, Marco90. It's important to note that I don't work for Verde Casino; rather, as an independent professional from Casino.Guru, I aim to clarify that withdrawals might require some time. Our standard practice involves reaching out to casinos after a two-week period.

I will set the timer for an additional 8 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hey

No, it wasn't addressed to you, but to the casino. When I ask what's going on, they always tell me that because my withdrawal has been saying it's being processed for 6 days, be patient, it takes 5 working days

Hey

Nein es war ja nicht an Sie gerichtet,sondern an das casino,man sagt mir immer auf meine Frage was da los ist jetzt,weil seit 6 Tagen meine Auszahlung auf wird bearbeitet steht,haben sie Geduld 5 Werktage dauert es

Update!!

Verde first paid me 200 euros and later on the same day the other 400 euros, I don't know why the 600 euros were divided, but it looks like verde casino is a safe casino👌

Update!!

Verde hat mir zuerst 200 Euro ausgezahlt und später am gleichen Tag die anderen 400 Euro,warum die 600 Euro aufgeteilt wurden weiß ich nicht,aber es sieht danach aus,als wäre verde casino ein sicheres casino👌

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Marco90, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru